VOIP

Transcom ranked as Technology & Service Leader in the 2023 SPARK Matrix™ Contact Center Outsourcing Services by Quadrant Knowledge Solutions consecutively for the second year

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Mercoledì, Agosto 23, 2023
Knowledge, Universe, Omni, IVR, HP Technology Services, Contact, Quadrant, SPARK, CRM, VOIP, AI, Transcom, Sales, CX

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.

Key Points: 
  • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.
  • MIDDLETON, Mass., Aug. 23, 2023 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Transcom as the 2023 technology & service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2023 consecutively for the second year.
  • The Quadrant Knowledge Solutions' SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning.
  • According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, "Transcom has emerged as a comprehensive contact center outsourcing service provider.

Owl Cyber Defense Acquires Cloud Cyber Security Company

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Martedì, Agosto 22, 2023
Cloud, Intelligence, Full-motion video, RTB, U.S. Department of Defense Strategy for Operating in Cyberspace, Mandatory access control, Identity, IP, Cross-domain solution, Human voice, Government, Organization, Access management, CDS, Acquisition, VOIP, IAM, VTC, Intelligence community, Security-Enhanced Linux, AWS, Arms industry, Video game, Tresi Rudolph, Transfer, Owl, MD, Linux, Collaboration

Columbia, MD, Aug. 22, 2023 (GLOBE NEWSWIRE) -- Owl Cyber Defense (“ Owl ”), the leading provider of hardware-enforced cyber security solutions for military, national security, intelligence and critical infrastructure organizations, today announced that it has acquired Big Bad Wolf Security (“BBWS”) – a Maryland-based technology company focused on next generation cloud infrastructure security for government and commercial applications.

Key Points: 
  • Columbia, MD, Aug. 22, 2023 (GLOBE NEWSWIRE) -- Owl Cyber Defense (“ Owl ”), the leading provider of hardware-enforced cyber security solutions for military, national security, intelligence and critical infrastructure organizations, today announced that it has acquired Big Bad Wolf Security (“BBWS”) – a Maryland-based technology company focused on next generation cloud infrastructure security for government and commercial applications.
  • BBWS brings a highly skilled team of cyber security innovators with specific expertise in cloud security and Cross Domain Solutions (“CDS”) to the Owl family.
  • Owl, a DC Capital Partners portfolio company, has invested over $100 million in advanced CDS technologies in recent years, leading to the only RTB-certified CDS for VTC and VOIP communications.
  • To learn more about Owl Cyber Defense and the team behind the solutions, visit:

HawkSoft and Lightspeed Voice Introduce Two-Way API Integration

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Giovedì, Agosto 3, 2023
Insurance, Communication, API, Human voice, VOIP, Mobile phone, Speed of light

CANBY, Ore., Aug. 3, 2023 /PRNewswire/ -- HawkSoft and Lightspeed Voice are announcing a new stage in their long history of collaboration – the introduction of two-way API integration between the agency management system and popular VOIP platform. Lightspeed Voice is the first VOIP platform to embrace HawkSoft's two-way API capabilities. Mutual customers of both companies can enable integration today with HawkSoft's Marketplace.

Key Points: 
  • Lightspeed Voice embraced requests from their strong contingent of HawkSoft customers by taking integration to the next level: true two-way API integration.
  • "At Lightspeed Voice, we are thrilled to collaborate with HawkSoft and to bring this game-changing integration to insurance agencies," says Joel Poythress, Chief Revenue Officer at Lightspeed Voice.
  • Mutual customers using the HawkSoft Insurance Platform and Lightspeed Voice can enable two-way API integration between the platforms within HawkSoft's Marketplace.
  • Setup is completed in Lightspeed Voice's settings after an agency opts in to sharing data between HawkSoft and Lightspeed Voice.

Lawful Interception Global Market Report 2023: Increasing Cybercrimes Expected to Propel Growth

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Lunedì, Luglio 17, 2023
Benchmark, Communication, Net Optics, DSL, Internet, Law enforcement, Agriculture, COVID-19, Cybercrime, Human, WLAN, USD, Sale, Government, Organization, Access, BAE Systems, SS8, WiMAX, Digital Pictures, Sophos, IAP, Growth, Crime, Hacking, VOIP, Telecommunications network, IPS, Law, ISDN, LTE, Social media, Create, PSTN, Geography, Video game, Fine chemical, Retail, Cryptocurrency, Verint Systems

DUBLIN, July 17, 2023 /PRNewswire/ -- The "Lawful Interception Global Market Report 2023" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, July 17, 2023 /PRNewswire/ -- The "Lawful Interception Global Market Report 2023" report has been added to ResearchAndMarkets.com's offering.
  • The regions covered in the lawful interception market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.
  • The countries covered in the lawful interception market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, and USA
    The of the lawful interception market.
  • Therefore, increasing cybercrimes drive the lawful interception market.

Nextiva Recognized as a Customers’ Choice in 2 Categories in 2023 Gartner® Peer Insights™ ‘Voice of the Customer’ for Unified Communications as a Service

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Mercoledì, Giugno 28, 2023
Technology, Other Communications, Other Technology, Communications, Telecommunications, Software, Networks, Internet, VoIP, Artificial Intelligence, Magic Quadrant, Unified communications, Feedback, UCAA, Human voice, Acquisition, Customer, CRM, VOIP, AI, API, Social media, Mobile phone, Management, Satellite navigation device, Gartner, Nextiva, Worldwide

Along with being recognized as a Strong Performer in the report, Nextiva was also recognized in two categories, as a Customers’ Choice in the Midsize Enterprise Category and North America Category.

Key Points: 
  • Along with being recognized as a Strong Performer in the report, Nextiva was also recognized in two categories, as a Customers’ Choice in the Midsize Enterprise Category and North America Category.
  • Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides the following core capabilities: Telephony, meetings, messaging, software apps, APIs, and adjacent services.
  • Download a complimentary copy of the 2023 Gartner Peer Insights “Voice of the Customer” for Unified Communications as a Service, Worldwide (April 2023) .
  • Gartner, Voice of the Customer for Unified Communications as a Service, Worldwide, 24 April 2023, PEERS.

Marchex Hires Troy Hartless as Chief Revenue Officer

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Martedì, Aprile 4, 2023
Technology, Mobile, Wireless, Security, Marketing, Communications, Software, Digital Marketing, Search Engine Marketing, Artificial Intelligence, Software as a service, COVID, System, Organization, Jason Hartless, VOIP, Ivanti Pulse Connect Secure data breach, Growth, AI, Data science, Sales, Ericsson, Marchex, Motion

(NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that Troy Hartless has joined the company as Chief Revenue Officer.

Key Points: 
  • (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that Troy Hartless has joined the company as Chief Revenue Officer.
  • Hartless has extensive experience as an executive officer for both private and publicly traded technology companies, and will lead Marchex’s sales, marketing, business development, solutions consulting and customer success organizations.
  • Earlier in his career, Hartless held numerous executive positions at various technology companies, including Ericsson (ERICY), GTSI, & Secure Data in Motion.
  • “Troy Hartless brings to Marchex a unique and proven track record of driving revenue while leading dynamic sales and business development organizations for high growth technology companies,” said Edwin Miller, Marchex CEO.

CM.com and SpeechLogix Partner to Deliver Enhanced Customer Engagement Experiences

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Mercoledì, Marzo 22, 2023
WhatsApp, Partnership, Omnichannel, API, Business, Zain Group, VOIP, Mobile phone, Sales, Online shopping, Apple

AUSTIN, Texas, March 22, 2023 /PRNewswire-PRWeb/ -- CM.com, a global leader in conversational commerce solutions, is excited to announce its partnership with SpeechLogix Inc., a leading provider of automated voice technology.

Key Points: 
  • Together, the companies will leverage SpeechLogix's advanced contact center solution and CM.com's omni-channel business messaging API to deliver enhanced customer engagement experiences for businesses of all sizes.
  • "We are excited about our partnership with CM.com," says Haitham El-Hanafi, Head of Sales at SpeechLogix.
  • SpeechLogix Smart Agent Routing, supported by CM.com's omni-channel communication technology, ensures customers are directed to the same agent, regardless of the channel they use.
  • The partnership with CM.com is a win-win for SpeechLogix and its customers, providing a complete, all-in-one, streamlined, and user-friendly platform, providing businesses with cutting-edge solutions to streamline customer interactions and enhance overall customer engagement.

Infobip appoints Richard Kraska as Chief Financial Officer as it continues to target ambitious profitable growth

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Mercoledì, Marzo 22, 2023
Mobile, Wireless, Technology, Other Communications, Marketing, Communications, Telecommunications, Software, Networks, Data Management, Search Engine Marketing, Shift, Western Digital, Infobip, VOIP, CFO, Silicon, Growth, Digital, OpenMarket, GE, Multimedia, RealPage, Management, Juniper

Global cloud communications platform Infobip has appointed Richard Kraska as Chief Financial Officer (CFO).

Key Points: 
  • Global cloud communications platform Infobip has appointed Richard Kraska as Chief Financial Officer (CFO).
  • Richard is a seasoned finance professional who has previously held CFO roles at several fast-growth software businesses.
  • He will lead Infobip’s finance team as it enters a new phase of ambitious profitable growth and cements its position as the leading full-stack omnichannel communications platform for every platform.
  • Before this, he was CFO of the IT business Rocket Software, where he led significant transformations within the finance function to drive overall business growth.

BroadStar Selects IP Infusion’s OcNOS® Disaggregated Solution to Replace Traditional Hardware Switches for MDU Residential Access Applications

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Mercoledì, Marzo 1, 2023
Security, Technology, Mobile, Wireless, Software, Networks, Internet, MDU Wi-Fi, Television, Infusion, Data-rate units, MDU, VOIP, Juniper, IP, Cable television

BroadStar, the fastest Internet provider in Florida with Internet speeds starting at a minimum of 2 Gbps up-and-down, is upgrading its network with IP Infusion’s award-winning IP Infusion bundles.

Key Points: 
  • BroadStar, the fastest Internet provider in Florida with Internet speeds starting at a minimum of 2 Gbps up-and-down, is upgrading its network with IP Infusion’s award-winning IP Infusion bundles.
  • This integrates pre-loaded OcNOS®, the industry’s leading robust and scalable network operating system, with open networking hardware platforms.
  • Benefits include increasing BroadStar’s choices for disaggregated options for Broadband residential and commercial services.
  • “IP Infusion offers BroadStar a variety of competitive advantages, including dramatically reduced operational complexity and lower installation and upkeep costs, making facility-wide systems upgrades faster and easier.”

Bankful Announces Easy Account Integration with QuickBooks

Retrieved on: 
Lunedì, Febbraio 13, 2023
VOIP, Risk, QuickBooks, Software, Online shopping, Online Banking ePayments

THOUSAND OAKS, Calif., Feb.13, 2023 /PRNewswire-PRWeb/ -- Bankful, a leading provider of merchant services, is excited to announce its new integration with QuickBooks, a leading accounting software for small businesses. This integration comes on the heels of Bankful's 2022 rebrand, and it allows high risk merchant clients to seamlessly connect their preferred payment solutions, gateways, and merchant accounts with QuickBooks, making it easier for them to manage their financials and streamline their operations.

Key Points: 
  • With Bankful's integration , merchants can now easily import their banking transactions into QuickBooks, eliminating the need for manual data entry and reducing the risk of errors.
  • Bankful's integration with QuickBooks is particularly beneficial for merchants in regulated industries as it allows them to mitigate risk and grow their businesses.
  • "We are thrilled to offer our high risk merchant clients this new integration with QuickBooks," said Aixa Vilar, Marketing Integration Planner at Bankful.
  • The integration is available now for all of Bankful's merchant clients and can be easily set up through the merchant's Bankful account.