Open Platform

Verint Awarded a $13 Million Deal from a Fortune 25 Brand to Deploy Multiple AI-Powered Bots and Drive AI Business Outcomes in the Contact Center

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Martedì, Giugno 11, 2024

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.
With tens of millions of customers, the brand is looking to simultaneously improve the customer and agent experiences while lowering operating costs.
The company will deploy the AI-powered Verint Knowledge Creation and Knowledge Suggestion Bots embedded in the Knowledge Management application running on the Verint Open Platform.
“The Verint Knowledge Creation and Knowledge Suggestion Bots drive tangible AI business outcomes from small to very large contact centers,” says Verint’s Heather Richards, vice president, go-to-market strategy.

Leading Hotel Brand Increases Self-Service Containment by 60 Percent Across More Than 10 Million Customer Interactions Annually with Verint Bots

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Mercoledì, Giugno 5, 2024

Data Management, Technology, Other Technology, Lodging, Software, Artificial Intelligence, Travel, Open Platform, IVA, Verint Systems, Automation, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform.
The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually.
Verint IVA makes it easy for hotel guests to change their travel plans, make reservations and solve issues through personalized conversations with Verint bots.
These bots are part of a large team of AI-powered bots available within the Verint Open Platform .

Verint Wins $4 Million Deal Including Four AI-Powered Bots

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Lunedì, Giugno 3, 2024

Technology, Other Technology, Health Technology, Professional Services, Software, Health, Data Analytics, Data Management, Artificial Intelligence, Open Platform, VRNT, Software bundle, Automation, CX, Software as a service, AI, Verint Systems

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a leading regional healthcare insurer has selected Verint to deploy AI business outcomes, now.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a leading regional healthcare insurer has selected Verint to deploy AI business outcomes, now.
The insurer chose the Verint Open Platform to replace several applications deployed by a 10-year incumbent provider and, at the same time, expand AI business outcomes through the open platform using the behavioral data hub and four AI-powered bots including the Data Insights Bot, Interaction Wrap Up Bot, Coaching Bot and Quality Bot.
“Brands are choosing the Verint Open Platform to modernize their contact centers and at the same time increase CX automation with an AI-powered platform,” says Verint’s Steve Seger, America’s chief revenue officer.
“This win highlights our ability to help customers quickly introduce CX automation capabilities to transform their business.”
The win was on Verint’s fiscal first quarter roadmap and is recorded as a Bundled SaaS booking with a 36-month term.

Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

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Mercoledì, Maggio 22, 2024

Professional Services, Technology, Finance, Software, Artificial Intelligence, Banking, Open Platform, Workforce, Automation, CX, Verint Systems, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.
Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents.
In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.
We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform,” says Verint’s Dan Bodner, chairman and chief executive officer.

Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank

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Mercoledì, Maggio 15, 2024

Electronic Design Automation, Data Management, Technology, Software, Networks, Artificial Intelligence, Open Platform, Absenteeism, Ecosystem, Software as a service, Automation, VRNT, Artificial intelligence, WFM, Verint Systems, Multimedia

Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.
View the full release here: https://www.businesswire.com/news/home/20240515926061/en/
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank (Photo: Business Wire)
Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform’s workforce management (WFM) and bot capabilities.
The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents.
The result is faster AI business outcomes including improved employee experiences and lower labor costs.”
The new contract win with the Australian bank follows another Verint customer, a leading multinational insurance company, reporting strong AI business outcomes from the TimeFlex Bot.

Verint Secures $7 Million Contract with a Fortune 100 Insurance Company for AI Business Outcome Expansion and Multi-Year Renewal

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Lunedì, Maggio 13, 2024

Software, Networks, Electronic Design Automation, Artificial Intelligence, Data Management, Technology, Mobile, Wireless, Other Technology, Open Platform, Workforce, AI, Automation, CX, Software as a service, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a $7 million dollar three-year contract with a long-standing leading insurance customer to deploy the Verint Open Platform in a hybrid cloud mode to drive AI business outcomes.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a $7 million dollar three-year contract with a long-standing leading insurance customer to deploy the Verint Open Platform in a hybrid cloud mode to drive AI business outcomes.
The insurer embraced Verint’s vision of enabling brands to increase CX automation with an open platform that drives AI business outcomes, now.
Included in the deal is the Verint Work Allocation Bot, part of a team of specialized AI-powered bots available from Verint.
The Work Allocation Bot leverages AI models and behavioral data to ensure the right work is assigned to the right employee at the right time – increasing workforce efficiency.

Physical Security Information Management (PSIM) Market worth $4.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

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Giovedì, Maggio 9, 2024

The video management software type holds the largest market share in the PSIM market due to its indispensable role in modern security systems.

Key Points:

The video management software type holds the largest market share in the PSIM market due to its indispensable role in modern security systems.
To provide detailed information related to the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the Physical Security Information Management Market.
To analyze opportunities in the market for stakeholders by identifying high-growth segments of the Physical Security Information Management Market.
To profile the key players of the Physical Security Information Management Market and comprehensively analyze their market size and core competencies in the market.

Physical Security Information Management (PSIM) Market worth $4.3 billion by 2029 - Exclusive Report by MarketsandMarkets™

Retrieved on:

Giovedì, Maggio 9, 2024

The video management software type holds the largest market share in the PSIM market due to its indispensable role in modern security systems.

Key Points:

The video management software type holds the largest market share in the PSIM market due to its indispensable role in modern security systems.
To provide detailed information related to the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the Physical Security Information Management Market.
To analyze opportunities in the market for stakeholders by identifying high-growth segments of the Physical Security Information Management Market.
To profile the key players of the Physical Security Information Management Market and comprehensively analyze their market size and core competencies in the market.

Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand

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Giovedì, Maggio 9, 2024

Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, VRNT, Artificial intelligence, Ecosystem, Automation, Software as a service, Fortune 500, AI

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.

Key Points:

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.
As an existing on-premises customer the brand is taking advantage of the hybrid cloud architecture supported by the Verint Open Platform.
The Verint Open Platform supports hybrid cloud configurations that enable customers to quickly deploy AI-powered bots and immediately benefit from measurable business outcomes without the need to first migrate legacy solutions to the cloud.
“We’re delivering AI business outcomes that brands can achieve now without the cost, delay and disruption of changing their current ecosystem,” says Verint’s Jaime Meritt, chief product officer.

Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes

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Martedì, Aprile 30, 2024

Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, Verint Systems, CX, Ecosystem, Automation, AI, Artificial intelligence, Software as a service, VRNT

Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

Key Points:

Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.
The retailer will deploy the Verint Open Platform in the cloud to increase CX automation in several business units.
The retailer will leverage the platform to consolidate behavioral data from many siloed data sources into the Verint Data Hub and support various AI and data initiatives.
The contract includes delivery of four Verint AI-powered bots: Transcription Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.