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Netomi Raises $30 Million Series B to Address the Post-pandemic Labor Crisis With Its Customer Experience AI

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Thursday, November 18, 2021
Data Management, Professional Services, Other Professional Services, Technology, Software, Benchmark, Eldridge, CEO, Subjectivity, WestJet, Google, Human, VCS, Creativity, Empathy, WhatsApp, General partnership, Sales, Video game, Netomi, WndrCo, NETOMI, WNDRCO

Customer service is going through a crisis its expensive for businesses, frustrating for customers and inconvenient for everyone, said Puneet Mehta, Founder and CEO of Netomi.

Key Points: 
  • Customer service is going through a crisis its expensive for businesses, frustrating for customers and inconvenient for everyone, said Puneet Mehta, Founder and CEO of Netomi.
  • The only proven option to provide 24/7, immediate and omnichannel support and build profitable customer relationships is with AI.
  • With Netomi, WestJet has experienced a 24% rise in customer satisfaction (a stat only 14% of companies track according to the Netomi Customer Service Benchmark Report ).
  • Backed by the worlds leading VCs, Netomi is a provider of AI-first customer experience designed for the Relationship Economy.