Customer experience

Enhancing Retention Rate by 13% for a Telecom Industry Player With the Help of Customer Lifetime Value Analysis | A Success Story by Quantzig

Retrieved on: 
Wednesday, July 31, 2019
Telecommunications, Consulting, Marketing, Communications, Technology, Professional services, Marketing, Business, Economy, Business intelligence, Brand management, Market research, Customer analytics, Services marketing, Touchpoint, Analytics, Customer lifetime value, Customer experience

During the course of this engagement, the analytics experts at Quantzig helped a renowned telecom company based out of Denmark to identify potential customers and improve customer service.

Key Points: 
  • During the course of this engagement, the analytics experts at Quantzig helped a renowned telecom company based out of Denmark to identify potential customers and improve customer service.
  • Our customer analytics solutions help companies build a customer lifetime value model to map the customer journey across all customer touchpoints.
  • Get in touch with our experts to know how our customer lifetime value analytics solutions can help you identify profitable customer groups and optimize your marketing spend.
  • Quantzig's customer lifetime value analytics solutions helped the client to:
    Quantzig's customer lifetime value analytics solutions offered predictive insights on:
    Learn how we can help you improve your engagement rates and customer service levels with our advanced customer analytics solutions.

Torry Harris Wins Two Significant UK Digital Experience Awards

Retrieved on: 
Wednesday, July 31, 2019
Marketing, Microeconomics, Market economics), Customer experience, Customer service, Product management, Services marketing

BRISTOL, England, July 31, 2019 /PRNewswire/ -- Torry Harris Integration Solutions (THIS) won two important UK Digital Experience Awards (UKDXA) 2019.

Key Points: 
  • BRISTOL, England, July 31, 2019 /PRNewswire/ -- Torry Harris Integration Solutions (THIS) won two important UK Digital Experience Awards (UKDXA) 2019.
  • It awards businesses providing an exceptional customer experience through the use of digital technology.
  • HomeJini (powered by Torry Harris' digital marketplace solution DigitMarketTM ) democratizes digital by harnessing the power of the platform economy to connect the semi-skilled labour pool in India to employment opportunities.
  • Shuba Sridhar, Vice President - Strategic Initiatives, Torry Harris, said, "Thrilled that our digital marketplace product, DigitMarket received the recognition it deserves.

Torry Harris Wins Two Significant UK Digital Experience Awards

Retrieved on: 
Wednesday, July 31, 2019
Marketing, Microeconomics, Market economics), Customer experience, Customer service, Product management, Services marketing

BRISTOL, England, July 31, 2019 /PRNewswire/ -- Torry Harris Integration Solutions (THIS) won two important UK Digital Experience Awards (UKDXA) 2019.

Key Points: 
  • BRISTOL, England, July 31, 2019 /PRNewswire/ -- Torry Harris Integration Solutions (THIS) won two important UK Digital Experience Awards (UKDXA) 2019.
  • It awards businesses providing an exceptional customer experience through the use of digital technology.
  • HomeJini (powered by Torry Harris' digital marketplace solution DigitMarketTM ) democratizes digital by harnessing the power of the platform economy to connect the semi-skilled labour pool in India to employment opportunities.
  • Shuba Sridhar, Vice President - Strategic Initiatives, Torry Harris, said, "Thrilled that our digital marketplace product, DigitMarket received the recognition it deserves.

Worldwide Commerce Cloud Market Insights (2019-2024): Anticipating a CAGR of 24.9% Over the Forecast Period, Driven by the Growing Focus of Organizations Towards Optimizing Customer Experience

Retrieved on: 
Tuesday, July 30, 2019
Microeconomics, Market economics), Merchandising, E-commerce, Cloud infrastructure, Services marketing, Business process management, Customer experience, Marketing, Cloud computing, Retail, Online shopping

The report aims at estimating the commerce cloud market size and future growth potential across different segments, such as component, platform, organization size, application, and region.

Key Points: 
  • The report aims at estimating the commerce cloud market size and future growth potential across different segments, such as component, platform, organization size, application, and region.
  • The study includes an in-depth competitive analysis of these key players in the commerce cloud market, with their company profiles, recent developments, and key market strategies.
  • The commerce cloud market is driven by various factors, such as the growing focus of organizations toward optimizing customer experience, along with the need to improve the operational efficiency of retail processes.
  • Furthermore, the B2B commerce cloud aids in the creation of seamless customer experience across marketing, sales, communities, and services.

The Top Quality Management Software Vendors According to the FeaturedCustomers Summer 2019 Customer Success Report Rankings

Retrieved on: 
Tuesday, July 30, 2019
Marketing, Quality management, Services marketing, Business, Microeconomics, E-commerce, Customer relationship management, Customer experience, Information technology management

SUNRISE, Fla., July 30, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Summer Quality Management Software Customer Success Report to give prospects better insight on which Quality Management Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., July 30, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Summer Quality Management Software Customer Success Report to give prospects better insight on which Quality Management Software would work best for their business according to real customer references.
  • The highest rated vendors according to the 2019 Summer Quality Management Software Customer Success Report are:
    Market Leaders Sparta Systems, MasterControl.
  • About the Quality Management Software Report:
    The customer success report is based on over 1000 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomer's Quality Management category, 21 vendors met the minimum requirements needed to be considered for the customer success report.

The Top Field Service Management Software Vendors According to the FeaturedCustomers Summer 2019 Customer Success Report Rankings

Retrieved on: 
Tuesday, July 30, 2019
Business, ClickSoftware Technologies, Customer experience, Articles, Economy, ServiceMax, Customer success, E-commerce

SUNRISE, Fla., July 30, 2019 /PRNewswire-PRWeb/ --Today FeaturedCustomers released the 2019 Summer Field Service Management Software Customer Success Report to give prospects better insight on which Field Service Management Software would work best for their business according to real customer references.

Key Points: 
  • SUNRISE, Fla., July 30, 2019 /PRNewswire-PRWeb/ --Today FeaturedCustomers released the 2019 Summer Field Service Management Software Customer Success Report to give prospects better insight on which Field Service Management Software would work best for their business according to real customer references.
  • The highest rated vendors according to the 2019 Summer Field Service Management Software Customer Success Report are:
    Market Leaders ServiceMax, ServiceTitan, Jobber, ClickSoftware, simPRO, mHelpDesk, Field Aware, ServicePower, Prontoforms, and MapAnything were given the highest "Market Leader" award.
  • About the Field Service Management Software Report:
    The customer success report is based on over 1600 pieces of verified customer reference content.
  • Of the vendors listed in the FeaturedCustomer's Field Service Management category, 25 vendors met the minimum requirements needed to be considered for the customer success report.

Catalyst Raises $15MM In Series A Funding Led By Accel, Helping Businesses Improve Customer Experience At Scale

Retrieved on: 
Tuesday, July 30, 2019
Software, Consulting, Data management, Small business, Technology, Professional services, Business process, Customer experience, Customer success

Catalyst , an intuitive Customer Success Platform (CSP), today announces a $15 Million Series A funding round led by Accel.

Key Points: 
  • Catalyst , an intuitive Customer Success Platform (CSP), today announces a $15 Million Series A funding round led by Accel.
  • View the full release here: https://www.businesswire.com/news/home/20190730005290/en/
    Catalyst, an intuitive Customer Success Platform (CSP), today announces a $15 Million Series A funding round led by Accel.
  • (Photo: Business Wire)
    Were seeing a major shift in how businesses think about managing their customers, said Edward Chiu, CEO and Co-Founder of Catalyst.
  • Catalyst is the intuitive Customer Success Platform (CSP) helping companies reduce churn and improve customer experience at scale.

PAX and TruRating Are Simplifying Customer Feedback for Retailers

Retrieved on: 
Tuesday, July 30, 2019
Marketing, Microeconomics, Market economics), PAX Technology, Product management, Pax, Retail, Customer experience, Checkout, Semi-integrated POS

JACKSONVILLE, Fla., July 30, 2019 /PRNewswire-PRWeb/ --TruRating, customer experience experts specializing in retail insights, and PAX Technology Inc, a world leader in electronic payment solutions, have announced today the availability of TruRating as a feature of the PAX payment platform, allowing retailers to collect real-time customer feedback at checkout.

Key Points: 
  • JACKSONVILLE, Fla., July 30, 2019 /PRNewswire-PRWeb/ --TruRating, customer experience experts specializing in retail insights, and PAX Technology Inc, a world leader in electronic payment solutions, have announced today the availability of TruRating as a feature of the PAX payment platform, allowing retailers to collect real-time customer feedback at checkout.
  • TruRating's point-of-payment customer feedback software is now integrated with PAX's terminal range, beginning with the PX5 and PX7 models, giving PAX clients the ability to ask customer feedback questions on the terminal at checkout.
  • "As a global leader in payments, PAX continues to add innovative products to their line of terminals," said Georgina Nelson, Founder and CEO of TruRating.
  • "PAX is committed to enabling our partners to provide services beyond just payments" Andy Chau, President and CEO, PAX Technology added.

ServiceChannel Announces Annual Conference for Facility Management Industry

Retrieved on: 
Tuesday, July 30, 2019
Marketing, Microeconomics, Market economics), Customer experience, Scottsdale, Arizona

PLEASANTON, Calif., July 30, 2019 /PRNewswire/ -- ServiceChannel , the #1 facilities management platform, today announced that registration is open for ServiceX19 , its annual customer conference to be held in Scottsdale, Arizona at the Omni Scottsdale Resort & Spa Montelucia from Sept. 22-24, 2019.

Key Points: 
  • PLEASANTON, Calif., July 30, 2019 /PRNewswire/ -- ServiceChannel , the #1 facilities management platform, today announced that registration is open for ServiceX19 , its annual customer conference to be held in Scottsdale, Arizona at the Omni Scottsdale Resort & Spa Montelucia from Sept. 22-24, 2019.
  • ServiceX19 is a free event open to all facilities management, operations, customer experience, finance and procurement professionals but space is limited .
  • ServiceChannel is a critical partner in delivering this experience," said Tom Buiocchi, CEO of ServiceChannel.
  • ServiceChannel transforms facilities management for brands that want to deliver a great customer experience across their physical locations with peak operational performance.

Verint and Key Customers Win Contact Center Excellence Awards

Retrieved on: 
Tuesday, July 30, 2019
Software, Banking, Networks, Mobile, Wireless, Professional services, Data management, Technology, Security, Finance, Marketing, Business, Call-recording software, Mass surveillance, Surveillance, Verint Systems, Microeconomics, Services marketing, Customer experience, Workforce optimization

Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year.

Key Points: 
  • Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year.
  • The following were among the Verint customers that took home award honors:
    The awards were presented at an Awards Gala in Las Vegas during the 20th anniversary of the Contact Center Week conference and expo the world's largest customer contact event series that brings together over 2,500 contact center executives.
  • The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences.
  • We partner with our customers by going beyond the contact center and understanding their overall brands mission and vision.