CBC News: Country Canada

Canadian Financial Institutions Have Ample Opportunity to Meet the Needs of the Modern, Digital Consumer

Retrieved on: 
Monday, August 7, 2023
BMO, RBC, Pressure, Use, TD, Desjardins, National bank, Finance, Canadian Imperial Bank of Commerce, Customer service, Investment, Commerce, SAN, Imperial Bank, CIBC, Digital, Javelin, National Bank of Canada, Scotiabank, CBC News: Country Canada, Online shopping

SAN FRANCISCO, Aug. 07, 2023 (GLOBE NEWSWIRE) -- Javelin Strategy & Research today released its 2023 Canadian Digital Banking Scorecard .

Key Points: 
  • SAN FRANCISCO, Aug. 07, 2023 (GLOBE NEWSWIRE) -- Javelin Strategy & Research today released its 2023 Canadian Digital Banking Scorecard .
  • The third edition of the scorecard underscores the opportunities for each of the seven largest retail financial institutions in Canada to differentiate and build digital experiences that can attract, satisfy, and retain consumers.
  • The need to differentiate is growing increasingly important as traditional financial institutions continue to compete with neobanks and financial apps eager for young, new-to banking Canadians and new-to-Canada immigrants.
  • Javelin assessed the online and mobile banking channels of the seven largest Canadian financial institutions: BMO, CIBC, Desjardins, National Bank of Canada, RBC, Scotiabank, and TD.