IVR

Delta Faucet Company Earns Third Consecutive J.D. Power Certification for Outstanding Customer Service

Retrieved on: 
Mardi, mai 7, 2024
Certification, Customer service, Delta Faucet Company, IVR, J.D. Power

Power Customer Service distinction for providing outstanding service to customers who call for support.

Key Points: 
  • Power Customer Service distinction for providing outstanding service to customers who call for support.
  • Power Customer Service distinction," said Jill Ehnes, President at Delta Faucet Company.
  • Delta Faucet Company earned certification by exceeding the standards for customer satisfaction and for operational excellence.
  • "Customer trust is core to who we are at Delta Faucet Company, and it drives our customer solutions team," said Julie Brown, Senior Director of Customer Solutions.

Cloud-based Contact Center Market worth $86.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Lundi, mai 6, 2024
Cloud, Organization, CX, Genesys, Language, Investment, City centre, Social media, AI, OpenAI, VCC, Machine learning, Software, Stable Diffusion, API, Human, Freedom, Amazon, Emergency, Automation, Knowledge, Amazon SageMaker, Noise, IVR, Vonage, CRM, AWS, Growth, Video game

Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.

Key Points: 
  • Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.
  • The region's robust IT infrastructure and early adoption of cloud technologies have paved the way for widespread acceptance of cloud-based contact center solutions.
  • Top Key Companies in Cloud-based Contact Center Market:
    In March 2024, Vonage announced the addition of Vonage Enhanced Noise Cancellation to the Vonage Contact Center (VCC).
  • To analyze the competitive developments, such as partnerships, product launches, and mergers & acquisitions, in the Cloud-based Contact Center Market

Cloud-based Contact Center Market worth $86.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Lundi, mai 6, 2024
Cloud, Organization, CX, Genesys, Language, Investment, City centre, Social media, AI, OpenAI, VCC, Machine learning, Software, Stable Diffusion, API, Human, Freedom, Amazon, Emergency, Automation, Knowledge, Amazon SageMaker, Noise, IVR, Vonage, CRM, AWS, Growth, Video game

Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.

Key Points: 
  • Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.
  • The region's robust IT infrastructure and early adoption of cloud technologies have paved the way for widespread acceptance of cloud-based contact center solutions.
  • Top Key Companies in Cloud-based Contact Center Market:
    In March 2024, Vonage announced the addition of Vonage Enhanced Noise Cancellation to the Vonage Contact Center (VCC).
  • To analyze the competitive developments, such as partnerships, product launches, and mergers & acquisitions, in the Cloud-based Contact Center Market

FAU and Mainstreet Research National Poll Unveils Intriguing Dynamics of 2024 Presidential Race

Retrieved on: 
Jeudi, mai 2, 2024
Political lists, IVR, Stormy Daniels, Democrat, Language, FAU, Woman, Ageing

BOCA RATON, Fla., May 2, 2024 /PRNewswire/ -- As the 2024 presidential race heats up, a survey conducted by FAU Political Communication and Public Opinion Research Lab (PolCom Lab) and Mainstreet Research offers a glimpse into the shifting tides of American politics.

Key Points: 
  • Demographic Divides and Biden's Surprising RFK, Jr. Boost
    BOCA RATON, Fla., May 2, 2024 /PRNewswire/ -- As the 2024 presidential race heats up, a survey conducted by FAU Political Communication and Public Opinion Research Lab ( PolCom Lab ) and Mainstreet Research offers a glimpse into the shifting tides of American politics.
  • "The divergence in attitudes underscores the complex interplay of gender dynamics in shaping electoral outcomes," said Dukhong Kim, Ph.D., associate professor of political science at FAU.
  • Presidential character remains a major fault line," said Kevin Wagner, Ph.D., co-director of FAU's PolCom Lab and professor of political science.
  • Contrary to expectations, Biden's support strengthens with Kennedy in the race, hinting at intriguing dynamics within the electorate.

Invesco Mortgage Capital Inc. To Announce First Quarter 2024 Results

Retrieved on: 
Mardi, avril 30, 2024
IVR

ATLANTA, April 30, 2024 /PRNewswire/ -- Invesco Mortgage Capital Inc. (NYSE: IVR) will announce its first quarter 2024 results Wednesday, May 8, 2024, after market close.

Key Points: 
  • ATLANTA, April 30, 2024 /PRNewswire/ -- Invesco Mortgage Capital Inc. (NYSE: IVR) will announce its first quarter 2024 results Wednesday, May 8, 2024, after market close.
  • A conference call and audio webcast to review first quarter 2024 results will be held on Thursday, May 9, 2024, at 9:00 a.m.
  • Scheduled to speak are John Anzalone, Chief Executive Officer; Lee Phegley, Chief Financial Officer; Brian Norris, Chief Investment Officer; Kevin Collins, President; and David Lyle, Chief Operating Officer.
  • A presentation will be available on the Company's Web site at www.invescomortgagecapital.com prior to the call.

ASAPP Unveils GenerativeAgent™, A Generative AI Application Capable of Fully Automating Contact Center Interactions

Retrieved on: 
Mercredi, avril 17, 2024
CX, Genesys, Ecosystem, Amazon Web Services, Infosys, City centre, EY, AI, Cisco, Insurance, Research, Human, Infosys Consulting, Automation, IVR, PTP, Ernst & Young, API, AWS, Avaya, Organization

NEW YORK, April 17, 2024 (GLOBE NEWSWIRE) -- ASAPP , the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions.

Key Points: 
  • NEW YORK, April 17, 2024 (GLOBE NEWSWIRE) -- ASAPP , the generative AI company for contact centers, today unveiled GenerativeAgent, a generative AI product designed to automate more than 90% of contact center interactions.
  • GenerativeAgent is the latest in ASAPP's suite of generative AI customer experience (CX) products, including AutoSummary, AutoTranscribe, AutoCompose, and the ASAPP Messaging platform.
  • GenerativeAgent is a fully autonomous system that automates interactions currently assigned to human agents.
  • With contact center expenses at an all-time high, customer satisfaction scores (CSATs) are at a 17-year low.

Thinktank Group Gets Customized White Label and Brand Insights with 8x8

Retrieved on: 
Jeudi, mai 2, 2024
Internet, VoIP, Technology, Telecommunications, Software, SMS, Confusion, Think tank, EGHT, IVR, Grade of service, SLA, Sales

Thinktank Group is a leading Australian-based property lending specialist that has provided over $9 billion in lending solutions.

Key Points: 
  • Thinktank Group is a leading Australian-based property lending specialist that has provided over $9 billion in lending solutions.
  • Operating a unique business model consisting of 6 white label organizations within the larger umbrella group, the company has seen significant success, growing from 75 to almost 250 employees between 2020 and 2023.
  • Using a single phone line for general support of all their white label organizations often led to confusion when customers called and didn’t recognize the larger Thinktank Group name.
  • By using 8x8, Thinktank Group created distinct toll-free phone lines for each of its white label organizations, which includes different branding and customized interactive voice responses (IVR) and call routing queues for each.

MAI Voice Focused on Growth With Acquisition of Quality Voices, LLC

Retrieved on: 
Mercredi, mai 1, 2024
Technology, Telecommunications, Professional Services, Audio, Video, Software, Retail, Outsourcing Business, Supply Chain Management, VoIP, Acquisition, Education, Government, Travel, Research, IVR, MAI, Human voice

“It is not often that you find an organization so closely aligned with your business values as we have in Quality Voices,” said Gary Reno, CEO of MAI Voice.

Key Points: 
  • “It is not often that you find an organization so closely aligned with your business values as we have in Quality Voices,” said Gary Reno, CEO of MAI Voice.
  • Quality Voices’ value-driven, employee-centric approach aligns perfectly with MAI Voices’ core values.
  • “MAI Voice is a great fit with our company culture and underscores our commitment to investing in employees to achieve the highest customer success.
  • In 2023, MAI Voice acquired WASI, a privately held call center operator based in Omaha, Nebraska, to enhance its technology offerings and serve additional industry segments.

Utility Efforts to Improve Ease of Doing Business Grapple With Energy Pricing Headwinds

Retrieved on: 
Jeudi, avril 11, 2024
Natural gas, Perception, Research, COVID-19, IVR, Energy, Cooking

LIVONIA, Mich., April 11, 2024 (GLOBE NEWSWIRE) -- A new Cogent Syndicated report from Escalent reveals that utilities continue to struggle to make it easy for their customers to do business with them, as reflected in the study’s Customer Effort Score plummeting by 11 points year over year to the new historic low of 713 (on a 1,000-point scale).

Key Points: 
  • These struggles have led to a 28-point decline in the industry Customer Effort Score since its peak in 2020.
  • Despite this trending decline, 30 utilities stand out as being the “easiest to do business with” among 141 of the largest utility companies in the US.
  • These and other findings are from the 2024 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent, a top data analytics and advisory firm with extensive energy, utility and brand experience.
  • Natural gas customers report 9% higher monthly bill manageability perceptions and 11% higher perception that their utility offers reasonable rates.

Cyara Receives 2024 CUSTOMER Magazine Voice Technology Excellence Award

Retrieved on: 
Jeudi, avril 25, 2024
Data Management, Technology, Audio, Video, Software, Networks, Artificial Intelligence, Internet, NLU, CX, TMC, Risk, AI, Marketing, NLP, Human, Speech, SMS, WebRTC, IVR, NLG, Online shopping

Cyara announced today that TMC , a global, integrated media company, has named the AI-powered CX Assurance Platform as a 2024 CUSTOMER magazine Voice Technology Excellence Award winner.

Key Points: 
  • Cyara announced today that TMC , a global, integrated media company, has named the AI-powered CX Assurance Platform as a 2024 CUSTOMER magazine Voice Technology Excellence Award winner.
  • Cyara’s cloud-based CX Assurance Platform enables brands to deliver a seamless omnichannel customer experience with less effort, cost and risk, facilitating improved productivity, high-quality customer interactions, and reduced risk of customer churn.
  • This is the first and only automated CX Assurance platform that spans the entire development lifecycle for contact center technology.
  • The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend.