NICE Drives Organizations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
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Donnerstag, Mai 30, 2024
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NICE (Nasdaq: NICE) today announced the launch of new industry-leading WFM capabilities, enabling organizations to effortlessly manage their front and back office workstreams in the digital era.
Key Points:
- NICE (Nasdaq: NICE) today announced the launch of new industry-leading WFM capabilities, enabling organizations to effortlessly manage their front and back office workstreams in the digital era.
- This is the optimal way organizations can manage their CX workforce today, enabling organizations to easily handle the massive interaction complexity they continue to face across customer-facing and non-customer-facing interactions.
- Barry Cooper, President, CX Division, NICE, said, “In the early 2000s NICE led the market with skills-based routing.
- Two decades later NICE continues to lead with innovation like TTI, which enables organizations to effectively manage the front and back office in the digital era.