Customer service

Aircall Broadens AI Capabilities, Empowering More SMBs to Nurture Relationships, Drive Performance, and Fuel Growth

Retrieved on: 
Thursday, April 4, 2024
Professional Services, Small Business, Technology, VoIP, Telecommunications, Software, Artificial Intelligence, Automation, Organization, Pressure, Intelligence, Luigi, Artificial intelligence, AI, Human voice, Development, Customer service

Aircall, the customer communication and intelligence platform, today unveils the launch of Aircall AI in French, German and Spanish languages.

Key Points: 
  • Aircall, the customer communication and intelligence platform, today unveils the launch of Aircall AI in French, German and Spanish languages.
  • Aircall’s AI vision is to build an easy-to-use AI solution that empowers SMBs to nurture relationships, drive performance, and fuel growth.
  • Aircall AI includes a range of features that will empower SMBs to take their business to the next level.
  • Aircall AI represents the next phase of this journey and is how SMBs can make these essentials possible despite limited resources.

Capital Mortgage Services selects MSP® loan servicing system from ICE

Retrieved on: 
Thursday, April 4, 2024
Banking, Other Professional Services, Professional Services, Finance, Friction, Intercontinental Exchange, Intercontinental, Digital, ICE, MSP, Intelligence, Customer service

“While our servicing operation has expanded, we knew we needed a top-of-the-line system that would scale with our business growth without compromising the exceptional experience our customers have come to expect,” said Danny Lewis, CEO of Capital Mortgage Services.

Key Points: 
  • “While our servicing operation has expanded, we knew we needed a top-of-the-line system that would scale with our business growth without compromising the exceptional experience our customers have come to expect,” said Danny Lewis, CEO of Capital Mortgage Services.
  • Capital Mortgage Services will also use the ICE Customer ServiceSM solution to drive more one-call resolutions when a consumer calls a support representative.
  • And using McDash® , Capital Mortgage Services will gain access to an unparalleled view of mortgage performance across the U.S. with the deepest and broadest loan-level data repository in the industry.
  • “ICE is making servicing simple by digitizing and automating processes to reduce friction and introduce new efficiencies,” said Tim Bowler, President of ICE Mortgage Technology.

Emplifi Rolls Out 10 New AI-Powered Social Media Marketing And Customer Care Tools To Increase Efficiencies Across Departments

Retrieved on: 
Wednesday, April 3, 2024
Technology, Professional Services, Business, Marketing, Communications, Social Media, Data Analytics, Software, Artificial Intelligence, Internet, Mobile, Wireless, Cloud, Community, Automation, Synthetic media, Organization, McKinsey & Company, Social media, NLP, News, Prime time, AI, Care, Creativity, Customer service

Emplifi , a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments while creating more productive workflows.

Key Points: 
  • Emplifi , a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments while creating more productive workflows.
  • “For global marketing organizations and customer care teams with advanced operations, AI-powered workflows are a necessity to deliver exceptional customer experiences at scale.
  • AI-powered case and topic summarization for customer care solutions: This AI-powered feature quickly summarizes customer care cases and topics, producing succinct but detailed notes for each customer inquiry.
  • “Emplifi provides AI-powered solutions that enable social media and customer care teams to effectively reduce their workloads and automate workflows.

Genesys Named a Leader in the 2024 IDC MarketScape for Worldwide Front-Office Conversational AI Software

Retrieved on: 
Wednesday, April 3, 2024
Data Management, Technology, Other Technology, Software, Networks, Artificial Intelligence, Cloud, Knowledge, Organization, Research, Acquisition, IDC, AI, Ecosystem, General-purpose, Genesys, Customer service

Genesys®, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment (doc #US51955724, March 2024) .

Key Points: 
  • Genesys®, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide Front-Office Conversational AI Software 2024 Vendor Assessment (doc #US51955724, March 2024) .
  • The global market intelligence firm recognized the expansive conversational and generative AI capabilities of Genesys AI, which fuel the Genesys Cloud™ platform, enabling it to scale end-to-end personalized experiences for organizations across the globe.
  • “We believe this recognition by the IDC MarketScape is further evidence of the powerful AI foundation within Genesys Cloud.
  • 31, 2024) , nearly 750 new customers turned to the all-in-one Genesys Cloud platform, which saw accelerated adoption of Genesys AI during the year.

Spok Achieves Top Client Satisfaction Scores for Seventh Consecutive Year

Retrieved on: 
Tuesday, April 2, 2024
Mental Health, Technology, Managed Care, General Health, Hospitals, Nursing, Health, Health Technology, Security, Apps, Applications, Other Technology, Telecommunications, Software, Other Health, Mobile, Wireless, Data Management, Practice Management, Interface, Management, Customer service, Communication, Computer security, RCM, Integration, Marketing communications, Privacy by design, Privacy, Marketing, Trust, Accountability, Compensation, SPOK, VBC

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the seventh consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated clinical communications platforms.

Key Points: 
  • Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the seventh consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated clinical communications platforms.
  • Black Book Market Research LLC measures customer satisfaction across eighteen copyrighted key performance indicators: Strategic Alignment of Client Goals including VBC, RCM & Telehealth; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Transparency, Ethics; Breadth of Offerings, Client Types, Delivery Excellence; Deployment and Implementation; Customization; Integration and Interfaces; Scalability, Client Adaptability, Flexible Pricing; Compensation and Employee Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds and Modules; Financial Stability & Managerial Viability; Data Security, Patient Privacy, and Backup Services; Account Management Support and Customer Care; and Best of Breed Technology and Process Improvement.
  • Black Book's independent user surveys aim to inform healthcare technology buyers about vendors exceeding expectations, as rated by current and former customers across all organizational user levels.
  • For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com .

Generative AI & IoT Integration - Key Growth Opportunities in GenAI for Enhanced IoT Security, AI-powered Smart Home and Building Solutions and IoT-connected Vehicles Powered by GenAI - ResearchAndMarkets.com

Retrieved on: 
Tuesday, April 2, 2024
Technology, Artificial Intelligence, IOT (Internet of Things), Element, Internet of things, Algorithm, Customer service

The "Generative Artificial Intelligence (GenAI) Applied for Internet of Things (IoT): Growth Opportunities" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Generative Artificial Intelligence (GenAI) Applied for Internet of Things (IoT): Growth Opportunities" report has been added to ResearchAndMarkets.com's offering.
  • GenAI refers to algorithms and machine learning models used to create content, including text, audio, images, video, and code.
  • Augmenting IoT with rapidly advancing GenAI technologies is crucial to delivering GenAIoT-enabled industry solutions.
  • GenAI can train and run models directly on edge devices, the endpoints of the IoT network.

Applause 2024 Generative AI Survey Reveals Enthusiasm for Gen AI Despite Persisting Concerns Around Bias and Performance

Retrieved on: 
Wednesday, March 27, 2024
Software, Technology, Artificial Intelligence, Apps, Applications, Toxicity, Synthetic media, Gen, Digital, Chatbot, Bias, Travel, Research, Multimodal, ChatGPT, Telecommunications, Multimedia, Generative, Human, Customer service

Applause, a world leader in testing and digital quality, released the results of its second Generative AI (Gen AI) Survey.

Key Points: 
  • Applause, a world leader in testing and digital quality, released the results of its second Generative AI (Gen AI) Survey.
  • The survey collected input from over 6,300 consumers, software developers and QA testers regarding their usage of, and attitudes toward, Gen AI tools (including chatbots) and Gen AI in software testing.
  • Many respondents felt that chatbots are getting better at supporting their needs, though concerns around bias and performance remain.
  • A majority of respondents (62%) said that multimedia is essential for a large portion of their usage of a Gen AI tool.

Intradiem Announces Upcoming Dates for North America Forefront Roadshows

Retrieved on: 
Tuesday, March 26, 2024
Technology, Professional Services, Artificial Intelligence, Human Resources, Thought, WFM, Organization, Customer service, Forefront, Sales

Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining dates for the 2024 North American Forefront Roadshow.

Key Points: 
  • Intradiem, the leading provider of contact center automation solutions for customer service teams, has announced the remaining dates for the 2024 North American Forefront Roadshow.
  • Designed for workforce management (WFM), operations, and IT practitioners, this year’s events highlight the Vital Role of AI in Customer Service.
  • Following two successful Forefront gatherings in Fort Lauderdale and Dallas earlier this year, upcoming events are scheduled at the following locations.
  • Registration is open to individuals by following the links specific to each location:
    Hosted by Intradiem, Forefront focuses on how technology revolutionizes customer service by improving the experiences of contact center agents and customers.

RingCentral Wins the Overall Best of Enterprise Connect 2024 Award; Winners Announced in Four Other Category Awards

Retrieved on: 
Tuesday, March 26, 2024
Technology, Other Technology, Mobile, Wireless, Software, Networks, Artificial Intelligence, Internet, Microsoft, Growth, Customer experience, Upwork, AI, RingCentral, Microsoft Teams, GPT, Exhibition, Summit, Customer service

Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, today announces RingCentral wins the Overall Best of Enterprise Connect award.

Key Points: 
  • Enterprise Connect , the leading conference and exhibition for enterprise communications and customer experience, today announces RingCentral wins the Overall Best of Enterprise Connect award.
  • We congratulate all of this year’s winners for their superior innovations.”
    Winners were announced during an awards presentation at Enterprise Connect 2024.
  • Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally.
  • Enterprise Connect announced that it will host a new event, Enterprise Connect AI, which will take place this coming October in Santa Clara, CA.

Hume AI Announces $50 Million Fundraise and Empathic Voice Interface

Retrieved on: 
Wednesday, March 27, 2024
Apps, Applications, Technology, Research, Health Technology, Health, General Health, Other Science, Science, Artificial Intelligence, Comcast Ventures, Speech, Union Square Ventures, Face, Communication, Cognitive science, Intelligence, Harvard University, Trends in Cognitive Sciences, Knowledge, Artificial intelligence, Nature, AI, SoftBank Group, EVI, Robotics, Happiness, API, Emotion, EQT Ventures, Human, Customer service

Hume AI (“Hume” or the “Company”), a startup and research lab building artificial intelligence optimized for human well-being, today announced it has raised a $50M Series B.

Key Points: 
  • Hume AI (“Hume” or the “Company”), a startup and research lab building artificial intelligence optimized for human well-being, today announced it has raised a $50M Series B.
  • In connection with the fundraise, Hume AI has released a beta version of its flagship product, an Empathic Voice Interface (EVI).
  • With a single API call, developers can integrate EVI into any application to create state-of-the-art voice AI experiences.
  • Sinai have demonstrated.”
    The growing Hume AI team currently comprises 35 leading researchers, engineers, and scientists advancing Dr. Cowen’s work on semantic space theory.