Charles Schwab Bank Ranks #1 in Customer Satisfaction Among Checking Providers in J.D. Power 2024 U.S. Direct Banking Satisfaction Study℠ for Sixth Year in a Row
For the sixth year in a row, Charles Schwab Bank has received the highest ranking in customer satisfaction among checking providers in the J.D.
- For the sixth year in a row, Charles Schwab Bank has received the highest ranking in customer satisfaction among checking providers in the J.D.
- The bank also achieved the highest scores across the most dimensions driving overall customer satisfaction from level of trust to reducing banking fees.
- Specific dimensions of customer satisfaction where Charles Schwab Bank was #1 are:
“Earning this recognition from J.D. - Power six years running is an incredible testament to our people and the value Charles Schwab Bank delivers in meeting the banking needs of clients, as a seamlessly integrated part of their overall investing and wealth management experience with Schwab,” said Paul Woolway, Managing Director and Chief Banking Officer at Charles Schwab Bank, SSB.