AskMary: Basware Teams Up with Microsoft to Enhance Customer Support with ChatGPT
HELSINKI, Nov. 6, 2023 /PRNewswire/ -- Basware, the leader in making AP automation and invoice processing happen, has come together with Microsoft and Zure to announce the launch of its generative AI tool which uses Microsoft Azure OpenAI ChatGPT. The tool, named AskMary, integrates ChatGPT technology to help Basware draft responses to customer inquiries. AskMary will empower Basware's customer support team to deliver a more accurate and faster support function for its customers.
- AskMary will empower Basware's customer support team to deliver a more accurate and faster support function for its customers.
- The collaboration allows Basware to leverage ChatGPT technology through Microsoft Azure's OpenAI service within Basware's own Microsoft Azure environment.
- Human-led Support: The tool requires human input to create customer responses, which are then refined and sent by Basware's customer support team.
- Matthias Lippert, Chief Customer Support Officer at Basware, commented:
"Delivering customer value is one of our core objectives at Basware.