Playvox Brings New Integrated Workforce Management Solutions to Freshworks Customer Service Applications
SUNNYVALE, Calif., April 23, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace. The AI-powered app will help businesses better manage their agent schedules in an omnichannel setup, forecast support workloads across channels, and plan short-term schedules and long-term resource requirements.
- SUNNYVALE, Calif., April 23, 2024 /PRNewswire/ -- Playvox , the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
- By integrating Playvox WEM with Freshworks' customer service solutions, businesses can deliver a seamless experience to their employees and fine-tune resourcing to effectively engage customers on the channel of their choice, all by leveraging AI-driven and automated solutions to manage operational efficiency.
- "We offer best-of-breed, seamless integrated WFM and CX software solutions for businesses to smartly manage their workforce while improving customer experience."
- To learn more about the Freshworks and Playvox integration, please visit Freshworks with Playvox WFM .