Workforce optimization

hc1 Seeking Early Adopters for Workforce Optimization™

Retrieved on: 
Jeudi, avril 20, 2023
Forecasting, Workload, Organization, Workforce, Workforce optimization, Nursing

INDIANAPOLIS, April 20, 2023 /PRNewswire/ -- Clinical laboratory professionals are being asked to do more with less as  73 percent of labs are currently understaffed.  hc1, the leader in identifying real-time insights and risk signals in complex laboratory data, is seeking to ease that burden with the development of its hc1 Workforce OptimizationTM solution for labs that connects timekeeping data with testing data to optimize staffing based on volume by department.

Key Points: 
  • hc1 , the leader in identifying real-time insights and risk signals in complex laboratory data, is seeking to ease that burden with the development of its hc1 Workforce OptimizationTM solution for labs that connects timekeeping data with testing data to optimize staffing based on volume by department.
  • Lab leaders can request a demonstration as part of a limited early-adoption opportunity prior to the general availability launch in fall of 2023.
  • While medical and information technologies in the lab sector have traditionally been fractured, early adopters will quickly realize the benefits of how the converged data sets can help increase retention of staff and improve patient outcomes.
  • hc1 Workforce OptimizationTM will:
    Offer staffing recommendations based on detailed analysis of staffing levels, lab volume, capacity and more
    "We know the tighter margins in healthcare due to labor shortages have created an urgent need to optimize staffing and expenses," said Scott Hudson, senior director of sales and operations management,  hc1.

ThinkAndor® AI Virtual Capabilities Expands to Include Virtual Sitting at Orlando Health

Retrieved on: 
Lundi, avril 17, 2023
OpenAI, Design, Orlando Health, Falls, HIMSS, Assistant, DNP, Nurses station, Hospital, Patient, Investment, Workforce optimization, Workforce, Health, Telemetry, Safety, Software, Nursing

ORLANDO, Fla., April 17, 2023 /PRNewswire/ -- Andor Health , the company that provides world-renowned healthcare organizations a better way to connect and collaborate , extends Orlando Health's virtual care capabilities by expanding virtual inpatient experiences to include virtual nursing and virtual sitting.

Key Points: 
  • ORLANDO, Fla., April 17, 2023 /PRNewswire/ -- Andor Health , the company that provides world-renowned healthcare organizations a better way to connect and collaborate , extends Orlando Health's virtual care capabilities by expanding virtual inpatient experiences to include virtual nursing and virtual sitting.
  • ThinkAndor® , Andor Health's virtual care and collaboration platform powered by Open AI and Chat GPT, currently supports at scale Orlando Health's digital front door, virtual visits, virtual care collaboration, and virtual community collaboration capabilities for 2 million patients and over 1,500 providers across the enterprise.
  • ThinkAndor® is now expanding the health system's capabilities at scale to support virtual sitting.
  • ThinkAndor® Virtual Rounding reimagines the way patients are managed and monitored by leveraging AI coupled with highly skilled resources to enable virtual sitting, virtual nursing, virtual remote consultations, telestroke, and teleICU at significantly reduced cost structures to health systems and optimized interventions.

TCN to Kick Off 2023 Webinar Series Aimed at Improving Contact Center Operations

Retrieved on: 
Mercredi, avril 5, 2023
Cloud, Software as a service, COVID-19, ARM, TCN, Microsoft, Workforce optimization, Workforce, Engineering, WFE, WFM, United Nations Credentials Committee, WFO, Workforce management, Video game, Tutoring, Management, Nursing

ST. GEORGE, Utah, April 5, 2023 /PRNewswire-PRWeb/ -- Cloud-based call center technology provider, TCN, will host the first webinar of the 2023 series focused on Workforce Engagement, the latest enhancement to its advanced call center software platform.

Key Points: 
  • Cloud-based call center technology provider, TCN, will host the first webinar of the 2023 series focused on Workforce Engagement, the latest enhancement to its advanced call center software platform
    ST. GEORGE, Utah, April 5, 2023 /PRNewswire-PRWeb/ -- Cloud-based call center technology provider, TCN, will host the first webinar of the 2023 series focused on Workforce Engagement, the latest enhancement to its advanced call center software platform.
  • TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, will host a free webinar on Wednesday, April 12, 2023.
  • The informational session will dive into everything contact centers need to know about the Workforce Engagement (WFE) solution, the latest enhancement to its advanced call center software platform, TCN Operator.
  • During the webinar, TCN product experts will walk through real-time demonstrations and provide an overview of the individual features within WFE – Workforce Management (WFM) and Workforce Optimization (WFO).

ServiceNow Launches Major Platform Expansion with the Utah Release

Retrieved on: 
Mercredi, mars 22, 2023
Internet, Data Management, Apps, Applications, Technology, Software, Intelligence, IDC, FSM, Safety, Flinders University, Patient, Risk, Customer service, HR, Transport, Environment, Ryder, NYSE, World cinema, Automation, Face, Vaccination, Culture, Process optimization, Android, IOS, Organization, IT service management, Builder, NASCAR, Growth, CIO, Juniper Networks, ROI, Caregiver, DevOps, RPA, Health, Business process automation, Multimedia, IDS, Field service management, Workforce, NOW Platform DA and PAS, Partnership, Workplace, Samsung, COVID, Digital technology, Workforce optimization, NVIDIA, Mining, CSM, AI, Managed services, ITSM, Mobile phone, Online shopping, Cryptocurrency, Sales, Management, Risk management, G2000, ServiceNow

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release .

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release .
  • The Utah release includes a more streamlined user experience so process owners can easily build, personalize, and monitor document processing.
  • We’re excited to see ServiceNow continue to enhance the Now Platform with innovations in Utah.
  • As we move into a new era of work, the health and wellness of our employees remains a top concern, so we’re thrilled that ServiceNow is releasing new health and safety features in the Utah release so we can continue to protect our employees.”
    The Now Platform Utah release is generally available today.

TCN Operator Wins 2023 TMCnet CUSTOMER Product of the Year Award, Presented by CUSTOMER Magazine

Retrieved on: 
Mardi, mars 21, 2023
Automotive Executive of the Year Award, ST, TCN, Microsoft, TMC, Workforce optimization, CRM, WFM, WFO, Workforce management, Retail, Sales

ST. GEORGE, Utah, March 21, 2023 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced its TCN Operator platform has been named a winner of the 2023 CUSTOMER Product of the Year Award by CUSTOMER Magazine, the premier publication of TMC, a global, integrated media company. This is the third consecutive year TCN Operator has been named a winner in this program, reinforcing the platform's consistent evolution and further elevating TCN's leadership in the contact center industry.

Key Points: 
  • TCN Operator is TCN's next-generation cloud-based platform that provides multiple advanced call center tools for driving operational efficiency and productivity.
  • "TCN Operator has proven deserving of this elite status and I look forward to continued innovation from TCN in 2024 and beyond."
  • The 2023 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries.
  • To learn more about TCN Operator, visit: https://www.tcn.com/call-center-solutions/operator/
    To learn more about TCN Operator's Workforce Engagement suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/

TCN To Showcase New Workforce Engagement Suite for its Contact Center Platform at 2023 ACA International Spring IGNITE Conference

Retrieved on: 
Mercredi, mars 15, 2023
Workforce management, WFO, Conference, Workforce optimization, TCN, ACA, WFM, Microsoft

ST. GEORGE, Utah, March 15, 2023 /PRNewswire-PRWeb/ -- WHAT ACA International Spring IGNITE Conference brings together credit and collection professionals from across the country to converse and collaborate on the latest trends and what lies ahead in 2023 in the collections industry.

Key Points: 
  • TCN will offer live in-person demonstrations of its latest platform enhancement, the Workforce Engagement suite, for the first time since its initial launch
    ACA International Spring IGNITE Conference brings together credit and collection professionals from across the country to converse and collaborate on the latest trends and what lies ahead in 2023 in the collections industry.
  • TCN , a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, will host a booth at the ACA IGNITE 2023.
  • Throughout the three-day event, TCN will offer live, in-person demonstrations of its Workforce Engagement suite, the latest enhancement to TCN's advanced call center software platform, TCN Operator .
  • Workforce Engagement combines the power of Workforce Management (WFM) and Workforce Optimization (WFO) to optimize call center operations by increasing compliance, productivity and revenue while enhancing customer experience.

TCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform, TCN Operator

Retrieved on: 
Mercredi, janvier 18, 2023
Workforce optimization, Overalls, Workforce, Element, Insurance, Microsoft, Professional, WFM, Conference, WFO, Data analysis, Workforce management, Customer experience, TCN, Retail, Professional services

ST. GEORGE, Utah, Jan. 18, 2023 /PRNewswire-PRWeb/ -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today launched a new Workforce Engagement suite, fully integrated within its next-generation contact center platform, TCN Operator. By amalgamating the elements of Workforce Management (WFM) and Workforce Optimization (WFO), the new suite aims to optimize call center operations by reducing non-productive agent hours and enhancing customer experience, regardless of the communication channel.

Key Points: 
  • "The seamless integration of Workforce Engagement into TCN Operator allows the platform to function at new levels of productivity."
  • The Workforce Engagement suite is a consolidation of WFM and WFO tools with a goal of optimizing contact center operations by increasing compliance, productivity and revenue while enhancing customer experience.
  • The new Workforce Engagement suite will be featured in a dedicated session during TCN's second annual C3 Virtual User Conference on January 19, 2023.
  • To learn more about TCN Operator's Workforce Engagement suite, visit: https://www.tcn.com/call-center-solutions/workforce-engagement/

Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center

Retrieved on: 
Mercredi, novembre 9, 2022
Data Management, Audio, Video, Mobile, Wireless, Technology, Software, Forecasting, Human, Analytics, ISV, Organization, SLA, Workforce optimization, City centre, Efficiency, Solution, Compliance, Quality management, WFO, Software, WFM, Industry, QM, Workforce management, Online shopping, Management, Zoom, Ecosystem

Eleveo has joined Zooms ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the companys omnichannel cloud contact center platform.

Key Points: 
  • Eleveo has joined Zooms ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the companys omnichannel cloud contact center platform.
  • As an ISV, Eleveo contact center optimization and compliance tools will be available through the Zoom App Marketplace.
  • Eleveos Workforce Management tool uses historical, queue and agent performance data from Zoom Contact Center for forecasting, scheduling and adherence tasks.
  • Zoom Contact Center, along with the Eleveo offering, is an ideal solution for organizations looking for a comprehensive contact center solution thats easy to access, manage, use and scale.

We Are in the Midst of a "Great Breakup": Women Leaders Are Demanding More and Leaving Their Companies in Unprecedented Numbers to Get It

Retrieved on: 
Mardi, octobre 18, 2022
SAN, Color, McKinsey & Company, Risk, Disability, Woman, Organization, Parent, Bias, Lean In, Research, Man, Workforce, Multimedia, Investment, Workload, IRS, Partnership, DEI, Goal, Company, Workforce optimization, Behavior, Workplace, Work, Morale, Sheryl Sandberg, Human, View, Leadership, Management, Sex industry, Health insurance

SAN FRANCISCO, Oct. 18, 2022 /PRNewswire/ -- Today, LeanIn.Org and McKinsey & Company released the eighth annual Women in the Workplace report, the largest study on the state of women in corporate America. This year's findings show that women leaders are switching jobs at the highest rate in years, and at a much higher rate than men in leadership. Companies that don't take action in response to this trend are at risk of losing hard-won progress toward gender equality—and they may also struggle to attract and retain the next generation of women leaders.

Key Points: 
  • Women leaders are leaving their companies at the highest rate we've ever seen.
  • Now, senior women, who are disproportionately doing the hard work that employees want around people management and DEI, are leaving for better opportunities elsewhere.
  • And women, particularly women of color, still face biases at work that make it much harder to advance.
  • For example, women leaders are twice as likely as men at their level to be mistaken for someone more junior.

Cloud-Based Contact Center Market worth $54.6 billion by 2027 - Exclusive Report by MarketsandMarkets™

Retrieved on: 
Mercredi, juin 29, 2022
Cloud, Knowledge, Efficiency, Solution, Research, GEM, Intelligence, Automatic call distributor, Risk, Region, Public sector, SME, Traction, CAGR, Software, Organization, Workforce optimization, BFSI, Component, Government, Risk management, Marketing, Industry

Service providers offer consulting services to help clients understand which cloud-based contact center solution suits their business needs.

Key Points: 
  • Service providers offer consulting services to help clients understand which cloud-based contact center solution suits their business needs.
  • Service providers ensure the proper implementation of contact center software to provide enhanced customer experience to strengthen and sustain their relationship with customers.
  • Furthermore, the services facilitate organizations to optimize global operations related to the contact center.
  • The Cloud-Based Contact Center Market for SMEs is expected to expand traction as it provides flexibility and scalability, along with reduced costs.