Customer service

Amy Terpeluk to Lead the FINN Global Purpose and Social Impact Practice

Retrieved on: 
Tuesday, March 19, 2024
Verizon Communications, Conference, Communication, Woman, Environment, Parent, United, George Washington University, Education, Health, Public, Social impact, Lord, Journal, United Nations, Adolescence, O'Dwyer, Marketing, Corporate social responsibility, GE HealthCare, Yoy, PRWeek, Strategy, CSR, Heart, UN Women, Practice, Adolescent health, Customer service, New Line Cinema, Amy, GoFundMe

NEW YORK, March 19, 2024 /PRNewswire/ -- FINN Partners announced today that Amy Terpeluk, managing partner, is promoted to Global Purpose and Social Impact Practice Lead. Amy has led the flagship Corporate Social Responsibility (CSR) and Social Impact Group since 2017, and her appointment to Practice Lead recognizes her ability to chart how social impact transcends C-Suite, Communications, Investor Relations, Marketing, and Customer Service functions.

Key Points: 
  • NEW YORK, March 19, 2024 /PRNewswire/ -- FINN Partners announced today that Amy Terpeluk, managing partner, is promoted to Global Purpose and Social Impact Practice Lead.
  • Amy has led the flagship Corporate Social Responsibility (CSR) and Social Impact Group since 2017, and her appointment to Practice Lead recognizes her ability to chart how social impact transcends C-Suite, Communications, Investor Relations, Marketing, and Customer Service functions.
  • Amy Terpeluk to Lead the FINN Global Purpose and Social Impact Practice.
  • FINN colleague Gil Bashe, Chair Global Health and Purpose, champions the Purpose and Social Impact Practice.

evaluagent Named as a Contact Center Solution Finalist in the 18th Annual Stevie® Awards for Sales & Customer Service

Retrieved on: 
Monday, March 18, 2024
Automation, Organization, City centre, Customer service, Customer experience, Business development, AI, CX, Quality assurance, Management

NEW YORK, March 18, 2024 /PRNewswire-PRWeb/ -- evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales & Customer Service.

Key Points: 
  • NEW YORK, March 18, 2024 /PRNewswire-PRWeb/ -- evaluagent , a global leader in contact center quality assurance and performance improvement software, today announced that it has been named a Contact Center Solution finalist in the 18th Annual Stevie® Awards for Sales & Customer Service .
  • evaluagent provides the first platform to connect out-of-the-box, customizable and AI-driven insights from real customer conversations with automated Quality Assurance (QA), to improve contact center workflows and provide an elevated Customer Experience (CX).
  • The platform analyzes 100% of customer interactions through call, text, chat and email channels to identify actionable insights from every engagement with a customer.
  • "Our automated agent engagement platform helps brands boost the quality of their sales and service interactions with customers, and deliver an exceptional customer experience.

Lakeside Software Unveils AI-Powered Intelligence Package

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Monday, March 18, 2024
Attention, Organization, Algorithm, Growth, Environment, AI, Anomaly, Microsoft Power BI, Telemetry, Intelligence, Collection, Command, Customer service

BOSTON, March 18, 2024 /PRNewswire/ -- Lakeside Software, the leading IT data intelligence company, today announced its Intelligence Package that will combat costly and time-consuming manual and reactive IT challenges that cause critical downtime. With IT expenses soaring and technology disruptions demanding the attention of multiple staff members, the need for a smarter, more efficient solution has never been more pressing. Recognizing these challenges, Lakeside leveraged its unparalleled collection of high-quality, well-structured IT data and proactive IT capabilities to create AI models purpose-built for IT. Its groundbreaking SysTrack Intelligence Package is positioned to revolutionize IT operations.

Key Points: 
  • BOSTON, March 18, 2024 /PRNewswire/ -- Lakeside Software , the leading IT data intelligence company, today announced its Intelligence Package that will combat costly and time-consuming manual and reactive IT challenges that cause critical downtime.
  • Lakeside's AI-powered SysTrack Intelligence Package empowers organizations with proactive and predictive capabilities.
  • "At Lakeside Software, we understand the critical role that AI plays in transforming IT and addressing the complex challenges faced by organizations today," said Dave Keil, Chief Executive Officer at Lakeside Software.
  • For more information about Lakeside Software and its SysTrack Intelligence Package, please visit AIThatSpeaksIT.com.

AIHumanizer Launched the Ultimate AI to Text Converter to Humanize AI Text

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Saturday, March 16, 2024
ChatGPT, Multimedia, Creativity, Humanized antibody, OpenAI, Artificial intelligence, AI, Customer service

NEW YORK, March 16, 2024 /PRNewswire-PRWeb/ -- In the digital age, while artificial intelligence (AI) significantly accelerates content creation, its output often lacks human warmth and easily triggers AI detection tools, posing risks for creators. Addressing this crucial gap, AIHumanizer emerges as an innovative solution, designed to convert AI text to human content, thereby enabling it to bypass AI detection mechanisms effectively.

Key Points: 
  • Addressing this crucial gap, AIHumanizer emerges as an innovative solution, designed to convert AI text to human content, thereby enabling it to bypass AI detection mechanisms effectively.
  • AIHumanizer's unique technology offers an impeccable solution to one of the most pressing challenges faced by content creators today: humanizing AI text.
  • Among the numerous benefits this AI humanizer offers, its ability to consistently humanize AI text and beat sophisticated AI detectors stands out.
  • To convert AI to human text using the AI humanizer, users simply need to copy their AI-written content into the platform's intuitive converter, press the 'Humanize' button, and witness the transformation.

Global BPaaS Industry Report 2023-2028: Increasing Opportunities with Focus on Multi-Process Business Workflow and Expanding Market Access and Inclusivity in BPaaS Solutions

Retrieved on: 
Saturday, March 16, 2024
E-commerce, Business process, Human resource management, Organization, Infosys BPM, Growth, DXC Technology, Conduent, Tech Mahindra, Intelligence, EXL, TCS, Artificial intelligence, SAP, HCL, Public expenditure, Wipro, Overalls, IBM, Competition (economics), As a service, Cloud computing, Accenture, Telecom, Machine learning, BFSI, Customer service, Region, SME, Health, Retail

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments.

Key Points: 
  • The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall BPaaS market and the subsegments.
  • The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.
  • The flexibility and scalability of BPaaS models allow businesses to adapt to changing market dynamics and scale their operations accordingly.
  • Surge in Industry-Specific BPaaS Solutions, Fostering Innovation and Customization
    Growth of BPaaS Adoption Among SMEs, Enhancing Accessibility and Competitiveness

PIA Announces Call for 2024 Spring Award Nominations

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Friday, March 15, 2024
YIP, Social media, Insurance, CSR, National Association, Customer service, Car, PIA, Financial adviser

WASHINGTON, March 15, 2024 /PRNewswire/ -- The National Association of Professional Insurance Agents (PIA) has announced a call for nominations for three prestigious awards in its 2024 Spring Awards Program.

Key Points: 
  • WASHINGTON, March 15, 2024 /PRNewswire/ -- The National Association of Professional Insurance Agents (PIA) has announced a call for nominations for three prestigious awards in its 2024 Spring Awards Program.
  • The PIA National Professional Agent of the Year Award is PIA's highest national award of distinction.
  • Nominations for the PIA National Professional Agent of the Year Award are submitted by PIA state and regional affiliate associations.
  • In states which receive their services directly from the PIA national headquarters, individual members may submit nominations directly for this award.

1,000,000 Gen Alphas Have Cloned Themselves Using AI on Sendit

Retrieved on: 
Friday, March 15, 2024
THG plc, ChatGPT, Generation Alpha, Skai Jackson, Human, Artificial intelligence, AI, Networking hardware, Customer service

CULVER CITY, Calif., March 15, 2024 /PRNewswire/ -- Iconic Hearts, the company behind the leading social networking app Sendit, today announced that 1 million Gen Alpha users have cloned themselves using artificial intelligence. Sendit is creating the next gen way to understand the people around us using AI. Information about humans will no longer require an online scavenger hunt, but instead will be accessible through a friendly chat with an AI that knows them inside and out.

Key Points: 
  • CULVER CITY, Calif., March 15, 2024 /PRNewswire/ -- Iconic Hearts, the company behind the leading social networking app Sendit, today announced that 1 million Gen Alpha users have cloned themselves using artificial intelligence.
  • Sendit is creating the next gen way to understand the people around us using AI.
  • Sendit users have full ownership and control over their AI, allowing them to verify, edit, and delete answers at any time.
  • Sendit AI has not only been adopted by the everyday teen, but has also been a popular tool for celebrities to engage with their online communities.

Duke Energy supports Florida customers with $150,000 in grants to programs aimed at providing stability

Retrieved on: 
Thursday, March 14, 2024
Electricity, Customer service, Organization, Projection, Humanity, Carbon accounting, News, Transport, Food, Carbon, Duke Energy Florida, Housing, Hydrogen, Weather, Government, Renewable energy

"When our neighbors need help, these are the organizations they turn to," said Melissa Seixas, Duke Energy Florida state president.

Key Points: 
  • "When our neighbors need help, these are the organizations they turn to," said Melissa Seixas, Duke Energy Florida state president.
  • Duke Energy also offers a number of tools and resources to help customers.
  • Duke Energy Florida, a subsidiary of Duke Energy, owns 10,500 megawatts of energy capacity, supplying electricity to 1.9 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
  • The Duke Energy Foundation provides more than $30 million annually in philanthropic support to meet the needs of communities where Duke Energy customers live and work.

ClearBlade Announces Standout 150% Revenue Growth, Significant Customer Acquisition in 2023

Retrieved on: 
Thursday, March 14, 2024
Cloud, Health, Synthetic media, ROI, Google Cloud, Growth, Transport, Transport law, Software, Life, Digital twin, CRN, Seawolf, Water, Traction, Windows IoT, Language, Generative, Customer service

AUSTIN, Texas, March 14, 2024 /PRNewswire-PRWeb/ -- ClearBlade, the industry-leading provider of Edge AI, IoT, and Intelligent Assets software with the fastest ROI, today announced that 2023 was a breakout year for the company and 2024 is poised to be just as spectacular.

Key Points: 
  • "ClearBlade's outstanding performance is a testament to our incredible team, our deep dedication to bringing customers' vision to life, and our best-in-class software," said ClearBlade Founder & Chief Executive Officer Eric Simone.
  • "ClearBlade's outstanding performance is a testament to our incredible team, our deep dedication to bringing customers' vision to life, and our best-in-class software," said ClearBlade Founder & Chief Executive Officer Eric Simone.
  • In 2022 and 2023, the industry experienced a significant shakeout as several companies abandoned their IoT software, creating an opportunity for ClearBlade to capture a significant market share.
  • Most notably, ClearBlade captured over 250 Google Cloud customers into its IoT Core, Digital Twins, and Edge AI products.

Zendesk to Acquire Ultimate

Retrieved on: 
Wednesday, March 13, 2024
Taskrabbit, Automation, Organization, Intelligence, SAN, Acquisition, Relate, AI, CX, Ultimate, Eye, System, Creativity, Customer service

SAN FRANCISCO, March 13, 2024 /PRNewswire/ -- Zendesk announced today it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market1. As unprecedented demand for AI drives up the speed and frequency of customer engagement, AI agents push beyond traditional bot capabilities to help brands transform CX into a competitive advantage. With Ultimate, Zendesk will offer AI agents with enhanced intelligence that are not just reactive, but proactive problem solvers, complementing human expertise.

Key Points: 
  • SAN FRANCISCO, March 13, 2024 /PRNewswire/ -- Zendesk announced today it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market1.
  • With Ultimate, Zendesk will offer AI agents with enhanced intelligence that are not just reactive, but proactive problem solvers, complementing human expertise.
  • "With Zendesk and Ultimate, we will not only meet but exceed our customers' expectations, all while keeping an eye on efficiency and cost-effectiveness."
  • With Zendesk AI, Ultimate and the company's AI-powered Workforce Engagement Management solutions, Zendesk offers the only complete CX platform that elevates customer experiences, manages service quality and accelerates business growth.