Two thirds of organisations plan to continue or increase IT outsourcing in the next two years, as cloud providers deliver improved services during the pandemic
Research also found that cloud service provider satisfaction is higher than the percentage of respondents that are satisfied with their IT service providers.
- Research also found that cloud service provider satisfaction is higher than the percentage of respondents that are satisfied with their IT service providers.
- By industry, the manufacturing and chemicals sector, and the financial services sector, are planning to increase their outsourcing the most, scoring 59% and 46% respectively.
- Overall, respondents are satisfied with their IT service provider(s), with 89% of all 628 IT sourcing relationships being rated as satisfactory.
- Cloud provider satisfaction is higher compared to the IT service providers, with 96% of all 878 cloud sourcing relationships being rated as satisfactory.