Conversation

CustomGPT.ai Outperforms OpenAI and Sets New Industry Standard for Answer Accuracy in Industry RAG Benchmark

Retrieved on: 
Wednesday, March 13, 2024

BOSTON, March 13, 2024 /PRNewswire/ -- In a groundbreaking demonstration of its capabilities, CustomGPT.ai has surpassed industry giants in the latest independent Retrieval-Augmented Generation (RAG) benchmark evaluations conducted by Tonic.ai, a pioneer in data mimicking and de-identification. The findings set a new standard for accuracy and answer quality in the field of artificial intelligence technology.

Key Points: 
  • The findings set a new standard for accuracy and answer quality in the field of artificial intelligence technology.
  • "CustomGPT.ai is the clear winner in this RAG face-off," shares Adam Kamor, PhD, in a February 27, 2024 Tonic blog .
  • "Of note, CustomGPT.ai's median score was a 5, something not seen before by the RAG assistants we've evaluated.
  • It is easy to configure, just like OpenAI, but answer quality was superior."

Jacobs Secures MacDill Air Force Base Civil Engineer Base Maintenance Contract

Retrieved on: 
Wednesday, March 13, 2024

DALLAS, March 13, 2024 /PRNewswire/ -- Jacobs (NYSE: J) was awarded as the major subcontractor and supporting partner to the $249M contract for the Chugach Logistics and Facility Services Joint Venture, LLC for MacDill Air Force Base support services.

Key Points: 
  • DALLAS, March 13, 2024 /PRNewswire/ -- Jacobs (NYSE: J) was awarded as the major subcontractor and supporting partner to the $249M contract for the Chugach Logistics and Facility Services Joint Venture, LLC for MacDill Air Force Base support services.
  • Under this contract, Jacobs will perform facility engineering, asset management and planning services for MacDill, leveraging critical expertise to deploy its intelligent asset management framework by improving operational availability and enhancing the sustainability of critical infrastructure at MacDill.
  • "Backed by more than 70 years of industry-leading experience, Jacobs is strategically poised to provide engineering excellence and drive operational advancements in support of the Chugach team," said Jacobs Senior Vice President Mark Walter.
  • We base these forward-looking statements on management's current estimates and expectations, as well as currently available competitive, financial and economic data.

Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI and Contact Center Solution

Retrieved on: 
Tuesday, March 12, 2024

ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will help in the consolidation of the organization's current technology environment, reducing operational costs, while optimizing services to the millions of passengers it supports weekly. 

Key Points: 
  • ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
  • "To substitute one contact center solution for another isn't transformative but rather an opportunity to step back and assess the entire customer service supply chain.
  • ServiceNow-integrated Conversational AI and Call Routing: ability to deliver voice self-service and intelligent live agent routing based on ServiceNow data.
  • SIP Integration via Hybrid Cloud Deployment: ability to leverage the company's existing SIP environment (bring-your-own-carrier) while enabling rich cloud-hosted and AI capabilities.

Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI and Contact Center Solution

Retrieved on: 
Tuesday, March 12, 2024

ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company. The strategic move will help in the consolidation of the organization's current technology environment, reducing operational costs, while optimizing services to the millions of passengers it supports weekly. 

Key Points: 
  • ROCKVILLE, Md., March 12, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
  • "To substitute one contact center solution for another isn't transformative but rather an opportunity to step back and assess the entire customer service supply chain.
  • ServiceNow-integrated Conversational AI and Call Routing: ability to deliver voice self-service and intelligent live agent routing based on ServiceNow data.
  • SIP Integration via Hybrid Cloud Deployment: ability to leverage the company's existing SIP environment (bring-your-own-carrier) while enabling rich cloud-hosted and AI capabilities.

DataGPT Launches First-to-Market Dynamic Benchmarking

Retrieved on: 
Tuesday, March 12, 2024

WALNUT, Calif., March 12, 2024 /PRNewswire/ -- DataGPT, the leading provider of conversational AI data analytics software, today announced Dynamic Benchmarking, giving business users the power to analyze data by date range and perform head-to-head comparisons of specific segments within the data over the same period of time.

Key Points: 
  • Created in response to a request from a Fortune 100 media and entertainment company, DataGPT is the first conversational AI data analytics software provider to offer Dynamic Benchmarking.
  • "We are proud to unveil Dynamic Benchmarking, a testament to DataGPT's commitment to innovation and meeting the evolving needs of our customers," said Arina Curtis, CEO and co-founder, DataGPT.
  • Dynamic Benchmarking underscores our dedication to providing nimble and efficient solutions that deliver valuable insights and power informed decision making for businesses everywhere."
  • Increased Efficiency - Dynamic Benchmarking is powered by DataGPT's proprietary Lightning Compute Engine, which is 90 times faster than traditional databases.

Creating the Future: Conversational AI Innovator Paradox Promotes Industry Leader Adam Godson to CEO

Retrieved on: 
Monday, March 11, 2024

SCOTTSDALE, Ariz., March 11, 2024 /PRNewswire/ -- Paradox, the global leader in leveraging Conversational AI to transform how employers like McDonald's, Nestlé, CVS Health, General Motors, and Marriott International get hiring work done, today announced the promotion of President and Chief Product Officer Adam Godson to the role of Chief Executive Officer, with founder Aaron Matos moving into the Executive Chairman role.

Key Points: 
  • Adam is a great partner, and we share an obsession for transforming this industry — and our clients' organizations — for the better.
  • Paradox is also an SAP Endorsed partner , helping SAP clients globally transform their recruitment process with Conversational AI.
  • "It's an incredible privilege to follow Aaron as CEO and lead Paradox on our next phase of innovation and growth," said Godson.
  • "Paradox has built a company that's revolutionizing our industry," said Joe Shaker, President of Shaker Recruitment Marketing and long-time partner of Paradox.

Jacobs and Mott MacDonald Appointed Technical Partner by Thames Water in the UK

Retrieved on: 
Monday, March 11, 2024

DALLAS, March 11, 2024 /PRNewswire/ -- Jacobs (NYSE:J) and Mott MacDonald have been selected by Thames Water, the U.K.'s largest water and waste utility, as technical partner to support delivery of the water company's $5.9 billion (£4.7B) future asset investment programs under its Strategic Resource Option (SRO) framework.

Key Points: 
  • "Jacobs and Mott MacDonald combine tremendous global capabilities from major complex water infrastructure programs, and together with our U.K. planning experience will provide innovative support," said Jacobs Senior Vice President Kate Kenny.
  • "As the need for long-term, integrated water management solutions intensifies, we'll work collaboratively with Thames Water to solve some of the U.K.'s greatest water resources challenges."
  • Mott MacDonald Managing Director UK & Europe Richard Risdon said: "I'm delighted to announce our appointment to this framework.
  • Mott MacDonald and Jacobs have an impressive track-record of providing industry leading services to the U.K. water sector and we look forward to continuing to work closely with Thames Water, helping deliver pioneering solutions for the benefit of the communities they serve."

5 Insights from INTREN GROUP's Immersive Event

Retrieved on: 
Monday, March 11, 2024

This immersive experience aimed to inspire and ignite the conversation of innovation, pushing the boundaries of what's possible in the realm of marketing.

Key Points: 
  • This immersive experience aimed to inspire and ignite the conversation of innovation, pushing the boundaries of what's possible in the realm of marketing.
  • First and foremost takeaway, the event highlighted the critical importance of immersing consumers in interactive experiences.
  • Immersive experiences offer a solution by drawing active attention, as Confucius famously said, "I hear and I forget.
  • Jacqueline AlBoghdadi, CMO at AlShaya Group, echoed this sentiment during the launch event for Intren Labs in Dubai.

Israeli strike on World Central Kitchen aid convoy shows growing danger of humanitarian work in conflict zones

Retrieved on: 
Friday, April 5, 2024

World Central Kitchen, one of the few international aid groups operating in Gaza, announced shortly after the attack that it would suspend its operations in Gaza.

Key Points: 
  • World Central Kitchen, one of the few international aid groups operating in Gaza, announced shortly after the attack that it would suspend its operations in Gaza.
  • In 2023, 237 aid workers were killed, kidnapped or wounded, marking a sharp rise from the 35 humanitarians who faced the same fate in 1997.
  • Why has it become more dangerous for aid workers to operate in conflict zones?
  • But there are also many more aid workers than there used to be, and we are delivering aid in different ways.
  • In the Afghanistan War, for example, aid was funded by the U.S., which was a party to the conflict.
  • From the Taliban’s perspective, this wasn’t neutral; this was U.S. aid, and the U.S. was one of the fighting forces.
  • It sounds like the World Central Kitchen workers were in direct contact with IDF and had clearance from them to travel.
  • The World Central Kitchen workers were traveling along one of Israel’s preapproved aid delivery routes.
  • How is the Gaza conflict different from other wars in terms of aid worker attacks, and what could this mean for future humanitarian work there?
  • Six of the World Central Kitchen workers who were killed were foreigners, which is one reason why I think we are paying attention.


Elizabeth Stites does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

8 ways to ensure Indonesia’s nickel sector is sustainable

Retrieved on: 
Friday, April 5, 2024

Since a 2020 law ordering the processing of mining commodities into more valuable, marketable products (downstreaming), Indonesia’s nickel production and export have surged sharply.

Key Points: 
  • Since a 2020 law ordering the processing of mining commodities into more valuable, marketable products (downstreaming), Indonesia’s nickel production and export have surged sharply.
  • However, controversies surrounding Indonesia’s nickel sector are difficult to ignore.
  • Additionally, the tumult caused by Indonesia’s nickel export ban, which led to a 2021 lawsuit at the World Trade Organization, and the collapse of nickel prices due to oversupply have been notable.
  • As the world’s largest nickel producer and reserve holder, according to data from the United States Geological Survey, downstream processing is seemingly inevitable for Indonesia.
  • Here are eight crucial aspects to consider to ensure Indonesia’s nickel sector’s environmental and economic sustainability.

1. Realigning the nickel industry narrative

  • For instance, the narrative around nickel downstreaming, heavily promoted by Jokowi, is often linked to Indonesia’s ambition to become a global EV battery producer.
  • In reality, 70% of Indonesia’s nickel is absorbed for stainless steel production, a primary material for items from kitchen utensils to skyscrapers and wind turbines.
  • According to Adhiguna, the nickel industry’s strong narrative for EV battery development hinders a comprehensive discussion of its economic and environmental sustainability.

2. Incentives for decarbonisation and waste management

  • At the upstream level, emissions arise directly and indirectly from mining equipment and the energy needed for processing).
  • Hydrometallurgy – the extraction of nickel with chemical solutions mainly used for producing battery raw materials – generates waste that risks polluting water and soil.
  • “From the government itself, I believe there must be incentives for emission reduction,” he asserted.

3. Pressures from consumers

  • Indonesian nickel consumers can also play a significant role in demanding sustainable mining and processing practices.
  • For instance, Indonesian nickel product users could adopt the European Union’s policy requiring bioenergy only from sustainably managed sources free from deforestation.
  • According to him, the most feasible demands for sustainable nickel could come from producers and consumers of electric vehicles and their components, such as batteries.

4. Limiting expansion

  • Adhiguna believes restricting the industry’s expansion is a viable solution to address environmental impacts, preserve reserves, and rectify the plummeting nickel prices in the market.
  • Nickel ore production is affected by the demand for processing facilities and limiting the number of smelters would gradually improve nickel ore prices.

5. Strengthening exploration and nickel reserve data

  • The Indonesian Nickel Miners Association (APNI) stated earlier this year that Indonesia’s high-grade nickel ore reserves, mainly used for steel production, would be depleted within six years.
  • Although the government has refuted APNI’s statement, it underscores that Indonesia’s nickel is finite.
  • Gani also emphasised the importance of reducing environmental impacts starting from the exploration stage of mining.

6. Evaluating export bans, strengthening cooperation

  • Given the unclear trajectory towards EV (with nickel batteries), it’s worth considering whether these incentives are sustainable,” he added.
  • Gupta also recommended that the government strengthen international nickel supply chain cooperation rather than impose export bans, which do not always benefit Indonesia.
  • Almost 90% of Indonesia’s nickel export is shipped to China.

7. Drafting a comprehensive roadmap

  • With China currently experiencing an oversupply of electric batteries, Adhiguna reiterated how important it was for Indonesia to have a far-reaching roadmap for its nickel ambition.
  • Meanwhile, Gupta believes Indonesia needs to reassess how far investor interest in developing nickel downstreaming extends.
  • After all, nickel is widely used in everyday life, from kitchen utensils and electronic equipment to supporting various industrial sectors.

8. Sustainable mining practices

  • By integrating the aspects mentioned above, according to Gani, it’s time for sustainable mining practices to serve more than just a slogan, applied with tightened oversight from the government.
  • Indonesia could emulate countries that have successfully implemented sustainable practices, such as Canada with its biomass-powered mining energy sources.