Customer service

Synopsys.ai Unveiled as Industry's First Full-Stack, AI-Driven EDA Suite for Chipmakers

Retrieved on:

Wednesday, March 29, 2023

SANTA CLARA, Calif., March 29, 2023 /PRNewswire/ --

Key Points:

Renesas, a leader in the automotive space, is already using Synopsys.ai to shave weeks off product development times with enhanced silicon performance and cost reduction.
The Synopsys.ai EDA suite includes AI-driven solutions:
Digital design space optimization to achieve power, performance and area (PPA) targets, and boost productivity ( used in 100 production tape-outs by January 2023 ).
Verification coverage closure and regression analysis for faster functional testing closure, higher coverage and predictive bug detection.
Automated test generation resulting in fewer, optimized test patterns for silicon defect coverage and faster time to results.

Customer Experience Management Market Report 2023: Rising Importance of Customer Data Privacy Bolsters Growth

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Wednesday, March 29, 2023

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, increasing use of social media, and the rising importance of customer data privacy.

Key Points:

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, increasing use of social media, and the rising importance of customer data privacy.
As a result, they are investing in customer experience management solutions to improve the customer experience and drive customer loyalty.
Companies are using customer experience management solutions to monitor and respond to customer feedback on social media and to improve the customer experience across all channels.
With increasing concerns about data privacy, companies are investing in customer experience management solutions that prioritize protecting customer data and ensuring compliance with relevant regulations.

Xuan Wu Cloud Announces 2022 Annual Results

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Wednesday, March 29, 2023

GUANGZHOU, China, March 28, 2023 /PRNewswire/ -- Xuan Wu Cloud Technology Holdings Limited ("Xuan Wu Cloud" or the "Company", together with its subsidiaries, the "Group"; stock code: 2392.HK), a leading local intelligent CRM services provider in China, today announced its annual results for the year ended 31 December 2022, with the Group recording solid revenue growth.

Key Points:

During the reporting period, Xuan Wu Cloud continued to increase its investments in the intelligent CRM service industry and focused on our three cloud services in SaaS business segment, including Marketing Cloud, Sales Cloud and Service Cloud.
Xuan Wu Cloud CRM PaaS services include cPaaS platform, aPaaS platform, and AI and DI capabilities.
At the same time, the Group will improve the overall competitiveness of Marketing Cloud, Sales Cloud and Service Cloud.
At the same time, the Group will continue to embrace the opportunity with cloud vendor ecosystem and develop new eco-capabilities of Xuan Wu Cloud.

General Motors Names Hanon Systems a 2022 Supplier of the Year

Retrieved on:

Wednesday, March 29, 2023

Customer service, GM, General Motors, Automotive industry

SEOUL, South Korea, March 28, 2023 /PRNewswire/ -- General Motors recognized global automotive thermal and energy management solutions supplier Hanon Systems as a 2022 Supplier of the Year.

Key Points:

SEOUL, South Korea, March 28, 2023 /PRNewswire/ -- General Motors recognized global automotive thermal and energy management solutions supplier Hanon Systems as a 2022 Supplier of the Year.
GM celebrated honorees at its 31st annual Supplier of the Year awards ceremony held on March 22 in San Antonio, Texas.
GM's Supplier of the Year award recognizes global suppliers that distinguish themselves by exceeding GM's requirements, in turn providing GM customers with innovative technologies and among the highest quality in the automotive industry.
This is the sixth consecutive year Hanon Systems has received this award, and the eighth honor in the company's history when Halla Climate Control Corp. was named GM Supplier of the Year in 1997 and 2000.

HUMBL Launches Artificial Intelligence and Automated Machine Learning Initiatives Across Consumer, Commercial and Latin America

Retrieved on:

Tuesday, March 28, 2023

Intelligence, Telecommunications, OTCQB, USD, Sale, Automaton, Machine learning, Artificial intelligence, Ecosystem, System, AI, Automated machine learning, Sales, Customer service

San Diego, California, March 28, 2023 (GLOBE NEWSWIRE) -- HUMBL, Inc. (OTCQB: HMBL) HUMBL announced today the launch of its Artificial Intelligence (AI) and Automated Machine Learning initiatives across its consumer, commercial and Latin America business units.

Key Points:

San Diego, California, March 28, 2023 (GLOBE NEWSWIRE) -- HUMBL, Inc. (OTCQB: HMBL) HUMBL announced today the launch of its Artificial Intelligence (AI) and Automated Machine Learning initiatives across its consumer, commercial and Latin America business units.
On the commercial side, HUMBL kicked off its AI / Automated Machine Learning initiatives with the announcement of its first commercial sales contract in its HUMBL Latin America subsidiary, with the sale of AI / Automated Machine Learning services for a leading IT / Telecommunications provider in the Latin America region in the form of a $60,000 (USD) contract for initial deliverables and a total contract value of $195,000 (USD) over three years, pending the achievement of milestones by HUMBL Latin America.
“Artificial Intelligence is an accelerant to the principles of web3,” said Brian Foote, CEO of HUMBL.
“The use of public data sets to create more autonomous, intelligent outcomes for consumers, as well as the corporations and governments that serve them, is an excellent use of automated machine learning technologies,” continued Foote.

Self-service Kiosk Market To Reach USD 23760 Million by 2029, witnessing a CAGR of 4.0%| Valuates Reports

Retrieved on:

Tuesday, March 28, 2023

Public sector, Education, Digital, Health, Financial services, POS, USD, Government, Food industry, Growth, Transport, Travel, Automation, Retail, Customer service

The Self-service Kiosk market was valued at USD 18000 million in 2022 and is anticipated to reach USD 23760 million by 2029, witnessing a CAGR of 4.0% during the forecast period 2023-2029.

Key Points:

The Self-service Kiosk market was valued at USD 18000 million in 2022 and is anticipated to reach USD 23760 million by 2029, witnessing a CAGR of 4.0% during the forecast period 2023-2029.
The main drivers of the Self-service Kiosk Market growth are the increased use of self-service in the retail industry, the demand for contactless payment processing, and improved consumer experiences when shopping.
The requirement for automation to streamline the delivery of goods and services is one of the main growth factors for the self-service kiosk market.
With a market share of almost 70%, Indoor Kiosk is the most significant product category.

Self-service Kiosk Market To Reach USD 23760 Million by 2029, witnessing a CAGR of 4.0%| Valuates Reports

Retrieved on:

Tuesday, March 28, 2023

Public sector, Education, Digital, Health, Financial services, POS, USD, Government, Food industry, Growth, Transport, Travel, Automation, Retail, Customer service

The Self-service Kiosk market was valued at USD 18000 million in 2022 and is anticipated to reach USD 23760 million by 2029, witnessing a CAGR of 4.0% during the forecast period 2023-2029.

Key Points:

The Self-service Kiosk market was valued at USD 18000 million in 2022 and is anticipated to reach USD 23760 million by 2029, witnessing a CAGR of 4.0% during the forecast period 2023-2029.
The main drivers of the Self-service Kiosk Market growth are the increased use of self-service in the retail industry, the demand for contactless payment processing, and improved consumer experiences when shopping.
The requirement for automation to streamline the delivery of goods and services is one of the main growth factors for the self-service kiosk market.
With a market share of almost 70%, Indoor Kiosk is the most significant product category.

Genesys Launches Industry-First Automated Trial and Purchase Experience, Making Rapid CX Innovation Simpler for Small- to Mid-Sized Organizations

Retrieved on:

Tuesday, March 28, 2023

SAN FRANCISCO, March 28, 2023 /PRNewswire/ --- Genesys®, a global cloud leader in experience orchestration, today introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. With a free automated self-service trial that can be activated in minutes, organizations can use GCXNow to explore the Genesys Cloud CX™ platform and scale users and capabilities on demand. GCXNow enables organizations to build the foundation they need on Genesys Cloud CX to orchestrate personalized, empathetic, end-to-end customer experiences across phone, email, chat, text and social channels.

Key Points:

With a free automated self-service trial that can be activated in minutes, organizations can use GCXNow to explore the Genesys Cloud CX™ platform and scale users and capabilities on demand.
GCXNow enables organizations to build the foundation they need on Genesys Cloud CX to orchestrate personalized, empathetic, end-to-end customer experiences across phone, email, chat, text and social channels.
To keep up with consumers' expectations, GCXNow allows organizations of any size to leverage modern CCaaS capabilities faster and more cost effectively.
Register now for Genesys Xperience '23 to learn more about how the company is enabling organizations to orchestrate end-to-end customer and employee experiences through Genesys Cloud CX.

New Talkdesk Research Explores Consumer Perceptions of Conversational AI to Help Brands Deliver Better CX

Retrieved on:

Tuesday, March 28, 2023

Technology, VoIP, Telecommunications, Software, Networks, Internet, Artificial intelligence, Organization, Frustration, Inc., CX, AI, News, Engineering, Automation, Sales, Customer service

“AI has recently been catapulted into the spotlight thanks to large language models like GPT-4; but AI and chatbots have long been a core part of CX departments.

Key Points:

“AI has recently been catapulted into the spotlight thanks to large language models like GPT-4; but AI and chatbots have long been a core part of CX departments.
As a result, many CX leaders are looking to self-service automation through virtual agents and chatbots as a means to continue delivering great CX while reducing operational costs.
CX professionals included customer experience, customer service, CX operations, and IT and were employed by organizations across a range of industries with at least 100 employees.
All 29 respondents attested to having had an interaction with an AI or automated system in a customer service scenario within the previous seven days.

FedML Secures $6 Million to Unleash “Collaborative AI” for Large-Scale AI Training, Deployment and Customization

Retrieved on:

Tuesday, March 28, 2023

Because that company and industry data is often sensitive, regulated and/or siloed, traditional cloud-based AI training solutions are not suitable for the task.

Key Points:

Because that company and industry data is often sensitive, regulated and/or siloed, traditional cloud-based AI training solutions are not suitable for the task.
“The future of AI depends on large-scale collaboration,” said Salman Avestimehr , co-founder and CEO of FedML.
FedML has also signed 10 enterprise contracts spanning healthcare, financial services, logistics, retail, smart city, generative AI and web3 applications.
In addition to its breakthroughs in federated learning, FedML believes collaborative AI will be valuable in overcoming the cost and complexity of large-scale AI development.