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Limited Vendor Support, Lack of Best Practices Hamper ROI Measurement for RCM Automation

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Tuesday, November 15, 2022
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SOUTH SAN FRANCISCO, Calif., Nov. 15, 2022 /PRNewswire/ -- AKASA™, the leading developer of AI for healthcare operations, released a new survey highlighting inconsistency across healthcare providers when it comes to who is responsible for ROI measurement on automation in the revenue cycle and for how often ROI is measured.  The findings highlight limited involvement from vendors and a lack of industry best practices on ROI measurement for RCM automation.

Key Points: 
  • The findings highlight limited involvement from vendors and a lack of industry best practices on ROI measurement for RCM automation.
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    Healthcare financial leaders were also asked about how often ROI on RCM automation is measured: "How often is ROI calculated on RCM automation?"
  • "One key finding that stood out to me is how little vendors seem to be involved in ROI measurement for revenue cycle automation," said Amy Raymond, VP of revenue cycle operation at AKASA.
  • "This survey really highlights that healthcare financial leaders are struggling with who or where to turn on ROI measurement," said Raymond.