Text Request Releases 2024 State of Business Texting Report
Retrieved on:
Tuesday, November 14, 2023
That’s just one of the many findings in the 2024 State of Business Texting Report published today by Text Request , the industry-leading business messaging platform.
Key Points:
- That’s just one of the many findings in the 2024 State of Business Texting Report published today by Text Request , the industry-leading business messaging platform.
- The report, anchored in more than a thousand survey responses, details how organizations are texting with customers and employees, what trends to expect over the next calendar year, and what opportunities this creates for businesses.
- “Rather than blasting out promotions to subscribers, which can be very effective, most organizations are using text messaging for everyday conversations and to replace phone calls,” says Text Request VP of Marketing Kenneth Burke, who led the survey and analysis.
- “Businesses are seeing that text is the most effective way to connect with customers and employees quickly and get a response, so they’re taking advantage of that opportunity for everyone’s benefit.”
Significant findings in the 2024 State of Business Texting Report include:
“If you’re going to reach someone quickly, you’ve got to text them,” says Text Request CEO Brian Elrod.