Customer service

Vonage to Launch Enhanced Noise Cancellation

Retrieved on: 
Tuesday, March 26, 2024
Savings bank, City centre, Prevalence, Noise, Communication, Kniphofia, EVP, Environment, Partnership, VCC, Triage, IDC, Engineering, Vonage, Machine learning, Customer service, Human

HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC). This noise and echo cancellation feature uses machine learning to eliminate disruptive background noises and voices, boosting agent productivity, reducing average handle time, and improving the overall customer experience.

Key Points: 
  • HOLMDEL, N.J., March 26, 2024 /PRNewswire/ -- Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced the addition of Vonage Enhanced Noise Cancellation to Vonage Contact Center (VCC).
  • Through Krisp's proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology.
  • Vonage customer Champion Power Equipment , a global market leader in power generation equipment, relies on Vonage Enhanced Noise Cancellation to help its agents diagnose and triage inbound callers seeking service on equipment.
  • To date, more than 100,000 calls into VCC and a total of 350,000 minutes have been completed by Vonage customers using Vonage Enhanced Noise Cancellation.

Policaro Group Opens BMW Dealership in Etobicoke

Retrieved on: 
Monday, March 25, 2024
Retail, Gardiner Expressway, BMW Motorsport, Environment, Partnership, Electric vehicle, City, Green roof, Greater Toronto Area, QEW, BMW, BMW M, Customer service, Automotive industry

This Luxury Toronto dealership opens March 25th, 2024

Key Points: 
  • This Luxury Toronto dealership opens March 25th, 2024
    TORONTO, March 25, 2024 /CNW/ - Today, Policaro Group announced the opening of a new BMW dealership in Etobicoke, one of the municipalities of the City of Toronto.
  • Designed to BMW's latest Global Corporate Image and incorporating the latest in Electric Vehicle infrastructure, BMW Etobicoke will offer customers a full complement of BMW products and services, including BMW M, BMW i and BMW Motorsport products.
  • With its highly visible location, proximity to downtown Toronto and easy access to the QEW and Highways 401 and 427, BMW Etobicoke will be a recognizable landmark," says Franceso Policaro, CEO Policaro Group.
  • "With BMW Etobicoke, Policaro Group has embraced the BMW Group's Retail.Next concept and invested in the future of the BMW retail experience," stated Andrew Scott, President and CEO, BMW Group Canada.

E-Home Household Services Holdings Limited's AI Intelligent Domestic Customer Service Officially Launched

Retrieved on: 
Friday, March 22, 2024
ROI, EHOME, EJH, Housekeeping, AI, City, SAAS, Atmosphere, Heart, Customer service

FUZHOU, China, March 22, 2024 /PRNewswire/ -- E-Home Household Services Holdings Limited (NASDAQ:EJH) (the "Company" or "eHome"), an integrated home services provider in China, the Company today announced that the company's first AI intelligent domestic customer service is officially online.

Key Points: 
  • FUZHOU, China, March 22, 2024 /PRNewswire/ -- E-Home Household Services Holdings Limited (NASDAQ:EJH) (the "Company" or "eHome"), an integrated home services provider in China, the Company today announced that the company's first AI intelligent domestic customer service is officially online.
  • AI intelligent domestic customer service through the conduct of role settings, knowledge base training, etc., while complementing the AI intelligent dialogue, and can be set up for a variety of AI scenarios, to achieve docking with a powerful third party, and truly land an enterprise-level intelligent customer service, with a strong commercial use value.
  • AI intelligent home customer service online can help companies better understand customer needs and provide services accordingly.
  • At the same time ehome will AI housekeeping customer service form application productization, as a service tool to the housekeeping enterprises, housekeeping service points to promote, so that AI housekeeping customer service gradually instead of artificial customer service, and to other industries to promote the development of AI housekeeping customer service on the basis of AI intelligent housekeeping service to AI intelligent housekeeping service to solve the problem of the shortage of traditional housekeeping service personnel, at the same time as an opportunity to enter the AI industry."

SOUTHWEST AIRLINES RAMP, OPERATIONS, PROVISIONING, AND CARGO AGENTS APPROVE A FIVE-YEAR CONTRACT

Retrieved on: 
Thursday, March 21, 2024
Transport Workers Union, Southwest Airlines, TWU, Customer service, Airline

DALLAS, March 21, 2024 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) today announced a ratified collective bargaining agreement for nearly 18,000 Southwest Airlines® Ramp, Operations, Provisioning, and Cargo Agents.

Key Points: 
  • DALLAS, March 21, 2024 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) today announced a ratified collective bargaining agreement for nearly 18,000 Southwest Airlines® Ramp, Operations, Provisioning, and Cargo Agents.
  • The contract covers the second-highest number of Employees, represented by the Transport Workers Union Local 555 (TWU 555), of the airline's 12 labor agreements.
  • "Our Ramp, Operations, Provisioning, and Cargo Agents provide exceptional Customer Service and are essential to the Southwest experience," said Adam Carlisle , Vice President Labor Relations at Southwest Airlines.
  • "This new labor contract rewards them for their work and places them competitively in the industry."

Revolutionizing Industries through GenAIoT: A Comprehensive Analysis of Future Growth Opportunities Unveiled

Retrieved on: 
Thursday, March 21, 2024
Element, Internet of things, Algorithm, Customer service

DUBLIN, March 20, 2024 /PRNewswire/ -- The "Generative Artificial Intelligence (GenAI) Applied for Internet of Things (IoT): Growth Opportunities" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, March 20, 2024 /PRNewswire/ -- The "Generative Artificial Intelligence (GenAI) Applied for Internet of Things (IoT): Growth Opportunities" report has been added to ResearchAndMarkets.com's offering.
  • GenAI refers to algorithms and machine learning models used to create content, including text, audio, images, video, and code.
  • GenAI and the IoT are revolutionizing the way we interact with the world around us.
  • GenAI can train and run models directly on edge devices, the endpoints of the IoT network.

MetTel Secures Stevie® Awards for Sales & Customer Service for the 11th Consecutive Year

Retrieved on: 
Wednesday, March 20, 2024
Organization, FAQ, POTS, Stevie Awards, Customer, CAP, Playbook, Starlink, Customer service, NCS, Industrial design

NEW YORK, March 20, 2024 /PRNewswire/ -- MetTel, a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service. This marks the 11th consecutive year MetTel has won a Stevie Award for customer service.

Key Points: 
  • NEW YORK, March 20, 2024 /PRNewswire/ -- MetTel , a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service.
  • This marks the 11th consecutive year MetTel has won a Stevie Award for customer service.
  • This year's Stevie Award wins include Best Customer Engagement Initiative, Front-Line Customer Service Professional of the Year, and Customer Service Training Professional of the Year:
    MetTel's Customer Assurance Program (CAP) was awarded the Best Customer Engagement Initiative Stevie Award.
  • Mark Probert of the Customer Training Service team was selected for the Customer Service Training Professional of the Year Stevie Award, recognized for his work driving MetTel's Client Experience training program.

New Performance Dashboard Empowers LegalMatch Attorneys to Maximize Success

Retrieved on: 
Wednesday, March 20, 2024
Practice, Workflow, LegalMatch, Customer service, Lawyer, Acquisition

This innovative tool provides attorneys with present data on their performance, enabling them to pinpoint areas for improvement and maximize their return on investment with LegalMatch.

Key Points: 
  • This innovative tool provides attorneys with present data on their performance, enabling them to pinpoint areas for improvement and maximize their return on investment with LegalMatch.
  • LegalMatch's data reveals that member attorneys who respond to at least 75% of case leads experience nearly double the client retention rate compared to the average member.
  • LegalMatch remains committed to providing attorneys with the most efficient platform to connect with potential clients and grow their practices.
  • The Performance Dashboard is a testament to this ongoing commitment and positions LegalMatch as the premier online resource for connecting qualified attorneys with clients in need.

ThinkCERCA Announces AI-Powered, Patent-Pending Automated Feedback for Student Writing

Retrieved on: 
Wednesday, March 20, 2024
Citadel, Schmidt Futures, Democracy, Bill, Georgia State University, Literacy, Learning, ThinkCERCA, AI, Student, Walton family, Workforce, Customer service

The launch underscores the company's commitment to critical thinking and to fostering reading growth and evidence-based writing across subject areas. Literacy and communication skills are the keys to success in college and the workforce. "Writing is the new coding. With the power to think critically and write well, students are truly empowered--they can literally build and create with their words. This is a huge win for public education, which is the incubator of both our democracy and our economy. Critical thinking is at the intersection of both, and this tool fosters these powerful skills for all students," said Eileen Murphy, ThinkCERCA Founder and CEO.

Key Points: 
  • CHICAGO, March 20, 2024 /PRNewswire/ -- ThinkCERCA, a recognized industry leader in literacy, has officially released its generative AI-powered, automated personalized feedback for student writing.
  • ThinkCERCA was named one of the top platform winners in the Learning Engineering Tools Competitio n in 2022.
  • The prize allowed ThinkCERCA to accelerate the development of authentic, real-time feedback on argumentative writing.
  • In addition to working alongside ThinkCERCA's framework, already proven to double annual reading growth and increase writing by 20% in 8 weeks, the AI-powered automated feedback offers:
    Immediate feedback to learn what is working, and what to do next

ST Engineering iDirect's Satellite IoT solution wins MSUA's Industrial IoT Innovation Award 2024

Retrieved on: 
Wednesday, March 20, 2024
Environmental monitoring, Connectivity, Government, HiSky, Agriculture, Internet of things, Internet, Transport, Engineering, NMS, MSUA, Senior, Industrial, Ecosystem, ST Engineering, ARSAT, Mining, Customer service

HERNDON, Va., March 20, 2024 /PRNewswire-PRWeb/ -- ST Engineering iDirect, a global leader in satellite communications, has been awarded the Industrial IoT Innovation Award 2024 by the Mobile Satellite Users Association (MSUA) for its satellite IoT solution.

Key Points: 
  • HERNDON, Va., March 20, 2024 /PRNewswire-PRWeb/ -- ST Engineering iDirect, a global leader in satellite communications, has been awarded the Industrial IoT Innovation Award 2024 by the Mobile Satellite Users Association (MSUA) for its satellite IoT solution.
  • The solution allows its customers to rapidly enable their existing satellite gateways for IoT, reducing the upfront capital investments and operational complexities typically associated with building entirely new IoT platforms.
  • ST Engineering iDirect was presented with the award at the 2024 MSUA Satellite Mobile Innovation Awards on March 19 during the SATELLITE 2024 conference in Washington, D.C.
  • For more information about ST Engineering iDirect's IoT offering, please visit: Internet of Things (IoT) Connectivity - ST Engineering iDirect .

SmartBug Media® Supports Businesses' Growth With the Addition of Its HubSpot AI Training Workshop

Retrieved on: 
Tuesday, March 19, 2024
HubSpot, Organization, Growth, Q&A, Data analysis, Knowledge, Elite, AI, Marketing, Creativity, B2B, Accreditation, Customer service

IRVINE, Calif., March 19, 2024 /PRNewswire/ -- SmartBug Media® — HubSpot's largest, deepest and most decorated Elite partner in the world and the digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle  — today announced it has expanded its HubSpot training offerings with the addition of its HubSpot AI training workshop. Available in-person or virtually, this workshop is tailored for B2B companies that are already navigating the HubSpot ecosystem and looking to grow their ROI with HubSpot AI tools that enrich data analysis, bolster productivity and improve creativity.

Key Points: 
  • Learn how to leverage AI tools to optimize Sales, Marketing and Service Hubs with SmartBug's HubSpot AI Workshop.
  • SmartBug offers additional HubSpot training for HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub and HubSpot CMS Hub.
  • SmartBug is the most decorated HubSpot Elite partner, holding all six advanced HubSpot Accreditations: HubSpot CRM Implementation Accreditation, HubSpot Onboarding Accreditation, HubSpot Platform Enablement Accreditation, HubSpot Custom Integration Accreditation, HubSpot Data Migration Accreditation and HubSpot Solutions Architecture Design Accreditation.
  • For more information on SmartBug Media and the HubSpot AI Training Workshop, visit https://www.smartbugmedia.com/hubspot-ai-training .