Verint Systems

Verint Awarded a $13 Million Deal from a Fortune 25 Brand to Deploy Multiple AI-Powered Bots and Drive AI Business Outcomes in the Contact Center

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Martedì, Giugno 11, 2024
Software, Networks, Internet, Professional Services, Hardware, Fintech, Data Management, Technology, Artificial Intelligence, Finance, Other Technology, Consulting, Knowledge, Open Platform, Verint Systems, Knowledge management, AI, Automation, VRNT, Sales

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.
  • With tens of millions of customers, the brand is looking to simultaneously improve the customer and agent experiences while lowering operating costs.
  • The company will deploy the AI-powered Verint Knowledge Creation and Knowledge Suggestion Bots embedded in the Knowledge Management application running on the Verint Open Platform.
  • “The Verint Knowledge Creation and Knowledge Suggestion Bots drive tangible AI business outcomes from small to very large contact centers,” says Verint’s Heather Richards, vice president, go-to-market strategy.

Leading Hotel Brand Increases Self-Service Containment by 60 Percent Across More Than 10 Million Customer Interactions Annually with Verint Bots

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Mercoledì, Giugno 5, 2024
Data Management, Technology, Other Technology, Lodging, Software, Artificial Intelligence, Travel, Open Platform, IVA, Verint Systems, Automation, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform.
  • The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually.
  • Verint IVA makes it easy for hotel guests to change their travel plans, make reservations and solve issues through personalized conversations with Verint bots.
  • These bots are part of a large team of AI-powered bots available within the Verint Open Platform .

Verint Coaching Bot Helps Contact Center Agents Increase Sales by 48 Percent

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Martedì, Giugno 4, 2024
Apps, Applications, Technology, Finance, Fintech, Consulting, Other Technology, Professional Services, Software, Data Management, Artificial Intelligence, VRNT, Automation, Verint Systems, Sales

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a multinational bank is using the Verint Coaching Bot to help contact center agents improve up-sell close rates.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that a multinational bank is using the Verint Coaching Bot to help contact center agents improve up-sell close rates.
  • Through real-time guidance from the Verint Coaching Bot, agents more consistently delivered the right up-sell offer at the right time, which improved sales close rates.
  • As a result of deploying the Verint Coaching Bot, the bank reported a 48 percent increase in contact centers sales over a two-month period.
  • Today, Verint AI-powered bots can guide contact center representatives to become more effective sales agents,” says Verint’s Daniel Ziv, vice president, go-to-market.

Verint Wins $4 Million Deal Including Four AI-Powered Bots

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Lunedì, Giugno 3, 2024
Technology, Other Technology, Health Technology, Professional Services, Software, Health, Data Analytics, Data Management, Artificial Intelligence, Open Platform, VRNT, Software bundle, Automation, CX, Software as a service, AI, Verint Systems

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a leading regional healthcare insurer has selected Verint to deploy AI business outcomes, now.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a leading regional healthcare insurer has selected Verint to deploy AI business outcomes, now.
  • The insurer chose the Verint Open Platform to replace several applications deployed by a 10-year incumbent provider and, at the same time, expand AI business outcomes through the open platform using the behavioral data hub and four AI-powered bots including the Data Insights Bot, Interaction Wrap Up Bot, Coaching Bot and Quality Bot.
  • “Brands are choosing the Verint Open Platform to modernize their contact centers and at the same time increase CX automation with an AI-powered platform,” says Verint’s Steve Seger, America’s chief revenue officer.
  • “This win highlights our ability to help customers quickly introduce CX automation capabilities to transform their business.”
    The win was on Verint’s fiscal first quarter roadmap and is recorded as a Bundled SaaS booking with a 36-month term.

Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

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Mercoledì, Maggio 22, 2024
Professional Services, Technology, Finance, Software, Artificial Intelligence, Banking, Open Platform, Workforce, Automation, CX, Verint Systems, VRNT

Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.
  • Verint was awarded a multi-year contract for $4 million for multiple Verint Open Platform applications across 5,000 agents.
  • In addition, Verint and the bank are discussing potential deployment of several AI-powered bots which are not included in the existing contract scope.
  • We are uniquely positioned to help large brands increase CX automation at their own pace with our differentiated open platform,” says Verint’s Dan Bodner, chairman and chief executive officer.

Verint to Announce First Quarter Financial Results on Tuesday, June 4, 2024

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Venerdì, Maggio 17, 2024
Technology, Other Retail, Specialty, Retail, Other Communications, Marketing, Utilities, Finance, Rail, Communications, Consulting, Banking, Energy, Transport, Professional Services, Other Technology, Telecommunications, Software, Networks, Hardware, PIN, Verint Systems, VRNT

Verint® (NASDAQ: VRNT) will conduct a conference call on Tuesday, June 4, 2024 at 4:30 p.m.

Key Points: 
  • Verint® (NASDAQ: VRNT) will conduct a conference call on Tuesday, June 4, 2024 at 4:30 p.m.
  • ET to review its first quarter financial results (for the quarter ended April 30, 2024) and discuss its outlook.
  • A real-time webcast of the conference call with presentation slides will be available on Verint's Investor Relations webcast page .
  • Participants may register for the call here to receive the dial-in numbers and unique PIN to access the call.

Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank

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Mercoledì, Maggio 15, 2024
Electronic Design Automation, Data Management, Technology, Software, Networks, Artificial Intelligence, Open Platform, Absenteeism, Ecosystem, Software as a service, Automation, VRNT, Artificial intelligence, WFM, Verint Systems, Multimedia

Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.

Key Points: 
  • Verint® (NASDAQ: VRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.
  • View the full release here: https://www.businesswire.com/news/home/20240515926061/en/
    Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank (Photo: Business Wire)
    Verint recently received a $4 million contract with a leading bank in Australia to deploy the Verint Open Platform’s workforce management (WFM) and bot capabilities.
  • The bank has been a long-time Verint customer and is now expanding with Verint to replace a WFM solution from another vendor and introduce the artificial intelligence (AI) powered Verint TimeFlex Bot for its 4,500 agents.
  • The result is faster AI business outcomes including improved employee experiences and lower labor costs.”
    The new contract win with the Australian bank follows another Verint customer, a leading multinational insurance company, reporting strong AI business outcomes from the TimeFlex Bot.

Savvy Security Establishes Executive Advisory Board Amid Significant First-Year Growth

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Mercoledì, Aprile 24, 2024
KPMG, Mercury, Risk, AI, DevOps, Human, HP, Risk management, IETF, OASIS, Privacy, CSO, Wiz, Knoblauch, W3C, JPMorgan Chase, Aon (company), Savvy, Alight Solutions, Honeywell, Fraud, TEL, CISO, Hollywood studios, Software, ISO, UBS, PCI, CIO, Crowe, Charles Schwab, ARR, Mercury Interactive, Cisco, Meta, Research, SOC 2, IPO, IAM, SOC, Bank, Lish, Marketing, SAP, Colgate-Palmolive, Organization, First Data, PeopleSoft, Internet of things, Policy, Bank of Montreal, Advisor Group, VMware, Verint Systems, Software as a service, Acquisition, IronPort, Scotiabank, Vubiquity, Health

TEL AVIV, Israel, April 24, 2024 (GLOBE NEWSWIRE) -- Savvy , an identity-first software-as-a-service (SaaS) security platform provider, today announced it has established an executive advisory board made up of seasoned industry leaders spanning enterprise software, identity, security and risk management.

Key Points: 
  • TEL AVIV, Israel, April 24, 2024 (GLOBE NEWSWIRE) -- Savvy , an identity-first software-as-a-service (SaaS) security platform provider, today announced it has established an executive advisory board made up of seasoned industry leaders spanning enterprise software, identity, security and risk management.
  • With this balance of business and security expertise, our advisory board will offer deep insight to inform product and go-to-market strategies and foster long-term success.”
    Founding members of the Savvy Security Executive Advisory Board include:
    Belfiore is a dynamic technology and business leader with more than 20 years of experience solving complex security issues and leading enterprise security and risk management teams for the world’s largest organizations.
  • In his current role, he is the head of IT, compliance and enterprise security at Xage Security, a fast-growing startup that focuses on IoT security in industrial controls and operational technologies.
  • Savvy’s Identity-First SaaS Security approach, combined with its innovative just-in-time security guardrails, is gaining market traction.

Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes

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Martedì, Aprile 30, 2024
Data Management, Technology, Apps, Applications, Artificial Intelligence, Software, Open Platform, Verint Systems, CX, Ecosystem, Automation, AI, Artificial intelligence, Software as a service, VRNT

Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

Key Points: 
  • Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.
  • The retailer will deploy the Verint Open Platform in the cloud to increase CX automation in several business units.
  • The retailer will leverage the platform to consolidate behavioral data from many siloed data sources into the Verint Data Hub and support various AI and data initiatives.
  • The contract includes delivery of four Verint AI-powered bots: Transcription Bot, Quality Bot, Data Insight Bot, and Data Redaction Bot.

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

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Martedì, Aprile 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.