Kelly Tarlton's Sea Life Aquarium

Merlin Entertainments Taps Oracle to Boost the Magic at its Hotels and Attractions

Retrieved on: 
Thursday, April 7, 2022
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LONDON and AUSTIN, Texas, April 7, 2022 /PRNewswire/ -- Merlin Entertainments is the world's second-largest operator of family entertainment destinations, including LEGOLAND theme parks and SEA LIFE aquariums. To ensure guests have the best visit from the theme park to hotel room, the company is using Oracle MICROS Simphony Point-of-Sale (POS) and Oracle Hospitality OPERA Property Management technology. With Oracle's digital solutions, Merlin guests can use their mobile devices to better plan their vacation in advance and save precious time. This includes taking advantage of mobile check-in at hotels and the ability to pre-order food at their favorite attractions.

Key Points: 
  • This includes taking advantage of mobile check-in at hotels and the ability to pre-order food at their favorite attractions.
  • Merlin Entertainments operates 140 attractions, 23 hotels and six holiday villages in 24 countries, which in addition to LEGOLAND and SEA LIFE Aquariums , includes global attractions Madame Tussauds , Alton Towers , and Gardaland Resort .
  • Recent research from Oracle Food and Beverage and Merlin Entertainments shows that 52% of consumers are increasingly looking to plan ahead and personalize their trips.
  • "Merlin Entertainments is at the cutting edge of this trend, extending new Oracle tech innovations across a guest's experience from the hotels to the park.

Merlin Entertainments Extends Global Ticketing Partnership with accesso® Through 2026

Retrieved on: 
Tuesday, January 11, 2022
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Through this extended agreement, accesso will continue to serve as the exclusive ticketing technology provider for 113 Merlin venues across 19 countries through to Aug. 2026, with Merlin maintaining the option to extend a further two years.

Key Points: 
  • Through this extended agreement, accesso will continue to serve as the exclusive ticketing technology provider for 113 Merlin venues across 19 countries through to Aug. 2026, with Merlin maintaining the option to extend a further two years.
  • Led by robust mobile commerce features, the fully hosted accesso Passport ticketing suite powers online ticketing, on-site sales, season pass management, and third-party sales distribution and access control, allowing Merlin to offer its guests an intuitive and seamless digital experience.
  • "Since 2015, Merlin has worked in partnership with Accesso to deliver the latest digital software across our global network, giving our guests an intuitive ticketing solution," said Nick Varney, Merlin Entertainments CEO.
  • "We're pleased to be extending our partnership and continuing to develop and grow our ticketing experience, which puts our guests at the very heart of the customer journey."