Customer service

American Perceptions Shift from Skepticism to Endorsement with Direct AI Engagement, according to Insurity’s 2024 AI in Insurance Report

Retrieved on: 
Wednesday, March 13, 2024
Data Management, Technology, Professional Services, Data Analytics, Software, Artificial Intelligence, Networks, Internet, Fintech, Insurance, Finance, Communication, Education, Perception, Research, Artificial intelligence, Policy, Data analysis, System, Ecosystem, P&C, Customer service

Insurity , the leading provider of cloud software for insurance carriers, brokers, and MGAs, today shared new findings from its 2024 AI in Insurance Report.

Key Points: 
  • Insurity , the leading provider of cloud software for insurance carriers, brokers, and MGAs, today shared new findings from its 2024 AI in Insurance Report.
  • Key findings from the report detail that initial reservations about AI among Americans diminish significantly following firsthand experience with AI-enabled services in routine P&C insurance operations.
  • Approximately 42% of consumers say they are less likely to purchase a policy from an insurance provider that publicly states that it uses AI.
  • To learn more about Insurity’s 2024 AI in Insurance Report, please get in touch with [email protected] .

Cerebras Selects Qualcomm to Deliver Unprecedented Performance in AI Inference

Retrieved on: 
Wednesday, March 13, 2024
Semiconductor, Technology, Software, Networks, Artificial Intelligence, Internet, Hardware, Cloud, GSK plc, MX6, Pharmacy, Research, Artificial intelligence, AI, Ultra, NAS, System, LLM, Architecture, FP16, ROI, Cloud computing, Customer service

“These joint efforts are aimed at ushering in a new era of high-performance low-cost inference and the timing couldn’t be better. Our customers are focused on training the highest quality state-of-the-art models that won’t break the bank at time of inference,” said Andrew Feldman, CEO and co-founder of Cerebras. “Utilizing the AI 100 Ultra from Qualcomm Technologies, we can radically reduce the cost of inference – without sacrificing model quality -- leading to the most efficient deployments available today.”

Key Points: 
  • “Utilizing the AI 100 Ultra from Qualcomm Technologies, we can radically reduce the cost of inference – without sacrificing model quality -- leading to the most efficient deployments available today.”
    Leveraging the latest cutting-edge ML techniques and world-class AI expertise, Cerebras will work with Qualcomm Technologies’ AI 100 Ultra to speed up AI inference.
  • NAS service from Cerebras: Using Network Architecture Search for targeted use cases the Cerebras platform can deliver models that are optimized for the Qualcomm AI architecture leading to up to 2x higher inference performance.
  • For more information on the Qualcomm Technologies and Cerebras AI training and inference solutions, please visit the Cerebras blog .
  • The Cerebras CS-3 for AI training and Qualcomm AI 100 Ultra for inference at scale will be available in Q2/Q3 2024.

Deepgram Launches Aura, a Text-to-Speech API for Real-Time, Conversational Voice AI Agents

Retrieved on: 
Tuesday, March 12, 2024
Software, Technology, Audio, Video, Artificial Intelligence, TTS, Speech, Organization, Natural language processing, GPU, Y Combinator, Research, AI, Transit (satellite), Spotify, Deep learning, NASA, Citibank, Safety, API, ChatGPT, Multimedia, Human, Customer service

Aura is designed for developers who want to build real-time, conversational voice AI agents that can interact with customers, employees, and other users in a natural and engaging way.

Key Points: 
  • Aura is designed for developers who want to build real-time, conversational voice AI agents that can interact with customers, employees, and other users in a natural and engaging way.
  • With this release, Deepgram offers developers a complete voice AI platform, giving them the essential building blocks they need – from transcription to sentiment analysis to voice synthesis – to build high throughput, real-time AI agents of the future.
  • Deepgram is the leading voice AI platform provider for enterprises and conversational AI leaders.
  • Deepgram is on a mission to unlock the value of voice data and make voice AI accessible and affordable for everyone.

Performant Financial Corporation Announces Financial Results for Fourth Quarter and Full Year 2023

Retrieved on: 
Tuesday, March 12, 2024
Payments, Health, Technology, Health Technology, Practice Management, General Health, Customer service, Growth, Telephone, Health care, Bank statement, Investment, Medicaid, Depreciation, GAAP, ID, CMS, Total, Pharmaceutical industry

Revenues from Customer Care / Outsourced Services in the fourth quarter were $1.4 million, compared to $3.1 million in the prior year period.

Key Points: 
  • Revenues from Customer Care / Outsourced Services in the fourth quarter were $1.4 million, compared to $3.1 million in the prior year period.
  • Adjusted EBITDA for the fourth quarter was $4.5 million compared to $2.3 million in the prior year period.
  • Revenues for the full year ended December 31, 2023 were $113.7 million, compared to revenues of $109.2 million in the prior year.
  • The Company will hold a conference call to discuss its fourth quarter and full year 2023 results today at 5:00 p.m. Eastern.

Global $357 Bn IoT Chip Market Size, Share, Trends, Opportunities, and Forecasts, 2018-2023 and 2023-2028F - ResearchAndMarkets.com

Retrieved on: 
Monday, March 11, 2024
Technology, IOT (Internet of Things), Cortex, Environmental monitoring, LPWAN, Waste management, Growth, Communication, Health, Agriculture, Internet of things, Artificial intelligence, ARM, AI, Life, City, Investment, USD, Customer service

The proliferation of IoT devices and applications is a primary driver of the global IoT chip market.

Key Points: 
  • The proliferation of IoT devices and applications is a primary driver of the global IoT chip market.
  • As the number of IoT devices continues to grow, so does the demand for IoT chips.
  • Advancements in wireless connectivity technologies, such as 5G, Wi-Fi 6, and low-power wide-area networks (LPWAN), are driving the IoT chip market.
  • The integration of edge computing and artificial intelligence (AI) into IoT devices is another driver of the IoT chip market.

SkinPen® Precision Now Available through DUBIMED in the Gulf States

Retrieved on: 
Friday, April 5, 2024
Growth, International, Patient, Ageing, Medical device, Collagen induction therapy, Dyschromia, Acne, Skin, Access, Crown, Melasma, FDA, Customer service, Neck, Gulf Cooperation Council

DALLAS, April 5, 2024 /PRNewswire/ -- Crown Aesthetics ("Crown"), a division of Crown Laboratories, Inc., is happy to announce that SkinPen® Precision ("SkinPen"), the first microneedling device cleared by the FDA and a global leader in skin remodeling, is now available through DUBIMED Medical Supplies Trading LLC in United Arab Emirates, Qatar, and Oman.

Key Points: 
  • Access to SkinPen will significantly benefit these Gulf States countries' healthcare professionals and their customers.
  • "At DUBIMED, we stand as leaders in the Gulf Cooperation Council for more than 37 years and are committed to bringing cutting-edge aesthetics medical solutions to these markets," said Safi Rajab, CEO of DUBIMED.
  • FDA cleared in 2018 and backed by over 90 validation studies*, SkinPen Precision is a superior skin remodeling device engineered in the USA.
  • Please visit www.skinpeninternational.com
    SkinPen Precision works by creating controlled micro-injuries to stimulate the body's natural wound-healing response and remodel scar tissue.

Winners Announced in 2024 People's Choice Stevie® Awards for Favorite Customer Service

Retrieved on: 
Thursday, April 4, 2024
Organization, Customer service, The People's Choice, Stevie Awards, Pag-IBIG Fund, Customer, HCSS, People's, Choice, Final (competition), Gold, Public service, Web Cartoonists' Choice Awards, Workplace

FAIRFAX, Va., April 4, 2024 /PRNewswire-PRWeb/ -- Winners of the 2024 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from March 6 through March 29, with the highest number of votes deciding the winners in 10 industry categories. Close to 40,000 votes were cast this year.

Key Points: 
  • FAIRFAX, Va., April 4, 2024 /PRNewswire-PRWeb/ -- Winners of the 2024 People's Choice Stevie® Awards for Favorite Customer Service, a worldwide public vote, were announced today.
  • The Stevie® Awards People's Choice for Favorite Customer Service voting was conducted from March 6 through March 29, with the highest number of votes deciding the winners in 10 industry categories.
  • All organizations honored in the Customer Service Department of the Year categories of this year's Stevie Awards for Sales & Customer Service were eligible to be included in voting for the People's Choice Awards.
  • The Stevie Awards for Sales & Customer Service, now in their 18th year, are the world's top honors for customer service, contact center, business development, and sales professionals.

Kunes Country Ford Awarded for Customer Service and Satisfaction

Retrieved on: 
Thursday, April 4, 2024
RV, Knowledge, Customer service, Xinyuan County, Car dealership

DELAVAN, Wis., April 4, 2024 /PRNewswire/ -- Kunes Auto Group, with 45 auto and RV dealerships spanning the Midwest, is honored to announce its Delavan location received the prestigious Ford President's Award for Customer Service and Satisfaction. Only 340 of the five thousand Ford dealerships across the country received the honor this year, and Kunes is the only Wisconsin dealer selected in 2024.

Key Points: 
  • DELAVAN, Wis., April 4, 2024 /PRNewswire/ -- Kunes Auto Group , with 45 auto and RV dealerships spanning the Midwest, is honored to announce its Delavan location received the prestigious Ford President's Award for Customer Service and Satisfaction.
  • Only 340 of the five thousand Ford dealerships across the country received the honor this year, and Kunes is the only Wisconsin dealer selected in 2024.
  • This is the eighth time Kunes has won this award, which is given to Ford dealerships that demonstrate quality business practices and operate at the highest level of customer service, satisfaction and experience.
  • To be eligible for the Ford President's Award, Ford Dealers must:
    Be franchised on or before January 1, 2019, and at the time the award is presented
    Kunes Country Ford of Delavan opened its doors in 1997 and employs 75 people spanning customer service roles, service technicians and management.

transcosmos develops GenAI-powered chatbot T-GPT in South Korea

Retrieved on: 
Thursday, April 4, 2024
BPO, Database, Chatbot, History, CS, Nature, Statistics, GPT, API, Language, South Korea, FS, Customer service

TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has developed and released T-GPT, a chatbot service powered by generative AI (GenAI) in the Republic of Korea (South Korea).

Key Points: 
  • TOKYO, April 4, 2024 /PRNewswire-PRWeb/ -- transcosmos inc. hereby announces that the company has developed and released T-GPT, a chatbot service powered by generative AI (GenAI) in the Republic of Korea (South Korea).
  • To assist clients in developing their own GPT Chatbot services specifically designed to meet their user needs, transcosmos experts help the development process.
  • With around 10,000 people, transcosmos Korea is empowering more than 350 clients in Korea with its business process outsourcing (BPO) services specifically optimized for each industry.
  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.

Nevada Health Link Spearheads AI Implementation, Championing Cutting-Edge Technology for Unparalleled Consumer Engagement

Retrieved on: 
Wednesday, April 3, 2024
Nevada Health Link, Prevalence, SBM, IVA, AI, MNsure, Medicare, CMS, Customer service, Artificial intelligence, State, Online shopping

MOUNTAIN VIEW, Calif., April 3, 2024 /PRNewswire/ -- In a groundbreaking move towards enhancing consumer experiences and setting new standards in health insurance exchange technology, Nevada Health Link proudly announces the successful integration of Artificial Intelligence (AI) into its State-Based Marketplace (SBM) platform. This first-of-its-kind initiative underscores Nevada Health Links's unwavering commitment to innovation, transparency, and consumer-centric strategies.

Key Points: 
  • Nevada Health Link is the first marketplace to have Centers for Medicare & Medicaid Service's (CMS) approval for the use of AI-based Interactive Virtual Agents to enhance the customer service experience.
  • "Given the prevalence of gig workers and individuals with unconventional work schedules in Nevada's diverse workforce, the integration of AI into the Nevada Health Link platform ensures that essential support is available round-the-clock," said Russell Cook, Executive Director of Nevada Health Link.
  • Nevada Health Link concluded its Open Enrollment Period on January 15, with a significant uptick in enrollments compared to the previous year.
  • By leveraging AI capabilities, Nevada Health Link gained valuable insights into customer behavior and preferences, paving the way for data-driven decision-making and improved service personalization.