WOW! Extends Relationship with Netcracker for Next-Generation Revenue Management
(WideOpenWest) has extended its relationship with Netcracker to provide a converged experience for its customer sales and care agents.
- (WideOpenWest) has extended its relationship with Netcracker to provide a converged experience for its customer sales and care agents.
- The U.S.-based broadband provider, which offers Internet, TV and phone services in 15 markets located primarily in the Midwest and Southeast, will consolidate Netcracker’s Intelligent Agent Desktop with Netcracker Revenue Management – part of Netcracker Digital BSS – to enhance its business and improve the overall customer experience.
- By integrating revenue management functions, the cloud-based, multitenant platform gives the WOW!
- “We are excited to continue our close collaboration with WOW!,” said Rohit Aggarwal, GM at Netcracker.