Vonage

Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration

Retrieved on: 
Dienstag, Mai 14, 2024
Cloud, Vonage, Albert Einstein, AI, Speech, Human, City centre, Contact

HOLMDEL, N.J., May 14, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. These AI-powered insights and analytics will empower brands to enhance the agent and customer experience with intelligent, global calling capabilities - all within Salesforce Service Cloud Voice.

Key Points: 
  • HOLMDEL, N.J., May 14, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights.
  • With Einstein Conversation Insights, Vonage Premier for Service Cloud Voice sales and service customers have the ability to see conversational data, such as voice transcripts and caller sentiment, surfaced in real time.
  • "We continue to invest in our relationship with Salesforce and commitment to the expansion of our Vonage Premier for Service Cloud Voice customer offering," said Savinay Berry, EVP Product & Engineering for Vonage.
  • Vonage Premier for Service Cloud Voice with Salesforce Einstein Conversation Insights is currently GA and available on Salesforce AppExchange.

Cloud-based Contact Center Market worth $86.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Montag, Mai 6, 2024
Cloud, Organization, CX, Genesys, Language, Investment, City centre, Social media, AI, OpenAI, VCC, Machine learning, Software, Stable Diffusion, API, Human, Freedom, Amazon, Emergency, Automation, Knowledge, Amazon SageMaker, Noise, IVR, Vonage, CRM, AWS, Growth, Video game

Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.

Key Points: 
  • Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.
  • The region's robust IT infrastructure and early adoption of cloud technologies have paved the way for widespread acceptance of cloud-based contact center solutions.
  • Top Key Companies in Cloud-based Contact Center Market:
    In March 2024, Vonage announced the addition of Vonage Enhanced Noise Cancellation to the Vonage Contact Center (VCC).
  • To analyze the competitive developments, such as partnerships, product launches, and mergers & acquisitions, in the Cloud-based Contact Center Market

Cloud-based Contact Center Market worth $86.4 billion by 2029- Exclusive Report by MarketsandMarkets™

Retrieved on: 
Montag, Mai 6, 2024
Cloud, Organization, CX, Genesys, Language, Investment, City centre, Social media, AI, OpenAI, VCC, Machine learning, Software, Stable Diffusion, API, Human, Freedom, Amazon, Emergency, Automation, Knowledge, Amazon SageMaker, Noise, IVR, Vonage, CRM, AWS, Growth, Video game

Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.

Key Points: 
  • Self-service communication channel is poised for the fastest growth in Cloud-based Contact Center Market due to their efficiency and convenience.
  • The region's robust IT infrastructure and early adoption of cloud technologies have paved the way for widespread acceptance of cloud-based contact center solutions.
  • Top Key Companies in Cloud-based Contact Center Market:
    In March 2024, Vonage announced the addition of Vonage Enhanced Noise Cancellation to the Vonage Contact Center (VCC).
  • To analyze the competitive developments, such as partnerships, product launches, and mergers & acquisitions, in the Cloud-based Contact Center Market

Singtel Partners with Vonage to Accelerate Global Enterprise and Telco Innovation and Digital Transformation

Retrieved on: 
Freitag, April 19, 2024
5G, Telecommunications, Networks, Internet, Data Management, Technology, Carriers and Services, Mobile, Wireless, Partnership, Quality, API, Digital, Multimedia, Vonage, Growth, Mobile phone

By integrating Paragon’s advanced telco and edge APIs with Vonage's API platform, enterprises, telcos and developers will have access to a global ecosystem of rich communications, network and edge APIs that will seamlessly provide optimized, secure, and engaging customer experiences, while accelerating digital transformation.

Key Points: 
  • By integrating Paragon’s advanced telco and edge APIs with Vonage's API platform, enterprises, telcos and developers will have access to a global ecosystem of rich communications, network and edge APIs that will seamlessly provide optimized, secure, and engaging customer experiences, while accelerating digital transformation.
  • View the full release here: https://www.businesswire.com/news/home/20240419890590/en/
    Niklas Heuveldop, Vonage CEO and Head of Business Area Global Communications Platform, Ericsson, and Mr Bill Chang, CEO of Singtel’s Digital InfraCo, signing the new partnership today in Singapore.
  • (Photo: Business Wire)
    Paragon-enabled telcos from Singapore, Thailand, Spain, Taiwan and Indonesia will be able to integrate Vonage and Paragon APIs into a globally unified telco and edge API library.
  • ISVs, enterprises and Over-The-Top service providers keen to leverage Paragon’s telco, edge and multi-cloud APIs in Southeast Asia can contact [email protected] for trials.

Ooma Office Wins PCMag 2024 Business Choice Award For VoIP Service

Retrieved on: 
Mittwoch, April 17, 2024
Data Management, Communications, Technology, VoIP, Telecommunications, Software, Public Relations, Investor Relations, Use, Installation, Small business, IP, Zoom, Videotelephony, Overalls, RingCentral, Microsoft Teams, Technical support, Voice over IP, Business, Tax, Likelihood function, Nextiva, Silicon, PCMag, Multimedia, Marketing, Vonage

Ooma, Inc ., a smart communications platform for businesses and consumers, today announced the company’s Ooma Office phone service has won PCMag’s prestigious Business Choice Awards for Overall VoIP Service as well as for IT-Managed Voice Service.

Key Points: 
  • Ooma, Inc ., a smart communications platform for businesses and consumers, today announced the company’s Ooma Office phone service has won PCMag’s prestigious Business Choice Awards for Overall VoIP Service as well as for IT-Managed Voice Service.
  • View the full release here: https://www.businesswire.com/news/home/20240417568783/en/
    Ooma today announced the company’s Ooma Office phone service has won PCMag’s prestigious Business Choice Awards for Overall VoIP Service as well as for IT-Managed Voice Service.
  • (Graphic: Business Wire)
    The award ( https://www.pcmag.com/articles/business-choice-2024-top-voip-services-fo... ) is based on the magazine’s annual Business Choice survey of its readers, with Ooma emerging as the top provider of VoIP phone service among 17 finalists including Microsoft Teams, RingCentral, Nextiva, Vonage and Zoom.
  • “Ooma once again dominates our survey and outscores its competitors in practically every category,” PCMag said in its story about the award.

Collective Audience Appoints Silicon Valley/Tech Finance Veteran, Josh Tanzer, to Advisor Collective

Retrieved on: 
Donnerstag, März 14, 2024
Noguchi Museum, Automation, TD Ameritrade, Funding, Tanzer, University, Growth, Fintech, Salesforce, Adtech (company), Commerce, AI, Credit Suisse, IPO, MLOps, DevOps, Vonage, M&A, Whitney Museum, Exodus Communications, Jefferies, B2B, Martech, Commvault, National Committee

Tanzer is the founder and managing partner of Principia Growth, a technology growth equity investment firm based in Los Angeles and New York.

Key Points: 
  • Tanzer is the founder and managing partner of Principia Growth, a technology growth equity investment firm based in Los Angeles and New York.
  • As a mid-to-late-stage growth investor, Principia monitors a broad spectrum of emerging technologies and invests in entrepreneurs who are building enduring companies.
  • “Josh expands the breadth and depth of our Advisor Collective with extraordinary knowledge and experience across finance, cloud infrastructure, AI, fintech, technology investing and M&A, along with deep Wallstreet and tech industry relationships,” stated Collective Audience CEO, Peter Bordes.
  • To learn more about Josh Tanzer and his vision for the future of the industry, visit the Collective Audience Blog here .

Vonage Wins Gold in 5G Category at Merit Awards for Telecom 2024

Retrieved on: 
Mittwoch, April 3, 2024
Verizon Communications, ASPS, Growth, Telkomsel, Communication, AWS, Layer 8, Vonage, AT&T, Ecosystem, API, Telecom, Telefónica, VCP, Deutsche Telekom, Consultant, Online shopping

HOLMDEL, N.J., April 3, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been named Gold Winner for 5G at the Merit Awards for Telecom, for its global network platform.

Key Points: 
  • HOLMDEL, N.J., April 3, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has been named Gold Winner for 5G at the Merit Awards for Telecom, for its global network platform.
  • Vonage has also launched Vonage Network Registry , a first-to-market developer registration service to accelerate and simplify developer access to network APIs.
  • "We are thrilled to have been recognized by the Merit Awards for Telecom in the 5G category," said Colin Brown, Vice President, Product, Global Network Platform at Vonage.
  • Created in 2022, the Merit Awards acknowledges companies that have contributed to the continued growth of their respective markets.

Acuative announces new Executive Vice President for Middle East

Retrieved on: 
Sonntag, März 31, 2024
FSO, Nike, Dominoes, Acquisition, Vonage, Network, Public sector, Ericsson, Starbucks, Human, Management

RIYADH, KSA, March 31, 2024 /PRNewswire/ -- Acuative, a leading provider of service-focused technology solutions for enterprises, service providers, and the public sector, is delighted to announce Alif Jegham's appointment to Executive Vice President. Jegham brings a wealth of experience in the technology sector, having honed his skills throughout a career based in the United States.

Key Points: 
  • RIYADH, KSA, March 31, 2024 /PRNewswire/ -- Acuative, a leading provider of service-focused technology solutions for enterprises, service providers, and the public sector, is delighted to announce Alif Jegham's appointment to Executive Vice President.
  • In his most recent role at Vonage Business, Jegham assumed a leadership role overseeing the entire global implementation process.
  • "We are thrilled to welcome Alif Jegham to Acuative as our new Executive Vice President of Middle East," said Acuative CEO Vince Sciarra.
  • "I am excited to join Acuative and be part of an executive team that has been delivering service excellence for more than 40 years," Jegham said.

Vonage to Launch Enhanced Noise Cancellation

Retrieved on: 
Dienstag, März 26, 2024
Savings bank, City centre, Prevalence, Noise, Communication, Kniphofia, EVP, Environment, Partnership, VCC, Triage, IDC, Engineering, Vonage, Machine learning, Customer service, Human

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.

Key Points: 
  • HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
  • Through Krisp's proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
  • Vonage customer Champion Power Equipment , a global market leader in power generation equipment, relies on Vonage Enhanced Noise Cancellation to help its agents diagnose and triage inbound callers seeking service on equipment.
  • To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.