The Human Factor

ESFI Receives Two Awards at the 2024 IEEE Electrical Safety Workshop

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목요일, 3월 7, 2024

ESW, Workplace, Fire, Data collection, IAS, Fatality, The Human Factor, Death, Young, Safety, Organization, Electronics, Electricity, IEEE, Workforce, Research, Nursing

TUCSON, Ariz., March 07, 2024 (GLOBE NEWSWIRE) -- The Electrical Safety Foundation (ESFI) was awarded an Industry of Electrical and Electronics Engineers (IEEE) 2023 Electrical Safety Workshop (ESW) Young Professional Achievement Award and Honorable Mention Paper Award for 2024.

Key Points:

TUCSON, Ariz., March 07, 2024 (GLOBE NEWSWIRE) -- The Electrical Safety Foundation (ESFI) was awarded an Industry of Electrical and Electronics Engineers (IEEE) 2023 Electrical Safety Workshop (ESW) Young Professional Achievement Award and Honorable Mention Paper Award for 2024.
The IEEE ESW was established in 1991 by the IEEE’s Industry Application Society (IAS) to bring change to electrical safety culture by helping to prevent workplace injuries occurring from electrical hazards.
In its third year, the Young Professional Achievement Award, “recognizes an individual who has demonstrated outstanding service, dedication, implementation, or promotion of electrical safety in their organizations or through contributions to the objectives of the IEEE IAS Electrical Safety Committee.” ESFI’s Program Manager, Daniel Majano, was nominated for this award because of his efforts in compiling ESFI’s workplace electrical safety data to help improve workplace electrical safety throughout the workforce.
ESFI invites all communities to utilize our free materials to help improve the safety of your workplace to prevent future electrical injuries from occurring.”

Proofpoint’s 2023 Human Factor Report: Threat Actors Scale and Commoditize Uncommon Tools and Techniques

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수요일, 6월 14, 2023

“As security controls have slowly improved, threat actors have innovated and scaled their bypasses; once the domain of red teams, techniques like MFA bypass and telephone-oriented attack delivery, for example, are now commonplace.

Key Points:

“As security controls have slowly improved, threat actors have innovated and scaled their bypasses; once the domain of red teams, techniques like MFA bypass and telephone-oriented attack delivery, for example, are now commonplace.
The changes set off an ongoing flurry of experimentation by threat actors to seek alternative techniques to compromise targets.
Threat actors began to match their ingenuity with new-found precision and patience: Conversational smishing and pig butchering threats —which start with attackers sending seemingly harmless messages—surged last year.
To download the 2023 Human Factor report, please visit: https://www.proofpoint.com/us/resources/threat-reports/human-factor

Same AI Advice Prompts Executives to Make Entirely Different Choices

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화요일, 10월 12, 2021

MIT Sloan Management Review, Artificial intelligence, Judgement, Automation, Awareness, The Human Factor, AI, Perception, Risk, ESCP Business School, Create, Research, Technology, Policy, Organization, Medical device, Management

Depending on their particular decision-making style, some executives invest up to 18% more in important strategic initiatives based on the exact same AI advice.

Key Points:

Depending on their particular decision-making style, some executives invest up to 18% more in important strategic initiatives based on the exact same AI advice.
New research findings suggest that executives using AI to make strategic decisions fall into three archetypes based on their individual decision-making styles:
Skeptics do not follow the AI-based recommendations.
When using AI, skeptics can fall prey to a false illusion of control, which allows them to overestimate themselves and underestimate AI.
Executives should learn about the specific biases they have toward AI, which vary depending on their individual decision-making styles.

Ultimus Plays Pivotal Operations Role in New Age Alpha ETF Launch

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화요일, 9월 14, 2021

CINCINNATI, Sept. 14, 2021 (GLOBE NEWSWIRE) -- Ultimus Fund Solutions (Ultimus), a leading independent, tech-enabled provider of full-service fund administration, accounting, and investor solutions, is pleased to announce its pivotal operations role in the launch of two new ETFs (exchange-traded funds) by asset management firm New Age Alpha .

Key Points:

CINCINNATI, Sept. 14, 2021 (GLOBE NEWSWIRE) -- Ultimus Fund Solutions (Ultimus), a leading independent, tech-enabled provider of full-service fund administration, accounting, and investor solutions, is pleased to announce its pivotal operations role in the launch of two new ETFs (exchange-traded funds) by asset management firm New Age Alpha .
Ultimus had been working with New Age Alpha for more than a year prior to the launch, including supporting the firms hedge fund launch in addition to its entire middle office operations.
The selection of Ultimus to support the New Age launch is reflective of Ultimus growth in servicing ETFs in 2020 and experience in ETF support and launches over the past decade.
New Age Alpha began working with Ultimus over a year ago, when the firm tapped Ultimus broad capabilities to establish middle office operations for its newly formed hedge fund.

New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation

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금요일, 9월 10, 2021

The report reveals the core challenges facing three million US contact center agents, an industry with one of the highest employee turnover rates; 40% leave their roles within 12 months.

Key Points:

The report reveals the core challenges facing three million US contact center agents, an industry with one of the highest employee turnover rates; 40% leave their roles within 12 months.
Agents make up 2% of the US workforce with 74% of respondents viewing themselves as brand ambassadors for their company.
Yet 51% of agents, who received poor training, report being pessimistic about their careers which can lead to poor performance and burnout.
The impact of training at the start of a job, and throughout an agent's career, directly impacts their happiness.