Customer Relationship Management Market - Global Industry Analysis, Trends, Market Size, and Forecasts to 2026 - ResearchAndMarkets.com

The "Customer Relationship Management Market: Global Industry Analysis, Trends, Market Size, and Forecasts up to 2026" report has been added to ResearchAndMarkets.com's offering.

The report predicts the global customer relationship management market to grow with a CAGR of 37% over the forecast period from 2020-2026

The report on the global customer relationship management market provides qualitative and quantitative analysis for the period from 2018 to 2026. . The study on customer relationship management market covers the analysis of the leading geographies such as North America, Europe, Asia-Pacific, and RoW for the period of 2018 to 2026.

The report on customer relationship management market is a comprehensive study and presentation of drivers, restraints, opportunities, demand factors, market size, forecasts, and trends in the global customer relationship management market over the period of 2018 to 2026. Moreover, the report is a collective presentation of primary and secondary research findings.

Porter's five forces model in the report provides insights into the competitive rivalry, supplier and buyer positions in the market and opportunities for the new entrants in the global customer relationship management market over the period of 2018 to 2026. Further, Growth Matrix gave in the report brings an insight into the investment areas that existing or new market players can consider.

Company Profiles

• SAP
• Oracle
• Salesforce.com
• Amdocs
• IBM
• Microsoft Corporation
• Adobe Systems Inc.
• Netsuite Inc.
• SugarCRM
• Zoho Corporation Pvt. Ltd

Key Topics Covered:

1. Preface

1.1. Report Description

1.2. Research Methods

1.3. Research Approaches

2. Executive Summary

2.1. Customer Relationship Management Market Highlights

2.2. Customer Relationship Management Market Projection

2.3. Customer Relationship Management Market Regional Highlights

3. Global Customer Relationship Management Market Overview

3.1. Introduction

3.2. Market Dynamics

3.2.1. Drivers

3.2.2. Restraints

3.2.3. Opportunities

3.3. Analysis of COVID-19 impact on the Customer Relationship Management Market

3.4. Porter's Five Forces Analysis

3.5. Growth Matrix Analysis

3.5.1. Growth Matrix Analysis by Solution

3.5.2. Growth Matrix Analysis by Deployment

3.5.3. Growth Matrix Analysis by Enterprise Size

3.5.4. Growth Matrix Analysis by End Use

3.5.5. Growth Matrix Analysis by Region

3.6. Value Chain Analysis of Customer Relationship Management Market

4. Customer Relationship Management Market Macro Indicator Analysis

5. Global Customer Relationship Management Market by Solution

5.1. Customer Service

5.2. Customer Experience Management

5.3. CRM Analytics

5.4. Marketing Automation

5.5. Salesforce Automation

5.6. Social Media Monitoring

5.7. Others

6. Global Customer Relationship Management Market by Deployment

6.1. On-premise

6.2. Cloud

7. Global Customer Relationship Management Market by Enterprise Size

7.1. Large Enterprises

7.2. Small & Medium Enterprise

8. Global Customer Relationship Management Market by End Use

8.1. BFSI

8.2. Retail

8.3. Healthcare

8.4. IT & Telecom

8.5. Discrete Manufacturing

8.6. Government & Education

8.7. Others

9. Global Customer Relationship Management Market by Region 2020-2026

9.1. North America

9.1.1. North America Customer Relationship Management Market by Solution

9.1.2. North America Customer Relationship Management Market by Deployment

9.1.3. North America Customer Relationship Management Market by Enterprise Size

9.1.4. North America Customer Relationship Management Market by End Use

9.1.5. North America Customer Relationship Management Market by Country

9.2. Europe

9.3. Asia-Pacific

9.4. RoW

10. Company Profiles and Competitive Landscape

10.1. Competitive Landscape in the Global Customer Relationship Management Market

10.2. Companies Profiled

10.2.1. SAP

10.2.2. Oracle

10.2.3. Salesforce.com

10.2.4. Amdocs

10.2.5. IBM

10.2.6. Microsoft Corporation

10.2.7. Adobe Systems Inc.

10.2.8. Netsuite Inc.

10.2.9. SugarCRM

10.2.10. Zoho Corporation Pvt. Ltd

For more information about this report visit https://www.researchandmarkets.com/r/n14laq

View source version on businesswire.com: https://www.businesswire.com/news/home/20210322005375/en/