CSM

ServiceNow Enhances Creator Workflows to Scale Digital Transformation Across the Enterprise

Retrieved on: 
화요일, 5월 7, 2024
Internet, Data Management, Technology, Artificial Intelligence, Software, Knowledge, ITSM, Part, ROI, ProAssurance, Automation, Process mining, Commercial software, AI, Service catalog, Empowerment, API, Life, HRSD, RPA, Engineering, NASCAR, Assist, Environment, CSM, Pressure, Multimedia, IDC, Sales

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced a new no-code development studio and new automation capabilities to accelerate and scale digital transformation across the enterprise.

Key Points: 
  • Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced a new no-code development studio and new automation capabilities to accelerate and scale digital transformation across the enterprise.
  • New Creator Studio – available with ServiceNow App Engine – extends existing low-code leadership with an intuitive, no-code experience that empowers every employee to build applications.
  • These new solutions and tools further complement ServiceNow’s growing Now Assist for Creator generative AI capabilities.
  • Creator Studio complements existing ServiceNow development capabilities like App Engine Studio by providing a new entry point for application creation.

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

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화요일, 5월 7, 2024
Internet, Data Management, Technology, Artificial Intelligence, Software, Knowledge, Cloud, Unify, ServiceNow, Investment, Improper integral, AI, Siemens Healthineers, Security (finance), Partnership, Enablement, Automation, SVP, CSM, Patient, Workforce, Multimedia, Organization, Sales

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys ®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences.

Key Points: 
  • Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys ®, a global leader in AI-powered experience orchestration, announced a strategic partnership to elevate customer and employee experiences.
  • The two companies plan to integrate the Genesys Cloud™ platform with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for organizations worldwide called Unified Experience from Genesys and ServiceNow.
  • Together with Genesys, ServiceNow is defining a new era of customer service.”
    “Earning customer loyalty requires organizations to scale personalized, end-to-end experiences.
  • “As a customer of both ServiceNow and Genesys, we’re excited about the future of this partnership.

Cprime Enhances Technology-Driven Business Solutions Capabilities with INRY Acquisition

Retrieved on: 
화요일, 5월 7, 2024
ServiceNow, ROI, HR, Private equity, CSM, Acquisition, Organization, Growth

CARY, N.C., May 7, 2024 /PRNewswire-PRWeb/ -- Cprime, a trusted global consulting partner, backed by Private Equity at Goldman Sachs Alternatives and Everstone Capital, that empowers organizations to embrace change as a catalyst for strategic growth, today announced it has entered into a definitive agreement for the acquisition of INRY, a ServiceNow Elite Partner renowned for its innovative solutions in HR workflow optimization and customer service management (CSM).

Key Points: 
  • The acquisition of INRY aligns with Cprime's strategic vision to provide comprehensive, cutting-edge intelligent orchestration solutions to its extensive client base.
  • "The addition of INRY to our organization marks a significant milestone in our journey to empower enterprises with transformative technology solutions," said Srinivasan Veeraraghavachary, President of Cprime.
  • "With this acquisition, Cprime gains INRY's wealth of experience and proven methodology for delivering transformative solutions on the ServiceNow platform.
  • "We are thrilled to see this strategic acquisition by Cprime and look forward to our continued collaboration, driving innovation and delivering tremendous business value."

Urge to Simplify Draws More European Firms to ServiceNow

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금요일, 5월 3, 2024
Networks, Data Analytics, Professional Services, Technology, Artificial Intelligence, ITSM, ServiceNow, KPMG, Infosys, Process mining, TCS, HR, HCLTech, Wipro, LTIMindtree, Research, NTT, ISG, Consultant, Assist, Automation, Natural language, Fujitsu, CSM, Research report, Customer, Human voice, Generative, Predictive analytics, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.

Key Points: 
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.
  • “The proliferation of ServiceNow modules has been a boon to European enterprises as well as to providers,” said Dr. Matthias Paletta, director, technology modernization, for ISG EMEA.
  • European companies are meticulously evaluating the returns on their ServiceNow investments and exploring avenues to augment efficiency and curtail superfluous expenses, ISG says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

Clyfford Still Museum Explores the Artist's Community in a New Guest-Curated Exhibition, Dialogue and Defiance

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목요일, 5월 2, 2024
Exhibition, CO, Buntport Theater, Betty Parsons, Clyfford Still, CSM, Painting, Walking, Abstract expressionism, Vacuum

The exhibition considers the nuanced ways Clyfford Still was part of an artists' community in the late 1940s and early 1950s, despite his protestations.

Key Points: 
  • The exhibition considers the nuanced ways Clyfford Still was part of an artists' community in the late 1940s and early 1950s, despite his protestations.
  • The fiercely independent Still disdained the commercialized art world and did not think highly of artists who participated.
  • The following year, however, he surprised many by joining the 15 Americans group show at the Museum of Modern Art, curated by Dorothy Miller.
  • Dialogue and Defiance follows a chronological display of Still's works in the Museum's first four galleries and will run until January 12, 2025.

ChurnZero announces CSM Appreciation Week 2024

Retrieved on: 
화요일, 4월 30, 2024
CS, Morale, Happiness, Research, Software as a service, CSM, Swag, Job satisfaction, Multimedia, Tutoring

WASHINGTON, April 30, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has announced CSM Appreciation Week 2024. Taking place May 6 to May 10, 2024, the third annual celebration of customer success managers (CSMs) introduces new ways to acknowledge CSMs' dedication, valuable resources to build new skills, and opportunities to win swag.

Key Points: 
  • WASHINGTON, April 30, 2024 /PRNewswire/ -- ChurnZero , the platform and partner for customer success, has announced CSM Appreciation Week 2024 .
  • We wish every CSM a happy CSM Appreciation Week, and the recognition they deserve."
  • What's on the agenda for CSM Appreciation Week 2024?
  • New ways to appreciate: The CSM Appreciation Week Kudoboard is a public platform for acknowledging CSMs and their work.

Proximus Revamps Customer Service Operations Platform in Collaboration with Infosys

Retrieved on: 
수요일, 4월 17, 2024
ServiceNow, Entertainment, INFY, Communication, Digital, CSM, Cryptocurrency

BENGALURU, India, April 17, 2024 /PRNewswire/ --  Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a successful collaboration with Proximus, Belgium's leading digital services and communications solutions provider, on the ServiceNow platform. Infosys helped Proximus to standardize its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.

Key Points: 
  • Infosys helped Proximus to standardize its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.
  • As part of the engagement, Infosys has overhauled Proximus' CSM operations with Infosys Cobalt , a set of services, solutions, and platforms for enterprises to accelerate their cloud journey.
  • Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, said, "Our collaboration with Infosys marks a transformative leap in reshaping the telecom realm.
  • A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform.

Proximus Revamps Customer Service Operations Platform in Collaboration with Infosys

Retrieved on: 
수요일, 4월 17, 2024
ServiceNow, Entertainment, INFY, Communication, Digital, CSM, Cryptocurrency

BENGALURU, India, April 17, 2024 /PRNewswire/ --  Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a successful collaboration with Proximus, Belgium's leading digital services and communications solutions provider, on the ServiceNow platform. Infosys helped Proximus to standardize its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.

Key Points: 
  • Infosys helped Proximus to standardize its existing processes on the ServiceNow platform and transform its customer service management (CSM) operations.
  • As part of the engagement, Infosys has overhauled Proximus' CSM operations with Infosys Cobalt , a set of services, solutions, and platforms for enterprises to accelerate their cloud journey.
  • Antonietta Mastroianni, Chief Digital and IT Officer, Proximus, said, "Our collaboration with Infosys marks a transformative leap in reshaping the telecom realm.
  • A complete reassessment, powered by Infosys Cobalt, has enabled Proximus to accelerate its business value through better usability of the ServiceNow platform.

EQS-News: Hannover Re beats full-year earnings target and raises dividend

Retrieved on: 
수요일, 4월 10, 2024
Disease, Annual, EUR, Hurricane Otis, Growth, Supervisory board, S&P Global Ratings, CSM, Environment, Risk, Life, Wildfire, Mortality, Insurance, Flood, Investment, Hannover Re

This is comprised of an ordinary dividend of EUR 6.00 (EUR 5.00) per share and a special dividend of EUR 1.20 (EUR 1.00) per share.

Key Points: 
  • This is comprised of an ordinary dividend of EUR 6.00 (EUR 5.00) per share and a special dividend of EUR 1.20 (EUR 1.00) per share.
  • We were able to beat our earnings target and significantly increase the dividend.
  • At the same time, we further strengthened Hannover Re's resilience," said Jean-Jacques Henchoz, Chief Executive Officer of Hannover Re.
  • The ordinary dividend will be supplemented by a special dividend provided the capitalisation exceeds the capital required for future growth and the profit target is achieved.

ServiceNow Named a Leader in Customer Service Solutions by Independent Research Firm

Retrieved on: 
화요일, 3월 19, 2024
Internet, Data Management, Technology, Artificial Intelligence, Software, Ecosystem, Public sector, Insurance, Architecture, Organization, Economics, CX, CSM, Health, Sales

ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time.

Key Points: 
  • ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Customer Service Solutions, Q1 2024 for the first time.
  • This rating recognizes ServiceNow’s Customer Service Management (CSM) solution.
  • Streamline operations across departments, enhancing service delivery while reducing costs through proactive issue resolution, task automation, AI-driven process mining, and optimization.
  • Orchestrate the entire customer lifecycle on a single platform with a rich ecosystem of partners and turnkey integrations.