HCLTech

Urge to Simplify Draws More European Firms to ServiceNow

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星期五, 五月 3, 2024
Networks, Data Analytics, Professional Services, Technology, Artificial Intelligence, ITSM, ServiceNow, KPMG, Infosys, Process mining, TCS, HR, HCLTech, Wipro, LTIMindtree, Research, NTT, ISG, Consultant, Assist, Automation, Natural language, Fujitsu, CSM, Research report, Customer, Human voice, Generative, Predictive analytics, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.

Key Points: 
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.
  • “The proliferation of ServiceNow modules has been a boon to European enterprises as well as to providers,” said Dr. Matthias Paletta, director, technology modernization, for ISG EMEA.
  • European companies are meticulously evaluating the returns on their ServiceNow investments and exploring avenues to augment efficiency and curtail superfluous expenses, ISG says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

ServiceNow’s Expanded Scope Boosts Uptake in Australia

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星期五, 五月 3, 2024
Professional Services, Data Management, Security, Data Analytics, Technology, Human Resources, Consulting, Knowledge, AC3, ITSM, Ecosystem, KPMG, Infosys, TCS, HR, Wipro, Research, Kinetic, ISG, Automation, Fujitsu, Knowledge extraction, Synthetic media, Research report, Customer, Human voice, Head, Telecommunications, Name, Algorithm, Organization, Growth, Accenture, Voice of the customer, HCLTech, Risk management

Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.

Key Points: 
  • Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.
  • “Australian enterprises already trust ServiceNow for ITSM,” said Michael Gale, partner and head of ISG Asia Pacific.
  • Due to the high cost of extensive ServiceNow deployments, the company’s Australian customer base is predominantly in large enterprises.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.

Commvault Turns the Concept of Cleanrooms on Its Head: Democratizing the Technology and Giving CISOs / CIOs Confidence They Can Recover When Attacked

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星期一, 四月 29, 2024
Cortex, Blog, Organization, Metallic, Infection, Commvault, Active Directory, Data infrastructure, Architecture, Emerson Electric, Partnership, Research, Software as a service, Workload, Intelligence, Environment, Pure Storage, Hitachi, Senior, Product management, Microsoft, Acquisition, Azure, CIO, Microsoft Azure, RSA, HCLTech, Risk management

TINTON FALLS, N.J., April 29, 2024 /PRNewswire/ -- Commvault, a leading provider of cyber resilience and data protection solutions for the hybrid cloud, is announcing a new era in cleanroom technology.

Key Points: 
  • However, traditional cleanrooms are often resource-intensive, requiring organizations to maintain duplicative environments for every critical application across every server and every location.
  • This deployment option democratizes the technology so that companies of all sizes can benefit from the offering.
  • When bad actors strike, Cleanroom Recovery is designed to orchestrate recovery into a clean, isolated location in Microsoft Azure.
  • Commvault cleanrooms are in an isolated environment, so application testing and production system backup can be conducted in a safe space.

Companies Weigh Options, Costs for SAP Migration

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星期二, 四月 30, 2024
Technology, Fintech, Professional Services, Software, Networks, Internet, Data Analytics, Data Management, Artificial Intelligence, ECC, Cloud, Organization, Cognizant, Ecosystem, Investment, Infosys, Economics, Wipro, Traction, LTIMindtree, Research, ISG, Business, PwC, Life, Tech Mahindra, UST, Voice of the customer, Research report, Human voice, Customer, BTP, SAP, Accenture, SAP S/4HANA, HCLTech, Maple syrup

The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.

Key Points: 
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report finds that companies are beginning to embrace both the RISE with SAP proposition and SAP’s Business Technology Platform (BTP) and Business AI offerings, depending on their individual needs.
  • As more SAP cloud implementations take shape, enterprises are also adopting cloud economics and FinOps capabilities from SAP ecosystem partners to maximize their return on investment.
  • Though some companies are uncertain about long-term cost savings and future flexibility for innovation under RISE with SAP, they are considering the proposition while weighing factors including cost, security, performance, ease of migration and integration with SAP BTP, ISG says.
  • The 2024 ISG Provider Lens™ global SAP Ecosystem report evaluates the capabilities of 29 providers across three quadrants: RISE with SAP Implementation Partners, SAP Business AI and Business Technology Platform (BTP) Services, Cloud Economics and FinOps Services for SAP.

Enterprises Rate Outsourcing Providers Higher, Citing Improved Execution and Delivery, ISG Study Shows

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星期一, 四月 29, 2024
Consulting, Data Analytics, Professional Services, Outsourcing Business, Public sector, Salesforce, ServiceNow, CX, KPMG, Research, ISG, PwC, Digital, Persistent Systems, Microsoft, Continuity, SAP, HCLTech, Retail

Cost optimization emerged as a major focus across IT contracts, while enterprises rated the importance of “Innovation and Thought Leadership” lower by 4 percent.

Key Points: 
  • Cost optimization emerged as a major focus across IT contracts, while enterprises rated the importance of “Innovation and Thought Leadership” lower by 4 percent.
  • “Enterprises in all industries are looking for providers that carry out projects and deliver support as promised under often rapidly changing conditions,” said Heiko Henkes, ISG director and principal analyst in charge of the study.
  • Retail enterprises raised their ratings of providers by 18 percent, emphasizing collaboration and transparency and execution and delivery, in line with overall trends.
  • Providers that earn the highest CX score for each service area covered by ISG Provider Lens™ research in a given quarter are named an ISG CX Star Performer.

U.S. Public Sector’s Cloud Push Boosts Azure’s Importance

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星期四, 四月 25, 2024
Software, Networks, Internet, Consulting, Data Management, Professional Services, Technology, Other Technology, Cloud, Public sector, Organization, Lead, Agility, Ecosystem, Investment, Infosys, TCS, HCLTech, Wipro, NTT DATA, Research, NTT, ISG, DXC Technology, Pressure, Microsoft, Kyndryl, Microsoft Power Platform, SLED, Research report, Privacy, Human voice, Customer, Rackspace Technology, Microsoft Azure, SAP, Accenture, IBM, Voice of the customer, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector finds that Azure is the de facto cloud platform for a majority of state, local and educational (SLED) entities.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector finds that Azure is the de facto cloud platform for a majority of state, local and educational (SLED) entities.
  • In the cloud, they can scale computing power, networking and storage up and down as demand changes.
  • Rising cloud adoption partly reflects the U.S. public sector’s growing focus on cybersecurity and compliance, ISG says.
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage .

Salesforce Growth Proves Boon to Brazilian Businesses

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星期三, 四月 24, 2024
Apps, Applications, Technology, Consulting, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, Cloud, Tag cloud, Salesforce Marketing Cloud, Salesforce, OSF, BRQ, Automation, AI, Marketing, Research, ISG, GFT, Globant, Research report, Human voice, Customer, Cadastre, OSF Digital, Behavior, Algorithm, Growth, Accenture, Voice of the customer, HCLTech, Creative industries

The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Brazil finds Salesforce is growing rapidly in Brazil, with high market interest in its products and services.

Key Points: 
  • The 2024 ISG Provider Lens™ Salesforce Ecosystem Partners report for Brazil finds Salesforce is growing rapidly in Brazil, with high market interest in its products and services.
  • “Many of the global providers that have acquired local partners have promptly expanded their Salesforce operations in Brazil,” said Bill Huber, partner, Digital Platforms and Solutions, for ISG.
  • Brazilian enterprises using Salesforce products that incorporate advanced technologies, such as AI and generative AI, are primarily focused on providing greater personalization of user experience, the ISG report says.
  • In the area of customer experience, Hexaware is named the global ISG CX Star Performer for 2024 among Salesforce providers.

IDC Expects an Increase in Managed Services Deals in 2024 Following a Steady Increase in Enterprise Technology Spending

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星期一, 四月 22, 2024
Consulting, Data Management, Technology, Professional Services, Security, Telecommunications, Software, Networks, Internet, Mobile, Wireless, Hardware, Organization, CoreLogic, Cognizant, Investment, AT&T, Geography, AI, TCV, International Data Group, Ericsson, Liberty Global, Intelligence, HCLTech, Synthetic media, Danske Bank, Database, IDC, Generative, Verizon Business, Growth, Cryptocurrency

According to the International Data Corporation ( IDC ) Services Contract Database , about 1,800 managed services deals were signed in 2023 worth more than $100 billion in contract value.

Key Points: 
  • According to the International Data Corporation ( IDC ) Services Contract Database , about 1,800 managed services deals were signed in 2023 worth more than $100 billion in contract value.
  • As predicted, IT spending by organizations is steadily increasing with larger investments in managed services deals involving cloud and AI services.
  • Although a significant portion of the IT spending will be AI-centric, cloud technology will continue to drive the IT market.
  • Despite mixed signals from economic indicators, IDC expects an increased number of large managed services contracts in 2024 with a higher average deal size.

Clouds Loom as U.K. Firms Weigh SAP Transition Options

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星期五, 四月 19, 2024
Software, Networks, Data Analytics, Artificial Intelligence, Data Management, Professional Services, Technology, Apps, Applications, ECC, Cloud, Architecture, Ecosystem, Infosys, SAP ERP, EY, TCS, AI, Research, SAP, Wipro, LTIMindtree, ISG, DXC Technology, PwC, Research report, Human voice, Customer, BTP, Head, Growth, Accenture, IBM, Voice of the customer, HCLTech, Retail

SAP is pushing companies to implement S/4HANA as it ends support for its on-premises ERP Central Component (ECC) system at the end of 2027.

Key Points: 
  • SAP is pushing companies to implement S/4HANA as it ends support for its on-premises ERP Central Component (ECC) system at the end of 2027.
  • SAP’s RISE with SAP program offers tools, services and software to help large enterprises make the transition more easily.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for the U.K. evaluates the capabilities of 37 providers across four quadrants: SAP S/4HANA System Transformation, SAP Application Managed Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors HXM Partner Services.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for the U.K. is available to subscribers or for one-time purchase on this webpage .

U.S. Public Sector Under Pressure to Upgrade Mainframes

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星期四, 四月 18, 2024
Professional Services, Technology, Data Analytics, Software, Consulting, Artificial Intelligence, Public sector, Lead, Infosys, TCS, Wipro, Research, FNTS, DevOps, ISG, DXC Technology, Growth, Cloud computing, Federation, Documentation, Tech Mahindra, Research report, Human voice, Customer, Private sector, Ageing, Organization, Accenture, Voice of the customer, HCLTech, Video game

The 2024 ISG Provider Lens™ Mainframes — Services and Solutions report for the U.S. Public Sector finds agencies are alarmed by recent mainframe failures in some states.

Key Points: 
  • The 2024 ISG Provider Lens™ Mainframes — Services and Solutions report for the U.S. Public Sector finds agencies are alarmed by recent mainframe failures in some states.
  • By contrast, in the private sector, mainframe services engagements are growing by 5 percent or less, owing to already extensive moves to cloud computing.
  • The 2024 ISG Provider Lens™ Mainframes — Services and Solutions report for the U.S. Public Sector evaluates the capabilities of 30 providers across four quadrants: Mainframe Optimization Services, Application Modernization Services, Mainframe as a Service (MFaaS) and Mainframe Operations.
  • The 2024 ISG Provider Lens™ Mainframes — Services and Solutions report for the U.S. Public Sector is available to subscribers or for one-time purchase on this webpage .