Calabrio Introduces AI-Driven Bot Analytics to Enhance Quality Management
Today, Calabrio , the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM).
- Today, Calabrio , the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM).
- Bot Analytics gives contact centers more performance data and insights to streamline and enhance the user experience.
- Calabrio’s Bot Analytics helps monitor and improve the performance and quality of chatbots and voicebots; organizing all transcript conversations into topics, simplifying the review process, and making it easier to address issues efficiently.
- “By expanding our bot management program and adopting Bot Analytics, we've freed up hundreds of hours of productivity on this kind of request alone!