Confusion Between Artificial Intelligence (AI) and Robotic Process Automation (RPA) High Among Healthcare Leaders
Retrieved on:
Thursday, December 10, 2020
According to the survey, 58.8 percent of health systems and hospital financial leaders mistakenly consider robotic process automation (RPA) to be a form of artificial intelligence (AI).
Key Points:
- According to the survey, 58.8 percent of health systems and hospital financial leaders mistakenly consider robotic process automation (RPA) to be a form of artificial intelligence (AI).
- Somewhat surprising, is that confusion between RPA and AI is high even among organizations that have automation in place and have likely gone through the diligence and/or request for proposal (RFP) process to select their automation solution.
- More than 50 percent of CFOs and revenue cycle leaders in organizations that are actively using automation say they consider RPA to be a form of artificial intelligence.
- When statistically evaluated by past or current use of any revenue cycle automation tools, more than 50 percent of revenue cycle leaders in organizations that are actively using automation in their revenue cycle operations demonstrate confusion between RPA and AI.