Customer retention

Avaya Recognized Leaders in CX Innovation with U.S. Partner of the Year Awards

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星期四, 五月 30, 2024

Avaya , a leader in enterprise CX, today announced 11 U.S. partners who have been honored for their outstanding collaboration, contribution, and commitment to customer experience (CX) innovation.

Key Points:

Avaya , a leader in enterprise CX, today announced 11 U.S. partners who have been honored for their outstanding collaboration, contribution, and commitment to customer experience (CX) innovation.
Avaya’s Partner of the Year Awards celebrate leaders across 11 categories (Distributor, Enterprise, Mid-market, Cloud, Service Provider, Federal, SLED, Transformational Change, Growth, Innovation without Disruption, and Customer Retention).
These awards aim to recognize the ecosystem of partners who deliver CX solutions with excellence.
Avaya partners are chosen based upon innovation, ingenuity and results.

Global Banking and Financial Services Security Trends Report 2024: Growth Opportunities Gleaned from a Survey of Enterprise End Users Who Influence Cybersecurity Budgets - ResearchAndMarkets.com

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星期二, 四月 16, 2024

Data Management, Security, Technology, Finance, Networks, Internet, Banking, Investment, Information technology, Customer retention, Human voice, Financial services, Organization

The "Voice of Customer: Global Banking and Financial Services Security Trends" report has been added to ResearchAndMarkets.com's offering.

Key Points:

The "Voice of Customer: Global Banking and Financial Services Security Trends" report has been added to ResearchAndMarkets.com's offering.
Because of digitalization initiatives, the bring-your-own-device trend, and the sheer number of internet of things-enabled devices, banking and financial services organizations have found themselves connected to a vast digital ecosystem vulnerable to many threats.
In this fast-changing cybersecurity landscape, organizations are ready to make significant investments to protect their facilities, operations, and customers' banking movements from harm.
The respondents were from seven countries (Australia, Brazil, France, Germany, Japan, the United Kingdom, and the United States) chosen as a representation of global trends.

FPT Software Recognized With 100 Percent Willingness to Recommend Rate in 2024 Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation

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星期四, 四月 11, 2024

Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation.

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Global IT Firm FPT Software has been named in the 2024 Gartner® Peer Insights™ Voice of the Customer report for Robotic Process Automation.
This marks the second consecutive time that the company has been recognized for its automation solution akaBot with 100 percent of “willingness to recommend”, based on 28 reviews as of November 2023.
Most recently, it collaborated with top-tier IT distributors like Zero One in Taiwan and Daiwabo in Japan to extend automation solutions to these markets.
Gartner® Peer Insights™ ‘Voice of the Customer’: Robotic Process Automation “is a document synthesizing Gartner Peer Insights’ reviews into insights for IT decision makers.

Medallia Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms Report

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星期二, 三月 19, 2024

Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC).

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Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named a Leader for the third consecutive year in the Gartner Magic Quadrant™ for Voice of the Customer (VoC).
Medallia was named a leader for its Ability To Execute’ and Completeness Of Vision.
“Medallia is so proud to be named a leader in the Gartner Magic Quadrant™ for Voice of Customer,” said Joe Tyrrell, CEO at Medallia.
Magic Quadrants position vendors in a market, while Critical Capabilities provides a deeper dive into the providers’ product and service offerings.

Zeda.io Unveils Insights 2.0: The New AI Copilot Redefining Product Management

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星期四, 三月 14, 2024

VOC, Customer retention, Software as a service, Intercom, SAN, AI, Silicon, Human voice, B2B, Multimedia, Feedback, Human

SAN FRANCISCO, March 14, 2024 /PRNewswire-PRWeb/ -- Zeda.io, the leading customer insights hub, today announced the launch of Insights 2.0, the latest evolution in AI-driven tools designed to revolutionize how product leaders leverage customer feedback for revenue-driven product development.

Key Points:

Insights 2.0 by Zeda.io marks a significant leap forward in product management, offering a sophisticated AI Copilot that seamlessly transforms the voice of customers into actionable insights, driving revenue-focused product strategies.
It helps product managers to capture centralize Voice of Customer (VoC) product feedback from multiple channels to uncover critical customer issues, and discover new product opportunities.
Key features include auto-capture of insights from Slack or Intercom, personalized insights for vital product areas, and real-time revenue impact analysis to deliver foresight in product planning.
"AI and ML models need a significant amount of sample data to generate useful insights from feedback and customer data.

RDA Ranks #1 in Customer Satisfaction from Digital Clarity Group

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星期二, 一月 16, 2024

RDA, Customer retention, Investment, HUNT, Facial muscles, DCG, Customer satisfaction, Marketing, Voice of the customer, Human voice

HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.

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For the second consecutive year, RDA has been awarded the highest honor in Customer Satisfaction for technology consulting services.
HUNT VALLEY, Md., Jan. 16, 2024 /PRNewswire/ -- RDA, a boutique provider of business and technology services, is proud to have received its second Digital Clarity Group (DCG) VOCalis Award, the only Voice of Customer award for agencies and consultancies in the marketing technology industry.
VOCalis is DCG's Voice of the Customer assessment program that uses customer feedback to bring transparency to the performance of digital agencies, consultancies, and integrators when implementing or servicing marketing technology solutions.
Based on their ratings, this award distinguishes RDA as an exceptional provider of marketing technology services according to its clients," said Digital Clarity Group CEO Scott Liewehr.

Global Healthcare Cybersecurity Survey Trends Report - Key Responses of Enterprise Decision-Makers Who Influence Cybersecurity Budgets in the Healthcare Industry

Retrieved on:

星期一, 一月 8, 2024

Investment, Internet, Customer retention, COVID-19, Human voice, Medical device

Dublin, Jan. 8, 2024 /PRNewswire/ -- The "Voice of Customer: Global Healthcare Cybersecurity Trends" report has been added to ResearchAndMarkets.com's offering.

Key Points:

Dublin, Jan. 8, 2024 /PRNewswire/ -- The "Voice of Customer: Global Healthcare Cybersecurity Trends" report has been added to ResearchAndMarkets.com's offering.
Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems.
The publisher conducted a Voice of Customer survey of healthcare organizations globally to understand their cybersecurity operations, organizational management, technology investment, threat awareness, and other factors that play into the decision-making process for new cybersecurity purchases.
Of the healthcare representatives surveyed, 40% have a C-level position at their organization, followed by manager level and VP level positions at 21% and 20%, respectively.

SANDSIV and Applied Consulting Transform the Italian CX Landscape

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星期四, 十一月 23, 2023

Human voice, Customer experience, Voice of the customer, CXM, Operational excellence, CX, Partnership, Growth, Customer retention, Sales, Online shopping, Customer

ZURICH, Nov. 23, 2023 /PRNewswire/ -- SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.

Key Points:

This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence.
The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV's cutting-edge sandsiv+ CX solution.
Experience the impact of SANDSIV's technological prowess embodied by the sandsiv+ platform, as it collaborates with Applied Consulting to lead a global CX revolution at https://sandsiv.com/partner-program/ .
Cristiana Luzi, Partner at Applied Consulting, remarked, "Witnessing the market's growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+.

SANDSIV and Applied Consulting Transform the Italian CX Landscape

Retrieved on:

星期四, 十一月 23, 2023

Human voice, Customer experience, Voice of the customer, CXM, Operational excellence, CX, Partnership, Growth, Customer retention, Sales, Online shopping, Customer

ZURICH, Nov. 23, 2023 /PRNewswire/ -- SANDSIV, a leading provider of CX and Voice of Customer technology through its innovative sandsiv+ enterprise platform, is thrilled to announce a strategic alliance with Applied Consulting, an Italian consultancy specializing in streamlining business processes and fostering development through a customer-centric approach.

Key Points:

This collaboration marries the strengths of Applied Consulting and SANDSIV, both dedicated to a shared mission: empowering companies to achieve Customer Centricity, People Engagement, and Operational Excellence.
The partnership aspires to redefine the customer experience landscape, leveraging SANDSIV's cutting-edge sandsiv+ CX solution.
Experience the impact of SANDSIV's technological prowess embodied by the sandsiv+ platform, as it collaborates with Applied Consulting to lead a global CX revolution at https://sandsiv.com/partner-program/ .
Cristiana Luzi, Partner at Applied Consulting, remarked, "Witnessing the market's growth and observing new industries embracing the CX trend, we are delighted to bring forth an innovative solution like sandsiv+.

My-Take Named a Top Innovator in Market Research for the Fourth Consecutive Year

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星期二, 十一月 14, 2023

Social media, Automation, Research, AI, Customer retention, VOC, Human voice, Pardon My Take, Human, Greenbook, Heart, Boston, Sales, Greater Boston

Our unwavering commitment to continuous improvement and enhancing our customers' experience remains at the heart of our values.

Key Points:

Our unwavering commitment to continuous improvement and enhancing our customers' experience remains at the heart of our values.
Achieving this industry recognition for four consecutive years demonstrates our dedication to integrating the voice of the customer into everything we do.
Through our ongoing focus on creating new research capabilities and time saving automation, we aim to 'future proof' our clients' communities."
In addition, My-Take has unveiled two new cutting-edge survey question types: mockshop simulated online shopping experience and a social media simulation.