Bank and Credit Card Apps and Websites Struggle to Find Ways to Stand Out as User Experience Becomes Increasingly Homogenized, J.D. Power Finds
According to a series of recent studies of bank and credit card mobile app and online users, released today by J.D.
- According to a series of recent studies of bank and credit card mobile app and online users, released today by J.D.
- Power 2024 U.S. Online Credit Card Satisfaction StudySM—track overall customer satisfaction with banking and credit card providers’ digital offerings.
- The U.S. Banking Mobile App Satisfaction, U.S. Online Banking Satisfaction, U.S. Credit Card Mobile App Satisfaction and U.S. Online Credit Card Satisfaction studies measure overall satisfaction with banking and credit card digital channels based on four factors: navigation; speed; visual appeal; and information/content.
- The 2024 studies are based on responses from 17,843 retail bank and credit card customers nationwide and were fielded in February-March 2024.