Customers Prefer Fiber Internet When Available, While Satisfaction with Streaming Service Reaches Record High, ACSI Data Show
Fiber internet service providers (ISPs) outshine non-fiber ISPs 76 to 68 (out of 100) for customer satisfaction, per the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024 .
- Fiber internet service providers (ISPs) outshine non-fiber ISPs 76 to 68 (out of 100) for customer satisfaction, per the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024 .
- Amid revenue growth , AT&T Fiber again leads fiber ISPs with an ACSI score of 80 (unchanged).
- Meanwhile, Kinetic Fiber by Windstream and Optimum Fiber make their ACSI debut on the bottom end, with scores of 72 and 66, respectively.
- Amazon Prime Video leads video streaming services, which hit record high
Video streaming customer satisfaction climbs 3% to an all-time high ACSI score of 79.