Unisys Earns Dual Honors as Managed Services Provider of the Year and Service Transformation Leader from Service Desk Institute (SDI)
BLUE BELL, Pa., Dec. 22, 2023 /PRNewswire/ -- Unisys (NYSE: UIS) was honored with two significant accolades — Managed Services Provider (MSP) of the Year and Service Transformation of the Year — from the Service Desk Institute (SDI), a global community of service desk and support professionals.
- BLUE BELL, Pa., Dec. 22, 2023 /PRNewswire/ -- Unisys (NYSE: UIS) was honored with two significant accolades — Managed Services Provider (MSP) of the Year and Service Transformation of the Year — from the Service Desk Institute (SDI), a global community of service desk and support professionals.
- These awards recognize providers who deeply understand their client's business and offer exceptional service and innovative solutions to achieve their goals.
- Unisys earned the MSP of the Year award by taking a comprehensive approach to client satisfaction, offering an extensive service portfolio that includes a rigorous service desk platform measuring performance through Experience Level Agreements (XLAs).
- These recognitions follow other prestigious achievements Unisys has received from SDI, including the 2022 Best Service Desk CX (Customer Experience) and Service Desk Analyst of the Year awards.