Avaya

DEALMAKER AND RESTRUCTURING EXPERT JAMES H.M. SPRAYREGEN TO JOIN HILCO GLOBAL AS VICE CHAIRMAN AND A KEY GROWTH PARTNER AT THE GLOBAL FINANCIAL SERVICES FIRM

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星期二, 三月 19, 2024
World Business Chicago, IHeartMedia, Conference, The National Law Journal, Growth, Pathway to Adventure Council, Goldman Sachs, Digest, Hilco Global, Energy Future Holdings, Executive Committee, Distinguished Service Award, University, Caesar, GGP Inc., American College, Reader's Digest, Lawyer, Kirkland & Ellis, Global Affairs Canada, B.A, Avaya, Illinois College, Vice, Management

As Vice Chairman, Mr. Sprayregen will serve as a partner and key strategic advisor to Hilco Global CEO and founder, Jeffrey Hecktman, working alongside another recent hire, David Kurtz – Vice Chairman and Chief Strategic Officer who joined the firm from Lazard in the fall of 2023.

Key Points: 
  • As Vice Chairman, Mr. Sprayregen will serve as a partner and key strategic advisor to Hilco Global CEO and founder, Jeffrey Hecktman, working alongside another recent hire, David Kurtz – Vice Chairman and Chief Strategic Officer who joined the firm from Lazard in the fall of 2023.
  • These relationships provide an incredible foundation for me to contribute and to play a key role in taking Hilco to the next level of growth and expansion."
  • Sprayregen joins Hilco Global from Kirkland & Ellis, where he was the founder of the Kirkland Restructuring Group.
  • He was co-head of the Restructuring Group at Goldman Sachs from 2006–2008 and returned to Kirkland at the end of 2008.

Cyber Acoustics Announces New Headset that Completely Eliminates Background Noise in Call Centers, Offices, Homes, and Hybrid Work Environments

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星期二, 三月 5, 2024
Avaya, Google Meet, Microsoft Windows, Outsourcing, RingCentral, Friends, BPO, Dog, Noise, Airport, Peripheral, GoTo Meeting, AHT, Human, Acoustics, Skype, School, City centre, Coffee, Family, Cisco Webex, Chromebook, Genesys, Zoom, Face, Software, Microsoft Teams, ENC, Electric motor

Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.

Key Points: 
  • Call center success relies on a number of factors, with Average Handle Time (AHT) being one of the biggest.
  • The superior AI Noise Reduction in the AC-304 headset eliminates all background noise from an agent’s environment, and can lead to shorter call times and an improved AHT metric.
  • The noise-cancelation in the AC-304 is so effective, it eliminates background noise in even the loudest call center or office, no additional software required.
  • “Cyber Acoustics really aims to serve as a technology partner to our customers, not just a vendor,” said Steve Erickson, COO at Cyber Acoustics.

Waterfield Tech Welcomes Klaus Hillmann as Senior Vice President of Sales

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星期二, 二月 20, 2024
Avaya, Knowledge, Senior, AI, Intelligence, Johannes Hillmann, Automation, Sales

BOSTON, Feb. 20, 2024 /PRNewswire-PRWeb/ -- Waterfield Tech, a leading global customer engagement solutions provider, today announced the appointment of Klaus Hillmann as Senior Vice President of Sales. With nearly three decades of experience in the contact center industry, including significant roles at Avaya and C1, Hillmann has a proven track record of building and leading high-performance sales teams.

Key Points: 
  • BOSTON, Feb. 20, 2024 /PRNewswire-PRWeb/ -- Waterfield Tech , a leading global customer engagement solutions provider, today announced the appointment of Klaus Hillmann as Senior Vice President of Sales.
  • Hillmann's decision to join Waterfield Tech was driven by the company's proven capabilities to deliver complex and differentiated solutions for contact center applications.
  • In his new role, Hillmann will enhance the sales organization by focusing on customer outcomes, consultative selling, and leveraging Waterfield Tech's unique services and AI capabilities.
  • "Klaus brings a wealth of knowledge and an impressive track record to Waterfield Tech.

NinjaOne’s Joe Lohmeier Honored as a 2024 CRN Channel Chief

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星期一, 二月 5, 2024
Data Management, Security, Apps, Applications, Technology, Software, Internet, Multimedia, Growth, Cisco, VMware, Editing, CRN, Avaya, RMM, Risk, The Channel Company

NinjaOne , a leading IT platform for endpoint management, security, and visibility, today announced that CRN ®, a brand of The Channel Company , has honored Joe Lohmeier, NinjaOne’s Vice President of Global Channel Sales, in its 2024 Channel Chiefs list .

Key Points: 
  • NinjaOne , a leading IT platform for endpoint management, security, and visibility, today announced that CRN ®, a brand of The Channel Company , has honored Joe Lohmeier, NinjaOne’s Vice President of Global Channel Sales, in its 2024 Channel Chiefs list .
  • Prior to joining NinjaOne in December 2022, Lohmeier held executive leadership positions with industry leaders such as VMware, Cisco, and Avaya, where he’s driven mutual business success.
  • “These channel evangelists are dedicated to supporting solution providers and achieving growth by implementing robust partner programs and unique business strategies,” said Jennifer Follett, VP, US Content, and Executive Editor, CRN, at The Channel Company.
  • The Channel Company is pleased to acknowledge these prominent channel leaders and looks forward to chronicling their achievements throughout the year.”
    For more information on NinjaOne’s Partner Program, visit: https://www.ninjaone.com/partner-program/ .

Web Real Time Communication (webRTC) Market to grow by USD 66.58 billion from 2022-2027, Increasing adoption of bring-your-own-device (BYOD) to be a major trend - Technavio

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星期一, 二月 5, 2024
Cisco, Alphabet Inc., WebRTC, Growth, BYOD, Oracle Corporation, USD, Challenge, HTML, Blackboard Inc., Voice over IP, Avaya, UC, Communication, Risk, Apple Inc., Microsoft, IBM, App Store (iOS/iPadOS), Online shopping

NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The global web real-time communication (webRTC) market size is estimated to grow by USD 66.58 billion from 2022 to 2027, according to Technavio.

Key Points: 
  • NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The global web real-time communication (webRTC) market size is estimated to grow by USD 66.58 billion from 2022 to 2027, according to Technavio.
  • The primary trend driving the Web Real-Time Communication (WebRTC) market growth is the increasing adoption of bring-your-own-device (BYOD) policies.
  • Anthology- The company offers web real-time communication solutions under the brand, Blackboard Inc.
    Apple- The company offers web real-time communication solutions such as Apple Safari WebRTC.
  • Global Web Application Firewall Market size is estimated to grow at a CAGR of 18.76% between 2022 and 2027.

Biz2Credit Won Multiple Technology & Business Awards in 2023 

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星期五, 一月 19, 2024
Woman, Financial services, Research, Statista, Fintech, Bankrate, Financial Times, CNBC, Avaya, Goldman Sachs, Small business, Heidrick & Struggles, Growth

NEW YORK, Jan. 19, 2024 (GLOBE NEWSWIRE) -- Biz2Credit is proud to announce that it earned multiple recognitions for 2023, including Inc.’s “Best in Business Awards,” The Financial Technology Report’s “Top 25 Women Leaders in Financial Technology of 2023,” and Deloitte’s “Technology Fast 500 Awards.”

Key Points: 
  • NEW YORK, Jan. 19, 2024 (GLOBE NEWSWIRE) -- Biz2Credit is proud to announce that it earned multiple recognitions for 2023, including Inc.’s “Best in Business Awards,” The Financial Technology Report’s “Top 25 Women Leaders in Financial Technology of 2023,” and Deloitte’s “Technology Fast 500 Awards.”
    Biz2Credit is an honoree of Inc.’s Best in Business Awards , which recognize companies that want to do something about the problems of the world, including injustices and inequities.
  • Biz2Credit was honored in the Financial Services category for “Business Products & Services.” Since its inception in 2007, Biz2Credit has helped thousands of companies – many of them women-owned or minority-owned – to successfully secure small business financing for working capital and growth.
  • Biz2Credit was also named to Inc.’s 169 Companies Making an Outsized Impact in the Northeast list and was ranked No.
  • Not only is Biz2Credit/Biz2X and its technology winning awards for helping small business secure financing, but its leadership is also being recognized.

Mitel Appoints Jonathan Buckle to lead Americas Sales

Retrieved on: 
星期一, 一月 29, 2024
Technology, VoIP, Mobile, Wireless, Telecommunications, Networks, Internet, Unify, Multimedia, Knowledge, Black box, Buckle, Avaya, Acceleration, Growth

Mitel®, a global leader in business communications, today announced that Jonathan Buckle has been appointed to lead sales strategy and execution for the Americas, including the United States, Canada, and Latin America.

Key Points: 
  • Mitel®, a global leader in business communications, today announced that Jonathan Buckle has been appointed to lead sales strategy and execution for the Americas, including the United States, Canada, and Latin America.
  • View the full release here: https://www.businesswire.com/news/home/20240129536931/en/
    Jonathan Buckle leads Mitel's sales strategy and execution for the Americas, including the United States, Canada, and Latin America.
  • (Photo: Business Wire)
    A communications industry veteran, Buckle brings more than 20 years of sales expertise and leadership experience to Mitel.
  • Previously, Buckle was Vice President Sales West for technology integrator and managed services provider, Carousel Industries.

Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform Completeness Converging CCaaS Voice, Digital, and CX AI

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星期四, 一月 25, 2024
Business, Other Professional Services, Other Technology, Software, Artificial Intelligence, Networks, Finance, Internet, Consulting, Hardware, Banking, Professional Services, Technology, Mobile, Wireless, Online Privacy, Fintech, Data Analytics, Apps, Applications, Synthetic media, PLC, CX, Generative, Avaya, Verint Systems, Human, Tourism

NICE (Nasdaq: NICE) today announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact center operations on to a unified, AI-powered platform.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact center operations on to a unified, AI-powered platform.
  • Carnival UK will work with NICE Value Realization Services and Sycurio PCI Compliance Solutions to assist the speedy transformation at its contact centers in the UK and Germany.
  • This includes a migration from their legacy incumbent solutions with Avaya and Verint to NICE’s CXone cloud platform enabling a seamless omnichannel guest experience.
  • NICE is proud to be at the forefront of this digital experience and I’m excited to see how Carnival UK expands its AI innovation.”

Speech Analytics Market Poised for Robust Growth: Detailed Insights by 2030, Driven by Adoption of Artificial Intelligence Across Industries?

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星期二, 一月 23, 2024
Business, Artificial intelligence, Natural language processing, Partner, NLP, Component, AI, Avaya, AWS, USD, Health, Organization, Machine learning, Region, Compound annual growth rate, Growth, Retail

Factors such as the expanding utilization of mobile financial applications as well as the increasing adoption in retail and e-commerce sectors are propelling the market forward.

Key Points: 
  • Factors such as the expanding utilization of mobile financial applications as well as the increasing adoption in retail and e-commerce sectors are propelling the market forward.
  • These key players are integral in driving innovation, as they continually enhance their offerings in speech analytics with advanced AI-backed tools.
  • From finance to healthcare, businesses are leveraging speech analytics tools to refine customer service, detect early signs of customer dissatisfaction, and augment their market intelligence capabilities.
  • Government initiatives and a spike in the number of customer interaction centers are nurturing the growth of the Speech Analytics Market in this region.

Global Hosted PBX Market to Surge to $22.68 Billion by 2030: Industry Analysis Reflects Robust Growth Trajectory

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星期二, 一月 23, 2024
Voice over IP, Eye, Compound annual growth rate, Research, Government, AT&T, Partner, Research report, Vertical, Communication, Hosting, Education, Public sector, Avaya, SME, Cisco, Region, BFSI, PBX, RingCentral, Growth

With the recent emergence of the Global Hosted PBX Market report, industry analysts forecast a significant growth from $8.5 billion in 2023 to an impressive $22.68 billion by 2030.

Key Points: 
  • With the recent emergence of the Global Hosted PBX Market report, industry analysts forecast a significant growth from $8.5 billion in 2023 to an impressive $22.68 billion by 2030.
  • The comprehensive market analysis delves into multiple facets of the Hosted PBX sector, detailing offerings, organizational size, verticals, and regional market penetrations.
  • The research report offers strategic insights into the current state of the Hosted PBX Market, with an eye on future growth opportunities.
  • Industry leaders and emerging market participants can now gain valuable insights into competitive strategies, market drivers, and the market dynamics influencing short, medium, and long-term growth.