Customer engagement

Tealium releases solutions for enhancing AI performance with consented, enriched, real-time data

Retrieved on: 
목요일, 5월 2, 2024
Metadata, AI, LLM, CDP, Data governance, Data collection, Pega, CDPS, Customer engagement, SAN, Sales

SAN DIEGO, May 02, 2024 (GLOBE NEWSWIRE) -- Tealium , the largest independent and most trusted customer data platform (CDP), has released Tealium for AI , a suite of customer data collection, management, and activation solutions that allow enterprises to fuel their AI models with consented, filtered, and enriched data for better value and performance.

Key Points: 
  • SAN DIEGO, May 02, 2024 (GLOBE NEWSWIRE) -- Tealium , the largest independent and most trusted customer data platform (CDP), has released Tealium for AI , a suite of customer data collection, management, and activation solutions that allow enterprises to fuel their AI models with consented, filtered, and enriched data for better value and performance.
  • Tealium helps enterprises unlock the full potential of AI with our real-time, compliance-driven, first-party data solutions.
  • Data Governance: Tealium’s customer data solutions, including consent integration, encryption, filtering, and orchestration, help mitigate AI compliance risks, like blocking non-consented data from AI models.
  • Contextual Data Labeling: Tealium provides tools for labeling customer data and enriching it with contextual information, such as metadata, visitor profiles, and audience badges, to add relevance, and maximize AI performance.

Personable Inc. Hosts The 2024 AI Summit, May 15-16, in Washington, D.C.

Retrieved on: 
목요일, 4월 25, 2024
Software, Professional Services, Fintech, Data Management, Law Enforcement, Emergency Services, Technology, Artificial Intelligence, Other Policy Issues, Security, Finance, Other Technology, Public Policy, Government, Public sector, Summit, The National, AI, Microsoft Excel, Traction, Artificial intelligence, Public, Microsoft, Privacy, CPE, Former, Customer engagement, Nursing

Personable Inc ., an award-winning data entry software publisher, will host the 2024 AI Training Summit for Financial Investigators in the Public Sector on May 15-16, 2024.

Key Points: 
  • Personable Inc ., an award-winning data entry software publisher, will host the 2024 AI Training Summit for Financial Investigators in the Public Sector on May 15-16, 2024.
  • The Washington, D.C. event at The National Press Club features two days of training, educational panels, and provocative speaker sessions on how AI shapes the future of financial investigations and emerging privacy, security, and regulatory challenges posed by artificial intelligence.
  • Against this threat landscape, the Summit arms attendees with insights and real-world applications of the latest AI-driven solutions and techniques to combat increasingly sophisticated fraud operations.
  • Register here to join the fight against financial fraud and attend the AI Summit 2024.

Introducing Spotlight, with an All-New Service Hub and 100+ Product Updates From HubSpot

Retrieved on: 
수요일, 4월 24, 2024
Technology, Mobile, Wireless, Marketing, Communications, Software, Networks, Internet, Data Management, Artificial Intelligence, CX, Language, Chatbot, Hub, Pendo, Partnership, Blog, API, Segment, Human, Podcast, Conversation, Amplitude, Commerce, Human voice, Luigi, Multimedia, Customer engagement, Stripe, Narration

If these customer-facing teams don't have the right tools, businesses won't grow," said Andy Pitre, Executive Vice President of Product at HubSpot.

Key Points: 
  • If these customer-facing teams don't have the right tools, businesses won't grow," said Andy Pitre, Executive Vice President of Product at HubSpot.
  • The all-new Service Hub, powered by HubSpot AI, is the only solution that brings together support and success for the first time, so CX leaders can scale support and drive retention.
  • Service Hub features over a dozen AI-powered tools, including:
    GPT-powered Chatbot for 24/7 support, freeing up reps to focus on complex issues.
  • Content Hub is the all-in-one content marketing solution, powered by HubSpot AI, to create and manage content across the entire customer journey.

Insight Survey: Employees Embrace AI in the Workplace, Want More Training, Guidance From Employers

Retrieved on: 
목요일, 4월 18, 2024
Hardware, Mobile, Wireless, Technology, Artificial Intelligence, Software, The Harris Poll, Pulse, NSIT, Personal computer, AI, Hunger, Partnership, Workplace, Research, Artificial intelligence, Human, Gen, Generation Z, Intelligence, Privacy, Work, Optimism, Insight Enterprises, Generative, Customer engagement, Knowledge, Green, Customer service

The research shows nearly two in three employees (64%) believe AI-powered devices will change critical skills needed to do their job.

Key Points: 
  • The research shows nearly two in three employees (64%) believe AI-powered devices will change critical skills needed to do their job.
  • Yet few report feeling anxious (13%), fearful (11%), confused (5%) or overwhelmed (5%) about using generative AI at work.
  • “The survey results suggest, on balance, employees are optimistic AI-powered devices will help them better leverage AI applications and accelerate productivity,” said Rob Green, chief digital officer at Insight.
  • Moving forward, employees overall want specific direction from their employers, citing an interest in training (49%) and guidelines/policies (46%) around AI usage.

Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards

Retrieved on: 
화요일, 4월 9, 2024
Data Management, Apps, Applications, Technology, Artificial Intelligence, Software, Open Platform, Automation, IVA, Verint Systems, Customer engagement, CX, Open platform, VRNT, Ecosystem, Artificial intelligence

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards .
  • Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category.
  • An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category.
  • Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels.

New Twilio Study Points to Lack of Customer Data as Major Obstacle to Reaping AI Rewards

Retrieved on: 
화요일, 4월 9, 2024
Marketing, Data Management, Communications, Technology, Software, Artificial Intelligence, Internet, Trust, Millennials, Customer engagement, Research, Privacy, Friction, Artificial intelligence, AI, Sales

The customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its fifth annual State of Customer Engagement Report today.

Key Points: 
  • The customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its fifth annual State of Customer Engagement Report today.
  • The report reveals the growing importance of brands disclosing how they use customer data to deliver AI-powered experiences.
  • “Customers today expect personalized experiences and want to understand how businesses use their data to shape those experiences,” said Kathryn Murphy, SVP Product at Twilio.
  • Almost half (49%) say they would trust a brand more if it disclosed how customer data is used in AI-powered interactions.

POS Software Market Projected to Reach $21.31 billion by 2030 - Exclusive Report by 360iResearch

Retrieved on: 
토요일, 4월 6, 2024
Cloud, Shift, E-commerce, Oracle Corporation, POS, Growth, Intelligence, Blockchain, Sales management, Customer engagement, Software, Strategic planning, Sale, AI, Investment, PayPal, Service industries, Machine learning, Table, SME, Cryptocurrency

The Americas, with its advanced tech infrastructure, is at the forefront of POS innovation, fueled by a strong eCommerce sector.

Key Points: 
  • The Americas, with its advanced tech infrastructure, is at the forefront of POS innovation, fueled by a strong eCommerce sector.
  • The key players in the POS Software Market include PayPal, Inc., Block, Inc., Oracle Corporation, Toast, Inc., Shopify Inc., and others.
  • We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the POS Software Market.
  • "Dive into the POS Software Market Landscape: Explore 198 Pages of Insights, 554 Tables, and 26 Figures"

POS Software Market Projected to Reach $21.31 billion by 2030 - Exclusive Report by 360iResearch

Retrieved on: 
토요일, 4월 6, 2024
Cloud, Shift, E-commerce, Oracle Corporation, POS, Growth, Intelligence, Blockchain, Sales management, Customer engagement, Software, Strategic planning, Sale, AI, Investment, PayPal, Service industries, Machine learning, Table, SME, Cryptocurrency

The Americas, with its advanced tech infrastructure, is at the forefront of POS innovation, fueled by a strong eCommerce sector.

Key Points: 
  • The Americas, with its advanced tech infrastructure, is at the forefront of POS innovation, fueled by a strong eCommerce sector.
  • The key players in the POS Software Market include PayPal, Inc., Block, Inc., Oracle Corporation, Toast, Inc., Shopify Inc., and others.
  • We proudly unveil ThinkMi, a cutting-edge AI product designed to transform how businesses interact with the POS Software Market.
  • "Dive into the POS Software Market Landscape: Explore 198 Pages of Insights, 554 Tables, and 26 Figures"

OneSignal Releases 2024 State of Customer Engagement Report Revealing Key Omnichannel Considerations and Opportunities

Retrieved on: 
목요일, 4월 4, 2024
Data Management, Technology, Marketing, Advertising, Communications, Digital Marketing, Apps, Applications, Software, Internet, Mobile, Wireless, Content Marketing, Automation, Language, Customer engagement, Communication, Mobile phone

OneSignal , the world's leading customer engagement platform, today released its annual State of Customer Engagement Report which illustrates the benefits of incorporating various messaging channels, content, and engagement strategies for marketers to achieve their overarching goals in 2024.

Key Points: 
  • OneSignal , the world's leading customer engagement platform, today released its annual State of Customer Engagement Report which illustrates the benefits of incorporating various messaging channels, content, and engagement strategies for marketers to achieve their overarching goals in 2024.
  • The insights for mobile marketers are based on key engagement statistics informed by over a million businesses that use OneSignal as their customer engagement platform to send over 12 billion messages daily.
  • Apps that use email as part of their omnichannel engagement strategy report the highest install-to-purchase conversion rates.
  • Based on the insights provided, the 2024 State of Customer Engagement report serves as a guide for marketers and brands seeking more clarity in evaluating their engagement solutions.

Verint Open Platform Expands Integration with Webex by Cisco

Retrieved on: 
수요일, 4월 3, 2024
Professional Services, Data Management, Apps, Applications, Technology, Human Resources, Software, Artificial Intelligence, Open Platform, Automation, ROI, Organization, Intelligence, Partnership, Customer engagement, CX, VRNT, Cisco, Investment, System, Ecosystem, Workforce, Cisco Webex, Cryptocurrency

Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.
  • Verint Open Platform is built around a unified data hub, which collects all of a brand’s behavioral data in a single repository to maximize the business value hidden in their behavioral data.
  • Verint Open Platform delivers the flexibility that drives ROI and future proofs technology investments.
  • Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex,” says Verint’s John Bourne, senior vice president, global channels and alliances.