CCW

ibex Sponsors CCW Customer Contact Week 2024

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星期四, 五月 30, 2024
Ibex, Pinnacle, BPO, CMO, CX, CCW, Organization, Risk, Sales

LAS VEGAS, May 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Customer Contact Week 2024 in Las Vegas, June 3-6.

Key Points: 
  • LAS VEGAS, May 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Customer Contact Week 2024 in Las Vegas, June 3-6.
  • CCW is the pinnacle event for contact center and customer experience (CX) leaders, where innovators across various industries and functions converge to sculpt world-class customer journeys.
  • Honorees excel in enabling seamless customer engagement, creating extraordinary customer experiences, and optimizing the customer journey.
  • ibex CX experts will be on site to share best practices and showcase the latest technologies to improve customer interactions, contact center performance, and client outcomes, all while reducing operating costs.

iQor to Speak at Customer Contact Week Las Vegas 2024

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星期四, 五月 30, 2024
Data Management, Apps, Applications, Technology, Other Technology, Software, Networks, Partnership, CCW, Ecosystem, Digital, BPO, Digital technology, Spire, Success, IQor, CX, PDT

Leaders from iQor will speak at a workshop and a session at Customer Contact Week (CCW) Las Vegas 2024.

Key Points: 
  • Leaders from iQor will speak at a workshop and a session at Customer Contact Week (CCW) Las Vegas 2024.
  • CCW Las Vegas is the annual gathering of customer contact leaders that focuses on the tools, technology, and techniques that transform customer contact strategies and drive success.
  • To book time with an iQor CX leader, visit the iQor CCW Las Vegas 2024 event page .
  • To learn more about CCW Las Vegas 2024, visit the official event website .

Avaya Announces Its Upcoming Presence at Customer Contact Week (CCW) 2024 in Las Vegas

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星期二, 五月 28, 2024
Hardware, Semiconductor, Security, Data Management, Consumer Electronics, Technology, Audio, Video, Artificial Intelligence, Other Technology, Telecommunications, Software, Networks, VoIP, Internet, Mobile, Wireless, Well, Microsoft, Automation, Organization, CCW, Caesars Forum, Social media, Travel, EX, Supervisor, AI, Pavilion, Human, CPO, CX, PDT, Sales

Avaya , the leader in enterprise CX, today announced its continued investment in wider industry conversations with its upcoming presence at this year’s Customer Contact Week 2024, part of the world’s largest customer contact event series, Customer Contact Week Executive Exchange™ .

Key Points: 
  • Avaya , the leader in enterprise CX, today announced its continued investment in wider industry conversations with its upcoming presence at this year’s Customer Contact Week 2024, part of the world’s largest customer contact event series, Customer Contact Week Executive Exchange™ .
  • The conference is scheduled from June 3-6 at Caesars Forum in Las Vegas, Nevada.
  • “Avaya aims to integrate customer experience (CX) and employee experience (EX) within a dynamic ecosystem engineered to easily scale as an organization grows.
  • Contact us to see how Avaya can help you put experience at the center of your business.

ibex Launches 3rd Annual CX Leadership Awards

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星期三, 五月 15, 2024
BPO, CMO, CX, CCW, Organization

WASHINGTON, May 15, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its third annual CX Leadership Awards , which honor the top customer experience (CX) innovators, leaders and contributors around the world.

Key Points: 
  • WASHINGTON, May 15, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its third annual CX Leadership Awards , which honor the top customer experience (CX) innovators, leaders and contributors around the world.
  • This year’s recipients, selected from a prestigious roster of renowned CX leaders and innovators across the industry, will be recognized at the ibex CX Leaders Dinner on June 5 during Customer Contact Week (CCW) in Las Vegas.
  • “ibex has a long history of CX innovation and deep experience partnering with some of the world’s most iconic brands to deliver next-gen, personalized, and differentiated customer experiences,” said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex.
  • “Through these awards, we recognize and celebrate the visionaries across our fast-evolving industry who are leveraging the latest digital and AI-powered solutions to redefine CX to enhance client and brand interactions, drive customer loyalty and business success, all while reducing the overall cost to serve.”
    The ibex CX Leadership Awards shine a light on the individuals and organizations demonstrating industry leadership, technological innovation, and the ability to rapidly respond to evolving market forces.

Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards

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星期二, 五月 14, 2024
Workplace, Automation, CCW, Machine learning, Perseverance, AI, Natural language processing, Generative, Somatosensory system, Female, Sales

OMAHA, Neb., May 14, 2024 (GLOBE NEWSWIRE) -- Mosaicx , a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards .

Key Points: 
  • OMAHA, Neb., May 14, 2024 (GLOBE NEWSWIRE) -- Mosaicx , a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards .
  • Winners will be announced at a gala during Customer Contact Week (CCW) in Las Vegas on June 3 – 6, 2024.
  • In addition to participating in CCW Las Vegas, Mosaicx executives will lend their expertise to AI discussions at CCW CXO Exchange in St. Louis, Mo., from May 15 – 17.
  • Mosaicx Engage, part of the comprehensive Mosaicx360 solution suite, enhances inbound-outbound, voice-and-text communications for customers and employees.

Medallia Named Best Cloud-Based CX Solution of the Year Finalist at 2024 CCW Excellence Awards

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星期四, 五月 23, 2024
Software, Technology, Artificial Intelligence, Cloud, Friction, CCW, Investment, Product management, Perseverance, Ecosystem, AI, Speech, Diving, Creativity, Sales

Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named as a finalist in the Best Cloud-Based CX Solution of the Year category at the CCW Excellence Awards .

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, today announced that it has been named as a finalist in the Best Cloud-Based CX Solution of the Year category at the CCW Excellence Awards .
  • “We are excited to be named a finalist in this year’s CCW Excellence Awards for the Best Cloud-Based CX Solution of the Year,” said Joanna Moser, VP of Product Management at Medallia.
  • "The 2024 Awards program highlights narratives of resilience, perseverance, and unwavering operational continuity within the profession.
  • Medallia brings their thought leadership and expertise to CCW, offering two interactive sessions designed to elevate customer-facing teams.

Cognigy Unveils Advanced AI Agents for Sales and Marketing at Customer Contact Week Las Vegas

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星期二, 五月 21, 2024
Apps, Applications, Technology, Content Marketing, Marketing, Communications, Software, Digital Marketing, Data Management, Search Engine Marketing, Artificial Intelligence, Telecommunications, Automation, CCW, Human, Conversation, Workforce, Caesars Forum, Travel, AI, Product marketing, Generative, CX, History, PDT, Sales

Cognigy , a global leader in AI-powered customer service solutions, today announced the launch of its AI Agents for Sales and Marketing interactions.

Key Points: 
  • Cognigy , a global leader in AI-powered customer service solutions, today announced the launch of its AI Agents for Sales and Marketing interactions.
  • Cognigy will debut this innovation at Customer Contact Week (CCW) Las Vegas from June 3-6 at Caesars Forum.
  • Cognigy’s AI Agents are engineered to revolutionize customer engagement through proactive personalization and intelligent interaction that not only anticipate customer needs but also drive significant sales growth.
  • As part of a Sales and Marketing workforce, Cognigy AI Agents can automate:
    Renewals and Upselling: Automatically contact customers before their contracts expire, handling both renewals and opportunities for additional services.

Hytera Wins ICCAs Award 2024 with MCS Solution

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星期四, 五月 16, 2024
Security, Technology, Audio, Video, Telecommunications, Mobile, Wireless, 5G, Networks, 3GPP, Communication, Baowu, Automation, CCW, Brocade, Radio, Workforce, Hytera, TETRA, Safety, MCS, Georg Wilhelm Friedrich Hegel, Exhibition, LTE, Multimedia, DMR, PDT, Mobile phone

The 2024 International Critical Communications Awards (ICCAs) ceremony was held on 14th May at the Intercontinental Festival City in Dubai.

Key Points: 
  • The 2024 International Critical Communications Awards (ICCAs) ceremony was held on 14th May at the Intercontinental Festival City in Dubai.
  • View the full release here: https://www.businesswire.com/news/home/20240515410579/en/
    ICCAs 2024 Award displayed at CCW exhibition (Photo: Business Wire)
    The award recognizes Hytera Interconnected MCS and TETRA Systems, deployed by Baoshan Iron & Steel Co., Ltd. (Baosteel).
  • The Hytera MCS system improved Baosteel communication and production efficiency by ensuring seamless communication and collaboration among the workforce.
  • Dylan Liu, Hytera Marketing Director, stated, "Being awarded with ICCAs 2024 underscores our commitment to technological innovation.

Five9 Executives to Speak at CCW Las Vegas 2024

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星期三, 五月 8, 2024
Apps, Applications, Technology, Mobile, Wireless, Security, Software, Networks, Internet, Data Management, Artificial Intelligence, Intelligence, CMO, CX, Marketing intelligence, News, AI, Marketing, Workplace, Stronger Together, CCW, Synthetic media, Generative, Community, Organization, Gartner, Management

Five9, (NASDAQ: FIVN), provider of the leading Intelligent CX platform, today announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry.

Key Points: 
  • Five9, (NASDAQ: FIVN), provider of the leading Intelligent CX platform, today announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry.
  • Meet Five9 Leaders and Experts: Sit down with Five9 leaders and learn more about how AI-power solutions can drive your business outcomes.
  • "We're excited to have Five9 onboard as a sponsor for CCW Las Vegas 2024.
  • For more information on CCW Las Vegas or to register, visit: https://www.customercontactweek.com/ .

How To Build The Social Innovation Sector, Leveraging Our Collective Voice By JEROO BILLIMORIA

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星期一, 四月 29, 2024
Blog, Language, Ecosystem, Social innovation, Air conditioning, Thought, Funder, Heat, Electricity, Human, CCW, Jeffrey Skoll, HERE, Sustainable Development Goals, Sköll, Catalysis, Movement, Skoll Foundation

It is a true showcase of how people can unite to bring about the change they wish to see.

Key Points: 
  • It is a true showcase of how people can unite to bring about the change they wish to see.
  • This year's CCW has a special focus on " Building the Social Innovation Sector ", which I believe is a critical step in advancing our journey of change.
  • So, if you share this passion for defining our collective voice, I invite you to email me here .
  • Thank you for being a part of this journey and for your unwavering support in leveraging our collective power to create positive change.