COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
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星期四, 八月 5, 2021
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WINTER PARK, Fla., Aug. 5, 2021 /PRNewswire/ -- COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX), is pleased to announce Release 7.0 of the COPC Customer Experience (CX) Standard with specialized editions for Customer Operations and Contact Centers. The COPC CX Standard is a performance management system used to improve operations that support the customer experience. These specific versions of the COPC CX Standard will be available in English, Chinese, Japanese, French, Portuguese and Spanish.
Key Points:
- WINTER PARK, Fla., Aug. 5, 2021 /PRNewswire/ -- COPC Inc. , a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX), is pleased to announce Release 7.0 of the COPC Customer Experience (CX) Standard with specialized editions for Customer Operations and Contact Centers.
- The COPC CX Standard is a performance management system used to improve operations that support the customer experience.
- Key features of the COPC CX Standard, Release 7.0:
Improved Management of the Customer's Service Journey - Identifies and targets improvement for the critical service journeys impacting customer experience and business success. - The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement.