Customer service

Radial and Dormify Partner to Deliver Fashionable College Décor from Click to Dorm with Ease

Retrieved on: 
Tuesday, June 29, 2021
Supply chain management, Online Retail, Retail, Other Retail, Logistics, Supply chain management, Home Goods, Transport, Marketing, Product management, Business, Telecommunications systems, Brand management, Customer experience, Customer service, Services marketing, Brand, Richwood, Radial, Dormify, RADIAL, DORMIFY

To build out their company vision of developing a larger clientele across the U.S., Dormify selected Radial to handle fulfillment operations from its Richwood, Kentucky fulfillment center.

Key Points: 
  • To build out their company vision of developing a larger clientele across the U.S., Dormify selected Radial to handle fulfillment operations from its Richwood, Kentucky fulfillment center.
  • Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market.
  • With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today.
  • Dormify.com is a college lifestyle and home dcor destination that simplifies the shopping experience for college students, teens and post-grads.

The Nine Acquires Brand Content Firm Crossland Communication in Customer Experience Expansion

Retrieved on: 
Tuesday, June 29, 2021
Marketing, Business, Articles, Services marketing, Brand management, Customer experience, Customer service, Product management

The expansion furthers The Nine's footprint to serve as an activator and hub for global B2B and DTC growth.

Key Points: 
  • The expansion furthers The Nine's footprint to serve as an activator and hub for global B2B and DTC growth.
  • The Nine announced the acquisition of Crossland Communication, a brand content agency based in Pensacola, Florida in a move that marks a commitment to center the customer experience in building fully engaged positive, powerful and impactful online experiences.
  • "Over the past two decades, we have seen a need for high quality content," said Robby White, founder and CEO of The Nine.
  • The Nine is a strategic partner with Vox Verba, a business intelligence tool for fully integrating customer voice and leadership vision into your content marketing strategy.

Humana Ranked No. 1 Among Health Insurers for Customer Experience

Retrieved on: 
Tuesday, June 29, 2021
Managed care, Professional services, Health, Insurance, Marketing, Business, Articles, Brand management, Customer experience, Customer service, Product management, Services marketing, Insurance, CX, Customer attrition

1 among Health Insurers for customer experience (CX) quality in Forresters proprietary 2021 US CX Index survey.

Key Points: 
  • 1 among Health Insurers for customer experience (CX) quality in Forresters proprietary 2021 US CX Index survey.
  • Along with this notable recognition, Humana also ranked the highest on clear communications and providing transparent prices, rates and fees amongst health insurers.
  • Even a minor improvement to a brand's customer experience quality can add tens of millions of dollars of revenue by reducing customer churn and increasing share of wallet.
  • Humana Inc. is committed to helping our millions of medical and specialty members achieve their best health.

Mode Turbocharges Customer Success Team with Best-in-Class Tech Stack and Cross-Functional Workflow System

Retrieved on: 
Monday, June 28, 2021
Articles, Customer relationship management, Marketing, Information technology management, Help desk, Services marketing, Customer support, Failure, Reliability engineering, Workflow, Customer service

The Globee Annual Sales and Customer Service Excellence Awards recognize achievements in sales, service, support, and business development from all over the world.

Key Points: 
  • The Globee Annual Sales and Customer Service Excellence Awards recognize achievements in sales, service, support, and business development from all over the world.
  • "Customer support is an always-on job," said Asha Hill, Senior Manager of Customer Support and Success Operations, Mode Analytics .
  • "To scale our support team's capacity to provide quality support to thousands of active users, we took a closer look at our tech stack.
  • We ended up implementing a best-in-class cross-functional workflow system built around our core values of transparency, visibility and automation.

AdCellerant Wins Globee® Gold in the 8th Annual 2021 Sales and Customer Service Excellence Awards

Retrieved on: 
Monday, June 28, 2021
Marketing, Business, Articles, Business process, Services marketing, Customer service, Customer experience, Service Excellence Awards, Customer success, Sales

DENVER, June 28, 2021 /PRNewswire/ --AdCellerant announced today that The Globee Awards, organizers of the world's premier business awards programs and business ranking lists, has named AdCellerant's Account Management team a winner in the 8th Annual 2021 Sales and Customer Service Excellence Awards.

Key Points: 
  • DENVER, June 28, 2021 /PRNewswire/ --AdCellerant announced today that The Globee Awards, organizers of the world's premier business awards programs and business ranking lists, has named AdCellerant's Account Management team a winner in the 8th Annual 2021 Sales and Customer Service Excellence Awards.
  • The annual Sales and Customer Service Excellence Awards are an industry and peer international competition honoring achievements in disciplines that create the best customer experience for business successes everywhere.
  • Sales and Customer Service Excellence Awards is the world's premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement, which includes Training, Consulting, and Outsourcing.
  • "Continuing to raise the bar higher for standards in sales and customer service are key to customer success," said San Madan, co-President at Globee Awards.

Market Force Information Expands Customer Intelligence Analysis with Digital Customer Journey Mapping

Retrieved on: 
Thursday, June 24, 2021
Marketing, Services marketing, Brand management, Customer experience, Customer service, Product management, Customer intelligence, CX

PEACHTREE CORNERS, Ga., June 24, 2021 /PRNewswire-PRWeb/ --Market Force Information, a worldwide leader in customer intelligence solutions, has expanded its services with a digital and analytic suite designed to help multi-location businesses improve their business by mapping out the customer journey.

Key Points: 
  • PEACHTREE CORNERS, Ga., June 24, 2021 /PRNewswire-PRWeb/ --Market Force Information, a worldwide leader in customer intelligence solutions, has expanded its services with a digital and analytic suite designed to help multi-location businesses improve their business by mapping out the customer journey.
  • Market Force's Digital Customer Journey Map helps brands take walk in the (virtual) customer's shoes.
  • "With a digital customer journey map, everyone, across all departments, understands where they fit in and what their role is in delivering a seamless digital customer experience," explained a CX analysis at Market Force.
  • Learn more about Market Force and digital customer journey mapping at: marketforce.com/digital-customer-journey
    Market Force Information is a customer experience (CX) and employee engagement (EX) management company that provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money.

Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

Retrieved on: 
Wednesday, June 23, 2021
Mobile, Wireless, Technology, Consulting, Engineering, Telecommunications, Professional services, Aerospace, Software, Manufacturing, Data management, Marketing, Business, Services marketing, Customer relationship management, Product management, Customer experience, Customer service, Benchmark, Net Promoter

The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences.

Key Points: 
  • The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences.
  • This empowers service leaders with the knowledge to prevent customer disasters ahead of a negative Net Promoter Score (NPS) or service escalation.
  • View the full release here: https://www.businesswire.com/news/home/20210623005684/en/
    Historically, service decisions have been made using only a fraction of available service data.
  • Generate service performance and risk models - Service Insights automatically generates trends, recommendations, industry benchmarks, and predictions based on more than 5 million service tickets from manufacturers and service providers.

Input 1 and EasySend enter into strategic partnership to add compelling value to their platform offerings with added efficiency

Retrieved on: 
Wednesday, June 23, 2021
Marketing, Brand management, Customer experience, Customer service, Product management, Services marketing, Business

Chris Farfaras, EVP & CSMO, Input 1

Key Points: 
  • Chris Farfaras, EVP & CSMO, Input 1
    This partnership will allow both companies to provide their customers with enhanced operational efficiencies and a significantly elevated customer experience.
  • EasySend's customers will benefit from Input 1's expertise in delivering a uniquely user-friendly and secure insurance payment experience, whether by integrating Input 1's platform into an existing system or using it as a stand-alone platform.
  • In turn, Input 1's customers will experience greater efficiencies with EasySend's platform, which turns complex manual processes into engaging digital experiences with no extra development needed.
  • "Our partnership with Input 1 will enable EasySend to provide great value to our US insurance customers," said Shlomo Amir, Chief Business Officer at EasySend.

Everise Recognized for Customer Experience Innovation in 2021 Artificial Intelligence Breakthrough Awards Program

Retrieved on: 
Wednesday, June 23, 2021
Articles, Marketing, Product management, Services marketing, Academic disciplines, UST, Customer service, Customer experience, Artificial intelligence, Innovation

Everise's breakthrough artificial intelligence technology is powering vital customer experience (CX) evolution for thousands of clients around the world.

Key Points: 
  • Everise's breakthrough artificial intelligence technology is powering vital customer experience (CX) evolution for thousands of clients around the world.
  • "In today's experience-led economy, people want a seamless personal experience; Everise is up-leveling customer service for this new economy, with breakthrough solutions that we are proud to recognize in our 2021 AI Breakthrough Awards program."
  • Part of Tech Breakthrough , a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products.
  • Everise is a next-generation customer experience (CX) solutions and technology company helping enterprises experience resilient growth throughout the customer lifecycle.

Retail Customer Experience Report Reveals Shift in Consumer Expectations

Retrieved on: 
Wednesday, June 23, 2021
Marketing, Customer experience, Business, Services marketing, Brand management, Customer service, Customer engagement, Consumer behaviour

SCOTTSDALE, Ariz., June 23, 2021 /PRNewswire/ -- Tallwave, a leading customer experience design company, today released research from the 2021 Data-Driven Insights Into Evolving Customer Experience Report , which revealed how consumer expectations and behaviors have shifted as a result of the COVID-19 pandemic.

Key Points: 
  • SCOTTSDALE, Ariz., June 23, 2021 /PRNewswire/ -- Tallwave, a leading customer experience design company, today released research from the 2021 Data-Driven Insights Into Evolving Customer Experience Report , which revealed how consumer expectations and behaviors have shifted as a result of the COVID-19 pandemic.
  • The report highlights the most influential components of customer experience, satisfaction and loyalty, and how organizations can transform experiences for a digital-first, hybrid, and hyper-personalized world.
  • Key findings from the report include:
    50% of survey respondents reported at least one experience they won't return to in person after the pandemic is over, signaling a shift to digital-focused consumer behaviors.
  • Tallwave provides a full suite of Customer Experience solutions designed to help companies acquire new customers, drive customer engagement, retention and expansion.