HDI’s SupportWorld Live 2024 Offers Five Dynamic Keynotes to Inspire Support and Service Management Professionals

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces five dynamic thought leaders will keynote SupportWorld Live 2024. The event will take place April 27-May 2 at the Colorado Convention Center in Denver. Register here.

Tara Gibb, Senior Director of HDI said, “Our keynote presenters will deliver valuable insights and thought leadership to help attendees change the way they think about the future of support. Through inspiring stories and engaging advice and best practices, attendees will leave the presentations transformed.”

Manley Feinberg, business leadership and peak performance expert and author will present “Reaching Your Next Summit: 7 Vertical Lessons to Lead in the Unknown” on April 29. Feinberg, a world traveled mountain climber, will deliver an inspirational talk on how attendees can “Achieve New Heights” in their career and life. Manley has the unique gift of being able to motivate and engage corporate teams in high stakes markets and lead groups climbing the steepest of mountains. Attendees will walk away with a renewed sense of focus, commitment and momentum to realize the next level in life and business.

Kyle Scheele, accidental TikToker and champion of crazy ideas will present “BECOMING AN IDEA FACTORY: How to Turn Yourself (and Your Organization) Into an Innovation Machine” on April 30. Innovation and new thinking are critical for growing businesses, engaging teams, supporting efficiency, and achieving long term success. Scheele will share how to challenge norms and embrace creativity, which leads to positive change and new summits.

Julia Landauer, NASCAR 2-time champion and motivational speaker will present “DRIVE: Using Technology and Data to Get to Victory” on April 30. Landauer will discuss how understanding the biology of fear can help individuals approach things that scare them with confidence, and techniques for how to use technology to support innovative practices.

Adam Smiley Poswolsky, workplace belonging expert, will present “Creating Human Connection and Community in the Era of Hybrid, AI, and Overwhelm” on May 1. In a lonely, nonstop, overwhelmed work environment, workplace connection has withered. Behind every success, there’s a team of people, a mentor, or someone supporting and encouraging individuals to be their best selves. In a remote and hybrid work world, it can be hard for team members to find this support. Smiley Poswolsky will provide practical insights on how to tackle these challenges. Attendees will leave the presentation with a toolkit to reimagine a collaborative, inclusive, people-first culture, and become an industry leader in the future of work.

Alex Weber, award-winning entertainer and American Ninja Warrior will present “How to Overcome Challenges and be the UNSTOPPABLE You!” on May 2. In the fast-changing world of IT support and service management, everyone faces setbacks, fears, negativity, pressures, and uncertainty. But not everyone knows how to overcome these challenges. In this presentation, Weber will share his battle-tested system to achieve peak leadership and performance.

The Conference Program will offer workshops, training, keynote presentations, general sessions, panel discussions, solution spotlights, pre-event training and over 15 case studies across education, healthcare, technology and other industries. Click here to see the agenda.

To learn more about HDI’s SupportWorld Live or to register for the event, click here. Stay up to date on Facebook, X or LinkedIn.

For sponsorship opportunities, contact Ayrien Machiran at [email protected].

Media interested in a media pass, email Meryl Franzman at [email protected].

About HDI

For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

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