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IntelePeer Integrates with Microsoft Azure OpenAI Service to Deliver AI Automation Solutions to Significantly Improve Customer Service

Retrieved on:

Donnerstag, April 18, 2024

With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.

Key Points:

With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.
“Integrated with Microsoft Azure OpenAI Service, IntelePeer’s Communications Automation Platform is transforming customer service, fully automating more than 80 percent of voice and messaging customer interactions,” commented IntelePeer CEO, Frank Fawzi.
This is merely the tip of the iceberg of the impact that AI will deliver to communications automation and customer service."
Ali Dalloul, Vice President, Azure AI, said, “By working with Microsoft Azure, IntelePeer can significantly accelerate its generative AI innovation while streamlining AI model management.

2024 Game Developers Choice Awards Honors Iconic Composer Yoko Shimomura With Lifetime Achievement Award and Industry Veteran Fawzi Mesmar With Ambassador Award

Retrieved on:

Freitag, Februar 9, 2024

Lifetime Achievement Award honoree Yoko Shimomura is a respected Japanese composer and pianist who has delighted players across the world thanks to her work on many iconic game soundtracks.

Key Points:

Lifetime Achievement Award honoree Yoko Shimomura is a respected Japanese composer and pianist who has delighted players across the world thanks to her work on many iconic game soundtracks.
Fawzi Mesmar, recipient of this year’s Ambassador Award, is an award-winning creative director, game designer, author, public speaker and mentor whose career has spanned over two decades in the games industry.
Recipients of the Lifetime Achievement and Ambassador Awards were chosen by this year’s Game Developers Choice Editorial Committee, following suggestions from the International Choice Awards Network (ICAN).
For more details on the Game Developers Conference, please visit the GDC’s official website , or subscribe to regular updates via Facebook , Twitter , or RSS.

IntelePeer Studies Customer Interactions to Determine the ‘Why’ Behind the Contact

Retrieved on:

Donnerstag, Januar 4, 2024

Marketing, Communications, Technology, Other Technology, Software, Artificial Intelligence, PHI, IntelePeer, AI, Protected health information, Insurance, PII, Automation, Fawzi, ROI

The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.

Key Points:

The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments.
The analysis has been used to define and prioritize the interactions that can be automated.
“Our methodology allows businesses to shift focus toward high value revenue-generating customer interactions, delivering immediate cost savings realized within the same quarter as deployment.”
AI is going to transform every business starting with customer interactions.
With the IntelePeer AI Intent Study, companies receive:
AI analysis of and a detailed report regarding the reasons behind customer contact to one’s business.

IntelePeer Solidifies its Position as a Leading AI-powered Communications Automation Provider

Retrieved on:

Montag, Oktober 2, 2023

Telecommunications, Software, Digital Marketing, Public Relations, Investor Relations, Marketing, Artificial Intelligence, Communications, Technology, AI, CX, IntelePeer, Fawzi, Automation, Customer service, Sales

IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.

Key Points:

IntelePeer , a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions.
Additionally, the Company introduces its new AI Hub for facilitating the secure integration of AI technologies and customer data into its suite of Smart products to enhance customer interaction automation and workflow capabilities exponentially.
“This evolution reinforces our strategic direction as AI being foundational to all our products and solutions moving forward,” said IntelePeer CEO, Frank Fawzi.
AI Hub users helps the rapid building and deployment of bots to handle both inbound and outbound communications, fulfilling specific business needs.

IntelePeer Launches SmartOffice Solution to Provide AI-Powered Communications Automation to Regional Offices and Retail Outlets

Retrieved on:

Mittwoch, September 27, 2023

Technology, Other Technology, Telecommunications, Professional Services, Software, Data Analytics, Data Management, Artificial Intelligence, VoIP, Insurance, AI, ROI, IntelePeer, Fawzi, Health, Automation, Sales, Online shopping, Customer service

IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.

Key Points:

IntelePeer , a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations.
“SmartOffice is a unique approach to handling a company’s local-level communications needs,” said IntelePeer CEO Frank Fawzi.
“With generative AI as its backbone, the solution can preserve customer context and data intelligence across the entire enterprise, helping regional offices and retail outlets maintain a professional, hassle-free experience for customers.
“At IntelePeer, we are committed to simplifying and automating business communications by tapping into the power of AI,” continued Fawzi.

IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform

Retrieved on:

Donnerstag, September 14, 2023

At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.

Key Points:

At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.
“The IntelePeer team of customer experience (CX) experts are committed to meeting the demands of our enterprise customers looking to deliver best-in-class, automated customer interactions,” said Frank Fawzi, CEO of IntelePeer.
Through analytics, customers can evaluate contained calls completed by IntelePeer and determine how much they saved using IntelePeer’s AI-powered virtual SmartAgents – rather than a live agent.
“With rich analytics at their fingertips, businesses can increase operational efficiencies, enhance CX and make more data-driven decisions,” continued Fawzi.

38-Year Business Avon Lake Printing and Signs Converts to Minuteman Press Franchise

Retrieved on:

Montag, Juli 10, 2023

Digital media, University, B2B, Hope, Research, Sale, Rich, Minutemen, Petroleum engineering, AVON, Fawzi, Publishing, Online shopping

The new Minuteman Press in Avon Lake remains located at 227 Miller Road, Avon Lake, OH 44012.

Key Points:

The new Minuteman Press in Avon Lake remains located at 227 Miller Road, Avon Lake, OH 44012.
Avon Lake Printing and Signs is now Minuteman Press, Avon Lake, Ohio.
Pictured L-R: Jasser Jasser, co-owner, Minuteman Press; Thomas and Mary Jane Brock, former owners, Avon Lake Printing and Signs; and Majdolin Jasser, co-owner, Minuteman Press.
Ensure that you are willing to learn and retrain.”
Minuteman Press, Avon Lake (formerly Avon Lake Printing and Signs) is located at 227 Miller Road, Avon Lake, OH 44012.

IntelePeer Integrates ChatGPT into its SmartAgent Solution

Retrieved on:

Mittwoch, April 19, 2023

Data Management, Technology, Telecommunications, Artificial Intelligence, Software, Plague, IBM Watson, CAP, ChatGPT, IntelePeer, Organization, AI, Fawzi, Automation, Online shopping, Sales

By integrating ChatGPT into its SmartAgent offering, IntelePeer will empower companies to reduce the cost of labor for contact centers through hyper-automation while allowing agents to focus on higher value, revenue-generating customer care tasks.

Key Points:

By integrating ChatGPT into its SmartAgent offering, IntelePeer will empower companies to reduce the cost of labor for contact centers through hyper-automation while allowing agents to focus on higher value, revenue-generating customer care tasks.
“The infusion of ChatGPT into the contact center environment is truly a watershed moment for the industry, and we are thrilled to be at the forefront of this exciting new approach,” said Frank Fawzi, CEO of IntelePeer.
“Our SmartAgent offering, with its simplified pricing and advanced feature sets, including AI, analytics and omnichannel orchestration, will become even more powerful with the addition of generative AI tools like ChatGPT.
With our extensive in-house expertise, we enable thousands of customers to successfully build, deploy, and support a variety of omnichannel solutions, powered by our SmartAgent and innovative AI tools like ChatGPT,” concluded Fawzi.

Woolpert Hires Former TxDOT Project Manager Fawzi Abou-Hossa to Support Infrastructure Projects Throughout Houston

Retrieved on:

Mittwoch, Januar 19, 2022

HOUSTON, Texas, Jan. 19, 2022 /PRNewswire-PRWeb/ -- Woolpert has hired Fawzi Abou-Hossa, PE, a veteran civil engineer and former Texas Department of Transportation project manager, as a senior project manager for transportation.

Key Points:

HOUSTON, Texas, Jan. 19, 2022 /PRNewswire-PRWeb/ -- Woolpert has hired Fawzi Abou-Hossa, PE, a veteran civil engineer and former Texas Department of Transportation project manager, as a senior project manager for transportation.
He said his construction-related work in Riyadh provided him with a wealth of engineering experience early in his career.
Abou-Hossa said the recently passed federal infrastructure stimulus funding will help Houston address aging infrastructure and modernize existing roadways and bridges, water and sewer systems, and clean energy systems.
"Fawzi has a long reputation for completing major transportation projects on schedule and within budget, for the benefit of the taxpayer, TxDOT and consultants," Milliard said.