Customer experience

Edify Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Retrieved on: 
Monday, September 16, 2019
Marketing, Services marketing, Business, Microeconomics, Product management, Customer experience, Customer service

and SANTA MONICA, Calif., Sept. 16, 2019 /PRNewswire-PRWeb/ -- Today, Edify Labs (edify.cx), the customer experience company that's redefining the way businesses manage customer interactions and cross-team collaboration, announced that TMC, a global, integrated media company, has named Edify Huddle a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Key Points: 
  • and SANTA MONICA, Calif., Sept. 16, 2019 /PRNewswire-PRWeb/ -- Today, Edify Labs (edify.cx), the customer experience company that's redefining the way businesses manage customer interactions and cross-team collaboration, announced that TMC, a global, integrated media company, has named Edify Huddle a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.
  • "Congratulations to Edify Labs for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award.
  • This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence.
  • Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

Lazydays RV Announces Houston Service Center

Retrieved on: 
Monday, September 16, 2019
Marketing, Market economics), Microeconomics, Lazydays, Customer experience

TAMPA, Fla., Sept. 16, 2019 /PRNewswire/ -- Lazydays , The RV Authority, announces that it will open its first dedicated service center in the Houston, TX metro area.

Key Points: 
  • TAMPA, Fla., Sept. 16, 2019 /PRNewswire/ -- Lazydays , The RV Authority, announces that it will open its first dedicated service center in the Houston, TX metro area.
  • "We are very excited to be opening our very first dedicated service center in Houston, Texas, and to bring the Lazydays brand and our Best-in-Class Customer Experience and Service Excellence to this very large market," stated William P. Murnane, Lazydays Chairman and CEO.
  • Even if a customer doesn't buy from Lazydays, they can still enjoy a great service experience from Lazydays and our exceptional service staff.
  • Lazydays is currently recruiting and taking applications for qualified service managers, advisors, technicians and support staff for its Houston service center.

Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions

Retrieved on: 
Monday, September 16, 2019
Marketing, E-commerce, Microeconomics, Business, Omnichannel, Services marketing, Customer experience

Woodbridge, Ontario, Sept. 16, 2019 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Aceyus.

Key Points: 
  • Woodbridge, Ontario, Sept. 16, 2019 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, today announced its integration partnership with Aceyus.
  • Together, the companies will enrich customer experience management with actionable data that powers informed decisions and improved performance.
  • Upstream Works delivers enhanced, omnichannel customer experience management solutions for the Cisco Finesse desktop.
  • For over 15 years, organizations around the world and across industries have benefited from Upstream Works solutions, gaining operational efficiency and transforming the customer experience.

Kitewheel Unveils Journey Steps for End-to-End Customer Journey Measurement

Retrieved on: 
Monday, September 16, 2019
Marketing, Business, Microeconomics, Brand management, Customer experience, Product management, Services marketing

At a time when customer experience matters more than ever, Kitewheels Journey Steps provide unified customer journey measurement that ties engagement directly to specific brand and business goals.

Key Points: 
  • At a time when customer experience matters more than ever, Kitewheels Journey Steps provide unified customer journey measurement that ties engagement directly to specific brand and business goals.
  • Kitewheel has added the new Journey Steps measurement framework to its award-winning Customer Journey Hub.
  • In an age where customer experience is more valuable than brand identity, this new data-driven framework gives brand and customer experience teams the ability to set specific journey steps as customer journey objectives that become the building blocks for journey mapping, orchestration, and measurement.
  • According to an August 2019 Forrester report, The Journey Measurement Framework: Assess And Predict Journey Performance, customer experience professionals often dont know whether the customer journeys they implement deliver actual value to customers.

Customer Portfolios Shares Retail Holiday Shopping Trends

Retrieved on: 
Monday, September 16, 2019
Women, Retail, Other Technology, Software, Internet, Online Retail, Consumer, Data management, Technology, Marketing, Advertising, Other Retail, Communications, Microeconomics, Market economics), Marketing, Brand management, Services marketing, Touchpoint, Customer experience, Customer engagement, Retail

Customer Portfolios , a marketing technology leader that uses actionable insights and analytics to increase customer engagement and value , announces the results of its in-depth review of numerous retail clients during the 2018 holiday shopping period, helping marketers plan for the upcoming holiday season.

Key Points: 
  • Customer Portfolios , a marketing technology leader that uses actionable insights and analytics to increase customer engagement and value , announces the results of its in-depth review of numerous retail clients during the 2018 holiday shopping period, helping marketers plan for the upcoming holiday season.
  • 2018 holiday shopping trends during Thanksgiving week showed a significant increase from the previous year -- spread throughout the week -- increasing the opportunity for customer engagement, said Augie MacCurrach, Customer Portfolios CEO.
  • For a deeper dive into retail marketing behavior, download Customer Experience Audit: Womens Retail here and check out a 120-page, detailed view of customer experience delivered by 10 top womens brands at 10 different customer touchpoints.
  • Customer Portfolios is a marketing technology leader that empowers its global clients to maximize the value of each customer.

UBEO Business Services names three to leadership roles

Retrieved on: 
Thursday, September 12, 2019
Marketing, Microeconomics, Market economics), Product management, Customer experience, Customer service, Services marketing

"We're happy to welcome Bill, Chris and Yvonne to the UBEO team," Jim Sheffield, president and CEO at UBEO, said.

Key Points: 
  • "We're happy to welcome Bill, Chris and Yvonne to the UBEO team," Jim Sheffield, president and CEO at UBEO, said.
  • "With years of combined experience, all three new hires provide valuable and unique skills to our team that will be imperative as we continue to grow the UBEO family of business."
  • Co-headquartered in Austin and San Antonio, Texas, UBEO is now the fastest growing business technology organization in the country.
  • UBEO Business Services with its best of breed offering remains committed to being the "high-end customer experience" in the industry.

Frost & Sullivan: 4 Imperatives to Succeed in the Future of Customer Experience

Retrieved on: 
Thursday, September 12, 2019
Marketing, Articles, Services marketing, Business, Chatbot, Instant messaging, Natural language parsing, Customer experience, Digital transformation

Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from investing in interactive voice response for the first time to implementing chatbots.

Key Points: 
  • Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from investing in interactive voice response for the first time to implementing chatbots.
  • To help companies understand the challenges and growth opportunities within the future of customer experience, Frost & Sullivan has released a complimentary asset: http://frost.ly/3qr
    Gain insight into what interaction channels companies are currently using and future investment plans.
  • Identify when artificial intelligence should be implemented and how it can help drive revenues.
  • Acknowledge how to build solutions based on customer experience.

Frost & Sullivan: 4 Imperatives to Succeed in the Future of Customer Experience

Retrieved on: 
Thursday, September 12, 2019
Marketing, Articles, Services marketing, Business, Chatbot, Instant messaging, Natural language parsing, Customer experience, Digital transformation

Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from investing in interactive voice response for the first time to implementing chatbots.

Key Points: 
  • Digital transformation has resulted in a wide range of technologies creating tangible impacts, ranging from investing in interactive voice response for the first time to implementing chatbots.
  • To help companies understand the challenges and growth opportunities within the future of customer experience, Frost & Sullivan has released a complimentary asset: http://frost.ly/3qr
    Gain insight into what interaction channels companies are currently using and future investment plans.
  • Identify when artificial intelligence should be implemented and how it can help drive revenues.
  • Acknowledge how to build solutions based on customer experience.

Yotpo Unveils Atlas, the New Foundation for eCommerce Marketing Experiences

Retrieved on: 
Thursday, September 12, 2019
Microeconomics, Market economics), Services marketing, Product management, Marketing, Digital marketing, Customer relationship management, Referral marketing, D2C, Customer experience, Brand

Direct-to-consumer brands have set a new standard by hyper-focusing on customer relationships and, in the process, creating breakthrough moments for buyers.

Key Points: 
  • Direct-to-consumer brands have set a new standard by hyper-focusing on customer relationships and, in the process, creating breakthrough moments for buyers.
  • As they've grown, new challenges are arising, making it increasingly difficult to continue delivering these experiences at scale.
  • However, they're struggling to do that when disparate marketing technologies create fragmented customer experiences," said Yotpo CEO and Co-founder Tomer Tagrin at Destination:D2C.
  • Yotpo is an eCommerce marketing platform that provides advanced solutions for customer reviews, visual marketing, loyalty, and referrals.

Totango Unveils Product Innovations to Fuel Rapid, Intuitive and Connected Enterprise Customer Success

Retrieved on: 
Thursday, September 12, 2019
Customer experience, Business process, Customer success

SAN MATEO, Calif., Sept. 12, 2019 /PRNewswire/ -- Totango , the leader in customer success for the enterprise, todayat its Customer Success Summit - Team Edition in New York City, announced the general availability of next-generation product innovations to further its vision of providing the most rapid, intuitive and connected customer success solution.

Key Points: 
  • SAN MATEO, Calif., Sept. 12, 2019 /PRNewswire/ -- Totango , the leader in customer success for the enterprise, todayat its Customer Success Summit - Team Edition in New York City, announced the general availability of next-generation product innovations to further its vision of providing the most rapid, intuitive and connected customer success solution.
  • "At Totango, we are laser-focused on helping customers drive results at scale to deliver enterprise-wide customer success," said Guy Nirpaz, CEO and founder, Totango.
  • Our latest innovations are intuitive, streamlined and purpose-built to eliminate friction across the entire organization to enable real digital transformation."
  • Totango provides the most rapid, intuitive and connected customer success solution to empower users, accelerate connections and operationalize data.