Spring Venture Group Doubles Down on Customer Experience
Retrieved on:
星期三, 四月 10, 2024
Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first-ever Chief Experience Officer (CXO).
Key Points:
- Spring Venture Group (SVG), a leading Medicare insurance brokerage, has doubled down on its commitment to improving the Customer Experience (CX) by appointing Sarah Sampson as the organization's first-ever Chief Experience Officer (CXO).
- Along with serving as a key member of Spring Venture Group’s executive team, Sarah will oversee the Customer Experience department which includes Brand Marketing, Customer Experience, Customer Success, Agency Operations, and the newly created Member Services team.
- “Sarah has fostered a customer-centric culture throughout the organization,” said Kim Hlobik, Chief Operating Officer at Spring Venture Group.
- Prior to joining Spring Venture Group, she served as the Senior Director of customer Insights at SMG, a leading experience management consulting firm.