Voice of the customer

BTP Business is Booming for Brazilian Firms, SAP Providers

Retrieved on: 
星期三, 五月 8, 2024
Networks, Data Management, Apps, Applications, Technology, Software, Cloud, Ecosystem, SAP SuccessFactors, Organizational culture, Infosys, SAP ERP, HR, Wipro, SAP, NTT DATA, NTT, Meta, Research, ISG, Attention, Tech Mahindra, Research report, ESG, Human voice, Customer, BTP, HXM, Name, Atos, Accenture, Voice of the customer, Management

The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil finds that the development and integration of SAP BTP has led to a significant increase in the number of platform developers and BTP-certified professionals.

Key Points: 
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil finds that the development and integration of SAP BTP has led to a significant increase in the number of platform developers and BTP-certified professionals.
  • The aim is to keep the digital core clean, using SAP BTP as the hub and S/4HANA on-premises or in the private or public cloud, the ISG report says.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil evaluates the capabilities of 47 providers across five quadrants: SAP S/4HANA System Transformation for Large Accounts, SAP S/4HANA System Transformation for Midmarket, SAP Application Managed Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors HXM Partner Services.
  • In the area of customer experience, Infosys is named the global ISG CX Star Performer for 2024 among SAP Ecosystem providers.

Europe’s Enterprises Rising to Meet Digital Expectations

Retrieved on: 
星期三, 五月 8, 2024
Consulting, Data Management, Technology, Manufacturing, Professional Services, Security, Software, Artificial Intelligence, Engineering, Hardware, Electronic Design Automation, HARMAN, Ecosystem, Infosys, Internet of things, TCS, Integration, Platform as a service, Wipro, NTT DATA, LTIMindtree, Research, NTT, ISG, Forecasting, Tech Mahindra, Persistent Systems, Research report, Digitization, Human voice, Customer, GlobalLogic, Fourth Industrial Revolution, Accenture, Voice of the customer, Mobile phone

The 2024 ISG Provider Lens™ Digital Engineering Services report for Europe finds digital engineering services are revolutionizing European businesses at a brisk pace.

Key Points: 
  • The 2024 ISG Provider Lens™ Digital Engineering Services report for Europe finds digital engineering services are revolutionizing European businesses at a brisk pace.
  • “The digital landscape is changing very quickly,” said Gaurav Gupta, partner and global head, digital engineering, for ISG.
  • The rising use of industrial IoT, immersive technologies, digital twins, digital threads and other digital tools have significant implications for many European industries, the report says.
  • The ultimate goal of digital thread and digital twin technologies is to streamline workflows and enable timely interventions in manufacturing and supply chain functions, the report says.

GenAI Triggers Digital Engineering Technology Shift in U.S.

Retrieved on: 
星期二, 五月 7, 2024
Software, Mobile, Wireless, Internet, Hardware, Electronic Design Automation, Data Management, Technology, Artificial Intelligence, Security, Practice Management, Consulting, Health, HARMAN, Monochorionic twins, Infosys, Internet of things, TCS, AI, Integration, Wipro, NTT DATA, LTIMindtree, Research, NTT, ISG, Digital, Engineering, Tech Mahindra, Persistent Systems, Research report, Face, Human voice, Customer, Modularity, GlobalLogic, Accenture, Architecture, Voice of the customer, HCLTech, Deep learning

The 2024 ISG Provider Lens™ Digital Engineering Services report for the U.S. finds that the growing power and importance of generative AI (GenAI) sparked this transformation, with service providers integrating GenAI capabilities into their software platforms and services.

Key Points: 
  • The 2024 ISG Provider Lens™ Digital Engineering Services report for the U.S. finds that the growing power and importance of generative AI (GenAI) sparked this transformation, with service providers integrating GenAI capabilities into their software platforms and services.
  • “GenAI has led U.S. enterprises to revisit their technology roadmaps,” said Gaurav Gupta, partner and global leader, Digital Engineering, at ISG.
  • “Companies are eager to adopt new tools that can deliver solid benefits, so the digital engineering technology sector is heading for strong growth.”
    While several leading global system integrators have added GenAI capabilities into their portfolios, enterprise adoption of GenAI for digital engineering so far has been cautious and selective, the report says.
  • Integrators are beginning to offer GenAI for automating the creation of design alternatives, optimizing solutions to complex engineering problems and enabling rapid prototyping.

Azure OpenAI Services Could Give Swiss Firms an AI Edge

Retrieved on: 
星期一, 五月 6, 2024
Professional Services, Data Management, Technology, Software, Consulting, Artificial Intelligence, Cloud, GitHub Copilot, SAP, AI, BSNL Broadband, Wipro, ELCA, Research, ISG, PwC, First officer (aviation), Microsoft, Research report, GitHub, Human voice, Customer, Azure, MDW, Swisscom, All, UMB, Generative, Microsoft Dynamics 365, Growth, Voice of the customer

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland finds that the addition of Azure OpenAI services to data centers in Zürich and Geneva could boost Switzerland’s recognition as a hub for AI research and development.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland finds that the addition of Azure OpenAI services to data centers in Zürich and Geneva could boost Switzerland’s recognition as a hub for AI research and development.
  • This local presence enables Swiss enterprises to meet regulatory requirements while rapidly deploying AI-based solutions, the ISG report says.
  • “This unlocks opportunities for Swiss companies to increase efficiency and gain decisive competitive advantages.”
    Despite the increasing use of cloud services, the Swiss market is not yet approaching a saturation point.
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland evaluates the capabilities of 45 providers across five quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services, Power Platform Services and Generative AI Services for the Microsoft Clouds.

Urge to Simplify Draws More European Firms to ServiceNow

Retrieved on: 
星期五, 五月 3, 2024
Networks, Data Analytics, Professional Services, Technology, Artificial Intelligence, ITSM, ServiceNow, KPMG, Infosys, Process mining, TCS, HR, HCLTech, Wipro, LTIMindtree, Research, NTT, ISG, Consultant, Assist, Automation, Natural language, Fujitsu, CSM, Research report, Customer, Human voice, Generative, Predictive analytics, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.

Key Points: 
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.
  • “The proliferation of ServiceNow modules has been a boon to European enterprises as well as to providers,” said Dr. Matthias Paletta, director, technology modernization, for ISG EMEA.
  • European companies are meticulously evaluating the returns on their ServiceNow investments and exploring avenues to augment efficiency and curtail superfluous expenses, ISG says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

ServiceNow’s Expanded Scope Boosts Uptake in Australia

Retrieved on: 
星期五, 五月 3, 2024
Professional Services, Data Management, Security, Data Analytics, Technology, Human Resources, Consulting, Knowledge, AC3, ITSM, Ecosystem, KPMG, Infosys, TCS, HR, Wipro, Research, Kinetic, ISG, Automation, Fujitsu, Knowledge extraction, Synthetic media, Research report, Customer, Human voice, Head, Telecommunications, Name, Algorithm, Organization, Growth, Accenture, Voice of the customer, HCLTech, Risk management

Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.

Key Points: 
  • Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.
  • “Australian enterprises already trust ServiceNow for ITSM,” said Michael Gale, partner and head of ISG Asia Pacific.
  • Due to the high cost of extensive ServiceNow deployments, the company’s Australian customer base is predominantly in large enterprises.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.

German Firms Set to Soar With Microsoft Copilot at the Helm

Retrieved on: 
星期四, 五月 2, 2024
Software, Data Analytics, Consulting, Artificial Intelligence, Data Management, Professional Services, Technology, Security, Cloud, Ecosystem, Infosys, TCS, AI, BSNL Broadband, Wipro, NTT DATA, CANCOM, Research, NTT, ISG, DXC Technology, PwC, Attention, Automation, Managed services, Microsoft, Research report, Computacenter, Customer, Anomaly, Human voice, Rackspace Technology, Generative, Deutsche Telekom, SAP, Growth, Accenture, Voice of the customer, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Germany finds that 2024 could prove to be a turning point for Microsoft, its customers and partners.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Germany finds that 2024 could prove to be a turning point for Microsoft, its customers and partners.
  • GenAI and various Copilot services have now become central to Microsoft's market development strategy, the ISG report says.
  • “Microsoft’s strategic direction will drive growth and productivity,” said Dr. Matthias Paletta, director, technology modernization, for ISG in Germany.
  • This trend involves advanced integration of AI technologies, such as Microsoft 365 Copilot, Sales Copilot and Microsoft Security Copilot, more comprehensive automation at all levels and a heightened emphasis on data competence, solution competence and security, ISG says.

North American Chemical Firms Update IT for Age of Change

Retrieved on: 
星期三, 五月 1, 2024
Technology, Mobile, Wireless, Chemicals, Plastics, Manufacturing, Consulting, Professional Services, Other Technology, Software, Networks, Internet, Hardware, Electronic Design Automation, Data Management, Security, Infosys, TCS, Sustainability, Uncertainty, Wipro, Blockchain, Innovation, Chemical industry, Research, ISG, Carbon, PwC, Digital, Automation, Tech Mahindra, Research report, ESG, Face, Human voice, Customer, Data wrangling, Accenture, IBM, Voice of the customer

“Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.

Key Points: 
  • “Digitalization is helping the North American chemical industry expand while preparing for stricter regulations and ongoing uncertainty,” said Dale Hearn, ISG partner, Oil, Gas and Chemicals.
  • Meeting new standards for decarbonization and environmental, social and governance (ESG) reporting are also rising concerns for chemical companies, ISG says.
  • While some European companies are moving more quickly in this area, North American firms are taking steps toward tracking and addressing carbon emissions from their own operations and those of their suppliers.
  • In the area of customer experience, Accenture is named the global ISG CX Star Performer for 2024 among chemical industry service and solution providers.

Companies Weigh Options, Costs for SAP Migration

Retrieved on: 
星期二, 四月 30, 2024
Technology, Fintech, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Artificial Intelligence, ECC, Cloud, Organization, Cognizant, Ecosystem, Investment, Infosys, Economics, Wipro, Traction, LTIMindtree, Research, ISG, Business, PwC, Life, Tech Mahindra, UST, Voice of the customer, Research report, Human voice, Customer, BTP, SAP, Accenture, SAP S/4HANA, HCLTech, Maple syrup

The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.

Key Points: 
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.
  • As more SAP cloud implementations take shape, enterprises are also adopting cloud economics and FinOps capabilities from SAP ecosystem partners to maximize their return on investment.
  • Though some companies are uncertain about long-term cost savings and future flexibility for innovation under RISE with SAP, they are considering the proposition while weighing factors including cost, security, performance, ease of migration and integration with SAP BTP, ISG says.
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report evaluates the capabilities of 29 providers across three quadrants: RISE with SAP Implementation Partners, SAP Business AI and Business Technology Platform (BTP) Services, Cloud Economics and FinOps Services for SAP.

U.S. Firms Adding ServiceNow Modules to Unify Workflows

Retrieved on: 
星期一, 四月 29, 2024
Technology, Consulting, Security, Other Technology, Professional Services, Software, Networks, Data Management, Artificial Intelligence, ServiceNow, KPMG, Infosys, TCS, Wipro, Thought, LTIMindtree, Research, NTT, ISG, DXC Technology, Intelligence, Tech Mahindra, Research report, Customer, Human voice, Organization, Accenture, IBM, Voice of the customer

Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.

Key Points: 
  • Many companies are looking to ServiceNow for the ability to scale workflow management horizontally, smoothly plugging parallel or complementary modules into one platform over time.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. evaluates the capabilities of 35 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for the U.S. is available to subscribers or for one-time purchase on this webpage .