Customer service

Manatt Expands Affordable Coverage Capabilities With Former NYS Department of Health Director

Retrieved on: 
Thursday, March 7, 2024

Sbrana also has considerable experience advising various stakeholders—such as federal, state and local government partners, advocates and health plans—on Medicaid and CHIP coverage policies, the Basic Health Program, both Section 1115 and Section 1332 waivers, and developing creative solutions to expand affordable health coverage.

Key Points: 
  • Sbrana also has considerable experience advising various stakeholders—such as federal, state and local government partners, advocates and health plans—on Medicaid and CHIP coverage policies, the Basic Health Program, both Section 1115 and Section 1332 waivers, and developing creative solutions to expand affordable health coverage.
  • “Lisa has been a trusted leader supporting health care organizations and federal and state policymakers on efforts that drive innovation, address barriers to health care coverage and advance health outcomes,” said Manatt Health Leader Bill Bernstein .
  • “Manatt has always impressed me with its unique approach to client service and its desire to advance health care coverage, access and quality across the nation,” said Sbrana.
  • Her practice included impact litigation, development of health care policy and representation of individual clients denied access to health care benefits and/or services.

Copresence Introduces AI Avatar Rendering to Its Digital Avatar Platform

Retrieved on: 
Wednesday, March 6, 2024

Copresence , a provider of digital avatar generation software, is excited to announce the addition of AI avatar rendering to its platform, highlighting a differentiation in capabilities between AI-generated and computer graphics-generated avatars.

Key Points: 
  • Copresence , a provider of digital avatar generation software, is excited to announce the addition of AI avatar rendering to its platform, highlighting a differentiation in capabilities between AI-generated and computer graphics-generated avatars.
  • With this latest AI avatar rendering announcement, Copresence's platform now offers two distinct approaches to avatar creation: classical 3D assets created through computer graphics (CG avatars), and artificial intelligence-generated avatars (AI avatars), each with unique characteristics.
  • To view Copresence’s CG avatars and AI avatars in action side-by-side, view the following link: https://youtu.be/GP7YZfBKuF8?si=Z6MJwxgfZC0KnHCP
    “Our team is deeply committed to pushing the boundaries of avatar realism and accessibility.
  • For more information about Copresence and to stay updated on the company’s latest developments, please visit copresence.tech .

Esker Signs American Dairy Queen Corporation to Its Accounts Payable Solution for Workflow Automation

Retrieved on: 
Tuesday, March 5, 2024

Esker , a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that American Dairy Queen Corporation (ADQ), a leader in the quick-service restaurant (QSR) industry, has selected Esker Accounts Payable to power its digital transformation journey from a manual to an automated workflow.

Key Points: 
  • Esker , a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that American Dairy Queen Corporation (ADQ), a leader in the quick-service restaurant (QSR) industry, has selected Esker Accounts Payable to power its digital transformation journey from a manual to an automated workflow.
  • After recognizing the challenges posed by all-manual processes, ADQ sought a solution to automate its accounts payable workflow.
  • The company turned to Esker for its intuitive interface and ease of use to efficiently streamline processes and set itself up for future scalable growth.
  • “Embracing the profound impact of digital transformation, American Dairy Queen Corporation exemplifies a forward-thinking approach that not only strengthens their organizational capabilities but also sets an example for other QSR industry leaders,” said Steve Smith, U.S. Chief Operating Officer at Esker.

Alorica Introduces ReVoLT – Breakthrough Technology Enabling Real-Time Voice Translation for 75 Languages and 200 Dialects, a Game Changer in Multilingual CX Delivery

Retrieved on: 
Monday, March 4, 2024

The services are enabled by an exclusive linguistic processing platform that applies AI to offer translation capabilities designed for multilingual CX across digital and voice channels.

Key Points: 
  • The services are enabled by an exclusive linguistic processing platform that applies AI to offer translation capabilities designed for multilingual CX across digital and voice channels.
  • ReVoLT removes these pain points by providing real-time, bi-directional voice translation in 75 languages.
  • The Alorica Clear solution suite eliminates friction in global CX delivery through:
    Real-Time Voice Translation – ReVoLT provides bi-directional voice translation, grammar correction and transcription for 75 languages and 200 dialects with high scalability and security.
  • Digital Translation – Supporting over 100 languages and dialects, agents can seamlessly deliver multilingual digital transactions via chat, email, and documents.

C3 AI Introduces C3 Generative AI: Standard Edition on Google Cloud Marketplace

Retrieved on: 
Tuesday, March 5, 2024

C3 AI (NYSE: AI), the Enterprise AI application software company, today announced that C3 Generative AI: Standard Edition , its no-code, self-service generative AI application, is now available on Google Cloud Marketplace, supporting Google’s newest and most advanced large language model (LLM), Gemini.

Key Points: 
  • C3 AI (NYSE: AI), the Enterprise AI application software company, today announced that C3 Generative AI: Standard Edition , its no-code, self-service generative AI application, is now available on Google Cloud Marketplace, supporting Google’s newest and most advanced large language model (LLM), Gemini.
  • “With C3 Generative AI: Standard Edition we are enabling anyone – regardless of technological training or background – to improve enterprise efficiency, productivity, and workforce knowledge with generative AI through an entirely self-service experience.”
    C3 Generative AI: Standard Edition on Google Cloud Marketplace is currently available for three industry-specific modules: manufacturing, customer service, and financial services; and users can start using the application now under a 14-day free trial.
  • “Bringing C3 AI to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the C3 Generative AI: Standard Edition on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud.
  • “C3 AI can now securely scale and support customers on their digital transformation journeys.”
    C3 Generative AI: Standard Edition is optimized for Google Cloud and leverages the latest state-of-the-art models from Google Cloud’s Vertex AI platform, including Gemini.

New DAVCO Fuel Pro® 499 Model Expands Line-up of Fuel/Water Separators

Retrieved on: 
Tuesday, March 5, 2024

DAVCO Technology, the North American leader in diesel fuel water separators and diesel fuel filtration systems, has introduced its new Fuel Pro® 499 model diesel fuel/water separator for Class 8 trucks.

Key Points: 
  • DAVCO Technology, the North American leader in diesel fuel water separators and diesel fuel filtration systems, has introduced its new Fuel Pro® 499 model diesel fuel/water separator for Class 8 trucks.
  • View the full release here: https://www.businesswire.com/news/home/20240304329685/en/
    “We are proud to introduce the Fuel Pro® 499, the latest fuel/water separator to our Fuel Pro line,” said David Oliphant, Vice President, Sales, Marketing & Customer Service at DAVCO Technology.
  • Additionally, DAVCO designed the Fuel Pro® 499 to provide in-operation return fuel heat, which makes this product ideal for vehicles operating in extreme weather conditions, providing reliable performance when it matters most.
  • “The DAVCO Fuel Pro® 499 sets a new standard in diesel fuel filtration,” said Joe Schaffer, Director of Engineering at DAVCO Technology.

SoundHound AI Reports Record Quarter with 80% Q4 Revenue Growth to $17.1 Million; Adjusted EBITDA Improved by 80% Year-Over-Year in Q4

Retrieved on: 
Thursday, February 29, 2024

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today reported its financial results for the fourth quarter and full year 2023.

Key Points: 
  • SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today reported its financial results for the fourth quarter and full year 2023.
  • View the full release here: https://www.businesswire.com/news/home/20240229968938/en/
    SoundHound AI Reports Record Quarter with 80% Q4 Revenue Growth to $17.1 Million; Adjusted EBITDA Improved by 80% Year-Over-Year in Q4 (Graphic: Business Wire)
    “This was a breakthrough year in which SoundHound rapidly integrated powerful new generative AI capabilities.
  • Our real-world voice AI applications are already live and driving consumer engagement across vehicles, devices, and customer service businesses,” said Keyvan Mohajer, CEO and Co-Founder of SoundHound AI.
  • “We also acquired SYNQ3, establishing SoundHound as the largest voice AI provider for restaurants.

C3 AI to Present at Two Investor Conferences on March 4, 2024

Retrieved on: 
Thursday, February 29, 2024

C3 AI (NYSE: AI), the Enterprise AI application software company, today announced that C3 AI CEO Thomas M. Siebel will participate in fireside chats at the following investor conferences:

Key Points: 
  • C3 AI (NYSE: AI), the Enterprise AI application software company, today announced that C3 AI CEO Thomas M. Siebel will participate in fireside chats at the following investor conferences:
    The Morgan Stanley Technology, Media & Telecom Conference in San Francisco, CA.
  • The fireside chat is scheduled for Monday, March 4, 2024 at 8:00 a.m. Pacific Time.
  • The fireside chat is scheduled for Monday, March 4, 2024 at 9:30 a.m. Pacific Time.
  • Interested parties will be able to watch replays of the webcasts, which will be accessible on the C3 AI Investor Relations website (ir.c3.ai) following the event.

Tungsten Automation Launches Generative AI Capabilities to Accelerate Customer Returns on Investment

Retrieved on: 
Thursday, February 29, 2024

Tungsten Automation, a trusted leader in Intelligent Automation software and the new identity of the Kofax brand, today unveiled TotalAgility® 8.

Key Points: 
  • Tungsten Automation, a trusted leader in Intelligent Automation software and the new identity of the Kofax brand, today unveiled TotalAgility® 8.
  • This latest release of the flagship platform offers new AI enhancements that help organizations become more agile and accelerate their returns on investment than ever before.
  • “The introduction of Generative AI into TotalAgility marks a significant leap in making businesses more agile and able to realize significantly faster returns on investment.
  • “We are thrilled about the new innovative features that Tungsten Automation is introducing in TotalAgility 8.0, particularly the new Generative AI and Copilot capabilities.

Alorica Introduces ReVoLT – Breakthrough Technology Enabling Real-time Voice Translation for 75 Languages and 200 Dialects, a Game Changer in Multilingual CX Delivery

Retrieved on: 
Thursday, February 29, 2024

The services are enabled by an exclusive linguistic processing platform that applies AI to offer translation capabilities designed for multilingual CX across digital and voice channels.

Key Points: 
  • The services are enabled by an exclusive linguistic processing platform that applies AI to offer translation capabilities designed for multilingual CX across digital and voice channels.
  • ReVoLT removes these pain points by providing real-time, bi-directional voice translation in 75 languages.
  • The Alorica Clear solution suite eliminates friction in global CX delivery through:
    Real-time Voice Translation – ReVoLT provides bi-directional voice translation, grammar correction and transcription for 75 languages and 200 dialects with high scalability and security.
  • Digital Translation – Supporting over 100 languages and dialects, agents can seamlessly deliver multilingual digital transactions via chat, email and documents.