Customer service

Global AIoT Market Projected to Reach $91.2 Billion by 2028, Driven by IoT Data as Service Solution - ResearchAndMarkets.com

Retrieved on: 
Wednesday, July 19, 2023
IOT (Internet of Things), Data Management, Technology, Artificial Intelligence, Software, Data management, Blockchain, Internet of things, Deep learning, Artificial intelligence of things, Thought, Internet, ICT, Machine learning, Algorithm, Commerce, Artificial intelligence, Growth, AI, Automation, Information technology, Customer service

The global AIoT market will reach $91.2 billion by 2028, with a growth rate of 40.6% CAGR.

Key Points: 
  • The global AIoT market will reach $91.2 billion by 2028, with a growth rate of 40.6% CAGR.
  • The global market for IoT data as service solutions will reach $9.8B USD by 2028.
  • AIoT solutions are projected to enhance operational effectiveness and the value of machine data by up to 29% by 2028.
  • By applying AI algorithms to IoT data, AIoT aims to extract valuable insights, identify patterns, and facilitate autonomous actions or intelligent responses.

Customer-Focused Leaders Look to AI for a Competitive Advantage

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Wednesday, July 19, 2023
Data Management, Online Retail, Technology, Marketing, Communications, Social Media, Digital Marketing, Retail, Software, Artificial Intelligence, Internet, Human, Face, ChatGPT, CX, Research, Organization, Risk, Qualtrics, United Kingdom, AI, Customer service, Management, Sales

More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers.

Key Points: 
  • More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on the way companies interact with their customers.
  • The rapid advancement of generative AI like ChatGPT has accelerated expectations for AI to take on human-like capabilities.
  • The media cycle is accompanied by internal pressure in organizations as they race to incorporate AI and improve their business results.
  • Even as a relatively new technology, 75% of leaders say they feel pressure to incorporate generative AI into their business strategy now.

WiMi Hologram Cloud Inc. Developed LMM-VFC Model to Support the Next Generation of IoT

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Wednesday, July 19, 2023
Cloud, Holography, Learning, Augmented reality, Virtual function, Classification, WIMI, Internet of things, Agriculture, VFS, LMM, Function (mathematics), Intelligence, Quality, VFO, Cloud computing, Organization, QOS, VFC, Machine learning, Algorithm, Quality of service, AI, Transport, AR, Video game, Customer service, Computer data storage

Based on this, an intelligent migration model is proposed which can support virtual functional chains at the IoT networks.

Key Points: 
  • Based on this, an intelligent migration model is proposed which can support virtual functional chains at the IoT networks.
  • This model enables AI models to be executed on heterogeneous networks and incorporates a QoS (Quality of Service) monitoring model for real-time migration.
  • The LMM-VFC model of WIMI is enhanced by the migration model.
  • Reducing bandwidth requirements and enabling real-time processing of data, the LMM-VFC model enables an intelligent model that supports VFC in the next generation of IoT.

Verizon Business introduces global IoT eSIM platform with network-operator partners around the world

Retrieved on: 
Wednesday, July 19, 2023
Bell, Bell Canada, Senior, Verizon Business, API, Internet, Water, Data engineering, ESIM, AI, SVP, Glass, Network Solutions, Mobile phone, Cable television, Customer service, Mobile telephony, Internet of things, Itron, Telenor, MNO, Verizon Communications

Global IoT Orchestration is integrated within the Verizon ThingSpace IoT management platform.

Key Points: 
  • Global IoT Orchestration is integrated within the Verizon ThingSpace IoT management platform.
  • Verizon Global IoT Orchestration is currently available for trials for new and existing Verizon Business customers in the U.S.
    “The move toward global IoT reflects the reality of doing business in the massive IoT era.
  • “With our partners Bell Canada, Telenor, and more to come, Verizon Global IoT Orchestration will be able to provide that -- a globe-spanning footprint with seamless eSIM IoT connectivity.”
    “The US is a key market for many of our global customers.
  • In total Verizon Global IoT Orchestration will enable a service footprint of up to 200 countries and regions, combining native and roaming access from Verizon and its MNO partners.

Global Autonomous Vehicle Market Powered by 5G and AI to Skyrocket in 2028 - ResearchAndMarkets.com

Retrieved on: 
Wednesday, July 19, 2023
Other Manufacturing, Manufacturing, Growth, City, AI, Safety, Internet of things, Customer service, Transport

By 2028, 5G-related software expenditures for autonomous vehicles are predicted to reach $14.1 billion.

Key Points: 
  • By 2028, 5G-related software expenditures for autonomous vehicles are predicted to reach $14.1 billion.
  • The market for edge computing infrastructure and services supporting autonomous vehicles is projected to hit $53.9 billion by 2028.
  • Autonomous and connected vehicle technology developments will heavily influence smart city market growth and innovation.
  • Surprisingly robust growth in autonomous vehicle deployments is expected in certain countries outside the U.S., driven by private and sovereign investment.

Global Healthcare Firm Selects 3CLogic to Streamline IT Service Delivery

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Wednesday, July 19, 2023
Technology, Other Technology, VoIP, Telecommunications, Software, Internet, Partnership, NLU, Overalls, Patient, ServiceNow, AI, SMS, ITSM, Mobile phone, Sales, Customer service

3CLogic , the leading Voice AI and SMS solution for ServiceNow®, today announced the recent selection of its platform by a major clinical laboratory firm servicing millions of patients monthly.

Key Points: 
  • 3CLogic , the leading Voice AI and SMS solution for ServiceNow®, today announced the recent selection of its platform by a major clinical laboratory firm servicing millions of patients monthly.
  • The latest technology partnership will enable the company to quickly deliver faster resolutions to everyday inquiries while significantly reducing operational costs.
  • AI-powered sentiment analytics & coaching – ability to streamline quality assurance initiatives at scale with AI-enabled call transcriptions, sentiment scoring, and agent coaching integrated with ServiceNow.
  • 3CLogic is a ServiceNow certified Technology and Build Partner with offerings available for ServiceNow’s IT Service Management , Customer Workflows , and HR Service Delivery solutions.

Pactum AI Launches SAP Integration to Solve "Tail Spend"

Retrieved on: 
Tuesday, July 18, 2023
Partnership, SAP, Tail, Organization, Chatbot, Algorithm, SAP Ariba, Entrepreneurship, AI, Pactum Warmundi, Automation, Customer service, Maple syrup, Sales

MOUNTAIN VIEW, Calif., July 18, 2023 /PRNewswire/ -- Pactum AI, the pioneer of autonomous negotiations, has announced that its integration with SAP is now available on the SAP® Store, the online marketplace for SAP and partner offerings. This addition brings cutting-edge AI chatbot negotiations to the SAP procurement world, enabling organizations to optimize purchasing negotiations and unlock significant cost savings.

Key Points: 
  • MOUNTAIN VIEW, Calif., July 18, 2023 /PRNewswire/ -- Pactum AI, the pioneer of autonomous negotiations, has announced that its integration with SAP is now available on the SAP ® Store , the online marketplace for SAP and partner offerings.
  • This addition brings cutting-edge AI chatbot negotiations to the SAP procurement world, enabling organizations to optimize purchasing negotiations and unlock significant cost savings.
  • The seamless integration with SAP Ariba empowers users to enhance requisition pricing and streamline negotiations, resulting in unprecedented efficiency and profitability.
  • Martin Rand, Co-Founder and CEO of Pactum AI, expressed his enthusiasm about the collaboration, stating, "We are thrilled to partner with SAP and add our AI-powered chat negotiation capabilities into the SAP Ariba platform.

Powerhouse Dynamics Honored for Innovation with 2023 IoT Evolution Product of the Year Award

Retrieved on: 
Tuesday, July 18, 2023
MIDD, Ernst & Young Entrepreneur of the Year Award, Food quality, HVAC, TMC, ESG, HACCP, Safety, Customer service, Food industry, Internet of things

BOSTON, July 18, 2023 /PRNewswire/ -- Powerhouse Dynamics, the leading enterprise-level Internet of Things (IoT) partner to the restaurant, foodservice, grocery, C-store, and retail industries, has received a 2023 IoT Evolution Product of the Year Award for its Open Kitchen IoT platform from IoT Evolution World, a major website covering advances in IoT technologies from TMC and Crossfire Media.

Key Points: 
  • Company's Enterprise-Level Open Kitchen® IoT Platform Is Helping to Fuel Restaurants, Grocers, and C-Stores Continued Strength
    BOSTON, July 18, 2023 /PRNewswire/ -- Powerhouse Dynamics , the leading enterprise-level Internet of Things (IoT) partner to the restaurant, foodservice, grocery, C-store, and retail industries, has received a 2023 IoT Evolution Product of the Year Award for its Open Kitchen IoT platform from IoT Evolution World, a major website covering advances in IoT technologies from TMC and Crossfire Media.
  • "The solutions selected for this award reflect the diverse range of innovation driving the multibillion-dollar IoT market today.
  • It is my honor to congratulate Powerhouse Dynamics for their superior contribution to the rapidly evolving IoT industry," said Rich Tehrani, CEO of TMC.
  • For example, in 2022, Inspire Brands® honored the company with a Maverick Award as the company's most innovative equipment supplier.

Uniphore Named “Best Conversational AI Platform” in 6th Annual Artificial Intelligence Breakthrough Awards Program

Retrieved on: 
Tuesday, July 18, 2023
Telecommunications, Software, Internet, Electronic Design Automation, Artificial Intelligence, Data Management, Technology, VoIP, Knowledge, RPA, Natural language processing, Artificial Intelligence for IT Operations, Synthetic media, CX, Affective computing, Blog, Computer vision, Robotics, Machine learning, Generative, Artificial intelligence, Deep learning, Architecture, Entrepreneurship, AI, Automation, Medical device, Sales, Customer service, Uniphore

Uniphore , one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.

Key Points: 
  • Uniphore , one of the largest global AI-native conversational AI providers for the enterprise, today announced that it has been named “Best Conversational AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough , a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today.
  • Complete with emotion AI, knowledge AI, low code/no code technology, computer vision and robotic process automation (RPA), the X platform boasts a robust architecture.
  • “We’re proud to have won AI Breakthrough’s ‘Best Conversational AI Platform’ award.
  • “Uniphore is a true pioneer in the field of conversational AI.

Afero Announces Support for the "U.S. Cyber Trust Mark," the White House’s Cybersecurity Labeling Program for Internet-of-Things (IoT) Devices

Retrieved on: 
Tuesday, July 18, 2023
Internet, IOT (Internet of Things), Security, Consumer Electronics, Technology, White House, Platform as a service, White paper, Privacy, Open Security Foundation, White, VPN, Entrepreneurship, Customer service, Medical device, Video game, Farouk Afero, Internet of things, Service

Afero , the leading IoT Platform as a Service (PaaS) provider, today announced its support for the "U.S. Cyber Trust Mark," the newly announced White House cybersecurity labeling program for Internet-of-Things (IoT) Devices.

Key Points: 
  • Afero , the leading IoT Platform as a Service (PaaS) provider, today announced its support for the "U.S. Cyber Trust Mark," the newly announced White House cybersecurity labeling program for Internet-of-Things (IoT) Devices.
  • The White House cybersecurity labeling program for IoT devices, which is designed to drive improved security standards for IoT and includes a globally recognized label, is aligned to Afero’s vision and mission to improve cybersecurity and privacy for IoT.
  • Afero offers enterprise-grade end-to-end security for all IoT devices, all the way down to constrained devices such as light bulbs.
  • This technology extends through the supply chain, and is backed by hardware root of trust and mutually authenticated VPN-like tunneling.