Orange Business Services reinforces its commitment to the end-user experience with Visibility-as-a Service

Orange Business Service is enhancing its Visibility-as-a-Service offer
to help businesses take the guesswork out of their end-to-end
application performance measurement. The solution provides a solid
foundation for business transformation by ensuring that the end-user
experience is optimized with the rollout of new solutions, such as
SD-WAN or full-scale cloud migration.

The solution is based on Riverbed’s SteelCentral Aternity technology,
which allows true end-to-end performance monitoring of the digital
experience right down to the end-user’s device in any complex global IT
infrastructure. This is the first time the technology is available as a
managed service offering from any global service provider worldwide.

By including the end-user device in the application performance
monitoring solution, IT departments can accurately pinpoint and solve
issues, reducing finger pointing between different departments. It even
allows them to identify potential performance issues before the user
notices them. They can then take proactive steps to fix issues in the
device, application or infrastructure, which reduces calls to the
support desk and improves the overall digital and end-user experience.

One of the customers of the service is international law firm Simmons &
Simmons, which used it to support a major IT software upgrade.
“Visibility-as-a-Service from Orange Business Services played an
instrumental role in the migration of all our lawyers’ computers to
Windows 10. It gave us insight into the PC performance at the user level
to identify if there was any problem that could inhibit the migration.
By taking the necessary proactive steps we were able to roll out the
Windows 10 platform companywide without any interruption or downtime. As
a major global law firm, this is a crucial requirement as our lawyers
need to be able to operate at all times,” said Ross Jeremy, Modern
Workplace Team Lead, Simmons & Simmons.

Major rollout and continual improvement

Visibility-as-a-Service supports major rollouts such as SD-WAN,
Microsoft and cloud migrations, as it can measure the impact to the
end-user before and after the change. It also plays a key role in
continually optimizing the infrastructure by being able to detect the
impact of any minor changes on users, such as a new software patch.

“As a carrier-grade integrator, Orange Business Services is well
positioned to roll-out major transformation projects for our customers
and integrate managed solutions, such as the Riverbed SteelCentral
Aternity service. This solution adds one more piece to our connectivity
portfolio to deliver the best user experience for our customers. The
holistic view of application performance plays an invaluable part not
only for change management in projects, but also throughout the entire
service lifecycle,” said Pierre-Louis Biaggi, vice president,
Connectivity Business Unit, Orange Business Services.

“Companies today are in varying stages of digital transformation as they
are under increased pressure to provide customers with compelling and
faster digital services,” said Andy Elder, chief sales officer at
Riverbed. “With the integration of Riverbed technology into the Orange
managed solutions portfolio, Orange Business Service and Riverbed can
rapidly introduce new services into the market to respond to changing
application and networking needs. Riverbed’s ability to measure and
monitor app performance and the digital and user experience,
and proactively accelerate SaaS and cloud-based applications to anyone,
anywhere, regardless of location, is truly unique in the industry.”

About Orange Business Services

As the B-to-B division of the Orange Group, Orange Business Services
focuses exclusively on serving enterprises around the world. Both a
network operator and a digital services integrator, Orange Business
Services leverages expertise in the areas of IoT, Cloud, Data and AI,
application development and cybersecurity. It supports and protects
companies at every stage of their data lifecycle, from collection,
transport, storage and processing to analysis and sharing.

With companies thriving on innovation, Orange Business Services places
its customers at the heart of an open collaborative ecosystem. This
includes its 25,000 employees, the assets and expertise of the Orange
Group, its technology and business partners and a pool of finely
selected start-ups. More than 3,000 multinational enterprises, as well
as two million professionals, companies and local communities in France,
rely on Orange Business Services.

For more information, visit www.orange-business.com or
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our blogs.

Orange is one of the world's leading telecommunications operators with
revenues of 41 billion euros in 2018 and 264 million customers worldwide
at 31 March 2019. Orange is listed on the Euronext Paris (ORA) and on
the New York Stock Exchange (ORAN).

Orange and any other Orange product or service names included in this
material are trademarks of Orange or Orange Brand Services Limited.

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