Workforce optimization

Accenture Acquires Workforce Insight, Expanding Enterprise Workforce Management Capabilities

Retrieved on: 
Mardi, juillet 20, 2021
Software, Networks, Human resources, Consulting, Data management, Professional services, Technology, Security, Human resource management, Business software, Workforce optimization, Workforce management

Accenture (NYSE:ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services.

Key Points: 
  • Accenture (NYSE:ACN) has acquired Workforce Insight, a workforce optimization consultancy that provides workforce management and human capital management advisory and technology services.
  • The acquisition enhances Accentures workforce management capabilities and further strengthens its ability to deliver HR transformation to clients.
  • Its talented team of nearly 300 professionals are joining Accentures Workforce Management practice, part of the Intelligent Platform Services group, expanding its advisory and planning capabilities, and providing complementary data and analytics technology solutions.
  • For 15 years, Workforce Insight has been dedicated to providing industry-specific, analytics-based workforce management solutions and innovative adoption approaches that drive sustainable value, said Don Giffels, founder and chief strategy officer of Workforce Insight.

Global Workforce Management Market (2021 to 2026) - by Component, Deployment, Organization Size, Function, Operating System, Vertical and Geography - ResearchAndMarkets.com

Retrieved on: 
Mardi, juillet 20, 2021
Technology, Software, Business software, Human resource management, Workforce management, Workforce optimization, Automation

The "Global Workforce Management Market (2021-2026) by Component, Deployment, Organization Size, Function, Operating System, Vertical, Geography, Competitive Analysis and the Impact of COVID-19 with Ansoff Analysis" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Workforce Management Market (2021-2026) by Component, Deployment, Organization Size, Function, Operating System, Vertical, Geography, Competitive Analysis and the Impact of COVID-19 with Ansoff Analysis" report has been added to ResearchAndMarkets.com's offering.
  • The rise in the high volumes of workforce data has led to rising demand for workforce optimization in different organizations.
  • With the advancements of technology, there has been increased automation at workplaces, followed by adopting cloud-based workforce management solutions.
  • The high costs of software deployment and the workforce management solution's training costs are likely to restrain the market growth.

New Report Reveals Substantial Levels of Racial and Ethnic Disparity in the Workplace

Retrieved on: 
Mardi, juillet 13, 2021
Equal pay for equal work, Gender pay gap, Misogyny, Workforce optimization, Articles

The new report titled " Racial/Ethnic Career Gap Reveals Magnitude of Equity Challenge " presents new data detailing the significant career progression and pay gaps that exist in today's workforce.

Key Points: 
  • The new report titled " Racial/Ethnic Career Gap Reveals Magnitude of Equity Challenge " presents new data detailing the significant career progression and pay gaps that exist in today's workforce.
  • The Visier study uncovered the uncomfortable truth that today's workforce is simply not living up to the standards discussed in the broader public forum.
  • One of the major contributing causes to this pay disparity is the lack of opportunities made available to underrepresented groups in management roles.
  • Questions that shape business strategy, provide the impetus for taking action, and drive better business outcomes through workforce optimization.

Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories in New Contact Center Market Report

Retrieved on: 
Mardi, juillet 13, 2021
Software, Technology, Other Technology, Data management, Business software, Human resource management, Call-recording software, Mass surveillance, Surveillance, Verint Systems, Workforce optimization, Articles, WFO, Business, Economy

Verint moved into first place in several categories in fiscal year 2020 including: contact center WFO revenue, services revenue and indirect WFO sales.

Key Points: 
  • Verint moved into first place in several categories in fiscal year 2020 including: contact center WFO revenue, services revenue and indirect WFO sales.
  • Verint also moved into the market leadership position for sales of contact center recording solutions, which was estimated by DMG to be the second largest sector in the WFO suite market for the year.
  • *Source: DMG Consulting, Contact Center Workforce Optimization Market Share Report, May 2021.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Elevēo Announces New Program Identifying Exceptional Student Athletes As Brand Ambassadors

Retrieved on: 
Jeudi, juillet 8, 2021
Technology, Other Sports, Football, General Sports, Social media, Blogging, Consumer, Sports, University, Collegiate, Software, Education, Communications, Data management, Business software, Human resource management, Kendalls, Workforce optimization, Mathematical optimization

Elevo, a global workforce optimization software vendor, announces the creation of a new Elevo Ambassador Program, which identifies exceptional student-athletes based on their scholastic achievements, athletic performance & positive impact on their community.

Key Points: 
  • Elevo, a global workforce optimization software vendor, announces the creation of a new Elevo Ambassador Program, which identifies exceptional student-athletes based on their scholastic achievements, athletic performance & positive impact on their community.
  • As its first Elevo Ambassador Program honoree, Elevo has chosen Kendall Milton, running back for the University of Georgia Bulldogs.
  • We are ecstatic to work with a young man of Kendalls caliber and reputation, says Elevo CEO Brian Shore.
  • The Eleveo brand ambassador program allows college student influencers to partner with a global software organization to promote and market Eleveo workforce optimization software.

Golden Key Group Cuts Ribbon on Shared Services Center in Landover, MD

Retrieved on: 
Lundi, juin 21, 2021
Human resource management, Business software, Workforce optimization, Landover, Maryland

LANDOVER, Md., June 21, 2021 /PRNewswire/ --Golden Key Group (GKG), a professional services firm redefining workforce optimization, cut the ribbon on its new Shared Services Center in Landover, MD.

Key Points: 
  • LANDOVER, Md., June 21, 2021 /PRNewswire/ --Golden Key Group (GKG), a professional services firm redefining workforce optimization, cut the ribbon on its new Shared Services Center in Landover, MD.
  • The state-of-the-art facility was built to support GKG's award of the Personnel Action Request, Payroll, and Benefits (PP&B) Services contract by the Department of Commerce's Enterprise Services office.
  • "It is our passion at GKG to enable good government," said Gretchen McCracken, Chief Executive Officer (CEO) of GKG.
  • Since 2002, Golden Key Group has served more than 50 federal departments and agencies, providing customers the full range of "Hire-to-Retire" solutions and services.

LiveVox to Present at the Northland Capital Markets Customer Engagement SaaS Conference on Tuesday, June 15th

Retrieved on: 
Mercredi, juin 9, 2021
Professional services, Data management, Technology, Finance, Software, Networks, Economy, Business software, Business, Human resource management, Articles, Customer relationship management, Services marketing, Workforce optimization, Omnichannel, LiveVox, Crescent Acquisition Corp, Golden Gate Capital, LIVEVOX, CRESCENT ACQUISITION CORP, GOLDEN GATE CAPITAL

LiveVox Holdings, Inc. (LiveVox) a cloud-based provider of customer service and digital engagement tools, today announced that its CEO, Louis Summe, and its CFO, Gregg Clevenger, will present at the Northland Capital Markets Customer Engagement SaaS Conference on Tuesday, June 15, 2021 at 11:30 AM ET.

Key Points: 
  • LiveVox Holdings, Inc. (LiveVox) a cloud-based provider of customer service and digital engagement tools, today announced that its CEO, Louis Summe, and its CFO, Gregg Clevenger, will present at the Northland Capital Markets Customer Engagement SaaS Conference on Tuesday, June 15, 2021 at 11:30 AM ET.
  • If you would like to request a one-on-one meeting at the event, please contact your Northland Capital Markets representative.
  • By seamlessly integrating omnichannel communications, customer relationship management (CRM), and workforce optimization (WFO), LiveVox delivers exceptional agent and customer experiences, while helping to reduce compliance risk.
  • On January 14, 2021, LiveVox announced plans to merge with Crescent Acquisition Corp (Crescent) to become a publicly traded company.

Talkdesk Earns TrustRadius Awards for Workforce Optimization and VoIP

Retrieved on: 
Jeudi, mai 27, 2021
Marketing, Communications, VoIP, Technology, Software, Articles, Technology, Marketing, Human resource management, Business software, Workforce optimization, Voice over IP, Truphone, Customer experience, UST, Usability

TrustRadius has recognized Talkdesk, Inc. , the global customer experience leader for customer-obsessed companies, with 2021 Top Rated Awards for Call Center Workforce Optimization and Voice over Internet Protocol (VoIP).

Key Points: 
  • TrustRadius has recognized Talkdesk, Inc. , the global customer experience leader for customer-obsessed companies, with 2021 Top Rated Awards for Call Center Workforce Optimization and Voice over Internet Protocol (VoIP).
  • In January, TrustRadius awarded Talkdesk its 2021 Best Customer Support Awards, 2021 Best Feature Set Award and 2021 Best Usability Award .
  • TrustRadius also recognized Talkdesk in March with 2021 Top Rated awards for Contact Center Software and Call Recording .
  • TrustRadius' reviewers are giving the Talkdesk call center workforce optimization and VoIP solutions high marks across the board, as we assist them in achieving their customer experience goals.

LiveVox Introduces LiveVox Bot to Seamlessly Connect Customer Journeys

Retrieved on: 
Mercredi, mai 26, 2021
Data management, Technology, Other Technology, Software, Networks, Internet, Marketing, Services marketing, Business, Economy, E-commerce, Omnichannel, Customer relationship management, Customer experience, Workforce optimization, Chatbot

LiveVox , Inc. (LiveVox), a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its messaging channels and Unified CRM.

Key Points: 
  • LiveVox , Inc. (LiveVox), a leading cloud-based provider of customer service and digital engagement tools, has launched the LiveVox Bot, an intelligent virtual assistant pre-built into its messaging channels and Unified CRM.
  • Key Features of the LiveVox Bot include:
    Virtual Assistant capabilities leveraging LiveVoxs rich customer profile and digital messaging workflows to offer personalized and targeted conversations throughout the customer journey.
  • "The LiveVox Bot is another example of the exciting innovations and developments being implemented into our already extensive offering for the contact center," said LiveVox CEO Louis Summe.
  • By seamlessly integrating omnichannel communications, customer relationship management (CRM), and workforce optimization (WFO), LiveVox delivers exceptional agent and customer experiences, while helping to reduce compliance risk.

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.

Retrieved on: 
Mardi, mai 25, 2021
Business software, Human resource management, Workforce optimization, WFO

SAN ANTONIO, May 25, 2021 /PRNewswire/-- Dura Software , specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry leader in developing workforce optimization (WFO) solutions designed for contact centers.

Key Points: 
  • SAN ANTONIO, May 25, 2021 /PRNewswire/-- Dura Software , specialists in acquiring and operating hyperniche software products, announced the acquisition of DVSAnalytics, Inc., an industry leader in developing workforce optimization (WFO) solutions designed for contact centers.
  • The acquisition moves Dura Software into the contact center space of the telecommunications industry, heightened by the work-from-homemovement of the past year.
  • We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform," says Paul Salisbury, CEO of Dura Software.
  • Dura Software operates out of downtown San Antonio and currently owns 6Connex, Moki, NordicIT, Lane Technology Solutions and Vertex Systems.