Customer experience

We Insure Joins Forces with Adwerx to Power Digital Advertising for All Franchise Locations

Retrieved on: 
Tuesday, November 19, 2019
Marketing, Market economics), Microeconomics, Digital marketing, Insurance, Advertising, Marketing automation, Online advertising, Customer experience

DURHAM, N.C., Nov. 19, 2019 /PRNewswire/ -- We Insure , the leading Florida-based insurance group, has implemented Adwerx 's Enterprise Platform to scale digital advertising across the organization.

Key Points: 
  • DURHAM, N.C., Nov. 19, 2019 /PRNewswire/ -- We Insure , the leading Florida-based insurance group, has implemented Adwerx 's Enterprise Platform to scale digital advertising across the organization.
  • Adwerx is the gold standard in automated digital advertising for real estate, and this is the first time Adwerx has introduced their advertising platform to the insurance industry.
  • "We Insure has always been dedicated to providing an unparalleled customer experience," said We Insure CEO Philip Visali.
  • We Insure has leveraged Adwerx's state of the art marketing automation technology to scale digital marketing best practices across locations.

ZINFI Partners with SugarCRM to Launch Advanced, Fully Integrated CRM-PRM Solution

Retrieved on: 
Tuesday, November 19, 2019
Marketing, Customer relationship management, Business, SugarCRM, Services marketing, LinkedIn, Customer experience

Our customers have been asking for a platform that is fully integrated with SugarCRMs customer experience management solutions.

Key Points: 
  • Our customers have been asking for a platform that is fully integrated with SugarCRMs customer experience management solutions.
  • Combining our strengths with partners like ZINFI helps transform Sugar into great customer experience solutions.
  • NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc.
  • You can also follow ZINFI Technologies on LinkedIn and at the ZINFI Channel Marketing Best Practices blog .

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

Retrieved on: 
Tuesday, November 19, 2019
Marketing, Services marketing, Business, Service industries, Customer experience, Brand management, Amazon, Chatbot, Customer service

SAN FRANCISCO, Nov. 19, 2019 /PRNewswire/ -- Helpshift , the platform revolutionizing customer service technology, announced today its integration with Amazon Connect.

Key Points: 
  • SAN FRANCISCO, Nov. 19, 2019 /PRNewswire/ -- Helpshift , the platform revolutionizing customer service technology, announced today its integration with Amazon Connect.
  • Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers.
  • Helpshift + Amazon Connect gives brands the power to:
    Eliminate the need for customers to wait on hold or repeat themselves as they transition channels, dramatically improving the customer experience.
  • Reduce live-agent support costs -- Helpshift + Amazon Connect provides a path between phone and digital self-service to increase agent productivity.

British Consumers Are Not Ready for AI and Want Higher Levels of Personalisation, New Study Reveals

Retrieved on: 
Tuesday, November 19, 2019
Marketing, Communications, Technology, Search engine optimization, Search engine marketing, Software, Internet, Marketing, Microeconomics, Market economics), Product management, Services marketing, Brand management, Customer experience, Brand, the Survey, Acquia

To build long-lasting loyalty, brands need open, adaptable marketing and CX technology, to put personalisation at the heart of their customer experience strategy.

Key Points: 
  • To build long-lasting loyalty, brands need open, adaptable marketing and CX technology, to put personalisation at the heart of their customer experience strategy.
  • The consumers were all 18 and older and the sample is balanced by age and gender for each country.
  • We provide the worlds most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter.
  • At Acquia, we believe in the power of community - giving our customers the freedom to build tomorrow on their terms.

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

Retrieved on: 
Monday, November 18, 2019
Marketing, Services marketing, Business, Service industries, Customer experience, Brand management, Amazon, Chatbot, Customer service

SAN FRANCISCO, Nov. 18, 2019 /PRNewswire/ -- Helpshift , the platform revolutionizing customer service technology, announced today its integration with Amazon Connect.

Key Points: 
  • SAN FRANCISCO, Nov. 18, 2019 /PRNewswire/ -- Helpshift , the platform revolutionizing customer service technology, announced today its integration with Amazon Connect.
  • Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, AI and bots to provide a frictionless, cross-channel experience to customers.
  • Helpshift + Amazon Connect gives brands the power to:
    Eliminate the need for customers to wait on hold or repeat themselves as they transition channels, dramatically improving the customer experience.
  • Reduce live-agent support costs -- Helpshift + Amazon Connect provides a path between phone and digital self-service to increase agent productivity.

Consline AG: All-in-one Solution for Customer Insights Management - All Channels from Apps via Warranty Data to Social Media in One System

Retrieved on: 
Monday, November 18, 2019
Marketing, Microeconomics, Business, Services marketing, Brand management, Customer experience, Product management, Customer, Retail, CIMS

MUNICH, Nov. 18, 2019 /PRNewswire/ -- Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way.

Key Points: 
  • MUNICH, Nov. 18, 2019 /PRNewswire/ -- Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way.
  • Within the CIMS, all formats (text, images, video) are transformed with a specific methodology developed by Consline into 4C Content" (Comparable, Categorized, Condensed, Countable; see diagram).
  • driver assistance systems) can be examined from all perspectives of customer experiences and be used to improve products, services or marketing.
  • Consline AG ( www.consline.com ) is a continuous service provider for leading companies from sectors like automotive, pharma, retail and energy.

Consline AG: All-in-one Solution for Customer Insights Management - All Channels from Apps via Warranty Data to Social Media in One System

Retrieved on: 
Monday, November 18, 2019
Marketing, Microeconomics, Business, Services marketing, Brand management, Customer experience, Product management, Customer, Retail, CIMS

MUNICH, Nov. 18, 2019 /PRNewswire/ -- Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way.

Key Points: 
  • MUNICH, Nov. 18, 2019 /PRNewswire/ -- Consline AG extends its Customer Insights Management System (CIMS) to all customer feedback channels: Customer experiences from social media, apps, complaint/warranty cases, market research studies and other sources are presented within one system in a condensed and comparable way.
  • Within the CIMS, all formats (text, images, video) are transformed with a specific methodology developed by Consline into 4C Content" (Comparable, Categorized, Condensed, Countable; see diagram).
  • driver assistance systems) can be examined from all perspectives of customer experiences and be used to improve products, services or marketing.
  • Consline AG ( www.consline.com ) is a continuous service provider for leading companies from sectors like automotive, pharma, retail and energy.

Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement

Retrieved on: 
Monday, November 18, 2019
Mobile, Wireless, Technology, Other Retail, Venture capital, Professional services, Software, Audio, Video, Networks, Data management, Retail, Marketing, Microeconomics, Market economics), Services marketing, E-commerce, Brand management, Customer experience, Product management, Conversion marketing, Automation, Personalization

Acquire , the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding.

Key Points: 
  • Acquire , the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding.
  • Customers everywhere continue to crave more sophisticated, even faster, real-time support, while businesses struggle with balancing automation and personalization to create better experiences.
  • Businesses use Acquire to increase online conversions, improve customer loyalty, and reduce handle time.
  • Acquire equips enterprise support and sales teams with the digital tools they need to create the best possible customer experiences.

Leadspace Fall 2019 Product Release Includes Automated 1st-Party Data Ingestion for Even More Robust Unification of Customer Profiles

Retrieved on: 
Monday, November 18, 2019
Marketing, Business, Microeconomics, Services marketing, E-commerce, Product management, Customer data platform, Customer relationship management, Customer experience

SAN FRANCISCO, Nov. 18, 2019 /PRNewswire-PRWeb/ -- Leadspace , the leading B2B customer data platform (CDP) provider, announced details of its Fall product release, capping off a banner year of innovation.

Key Points: 
  • SAN FRANCISCO, Nov. 18, 2019 /PRNewswire-PRWeb/ -- Leadspace , the leading B2B customer data platform (CDP) provider, announced details of its Fall product release, capping off a banner year of innovation.
  • Most notable among the Fall highlights is a new, advanced set of capabilities for automated ingestion of 1st-party data, and other custom sources, to create unified customer profiles for use across systems.
  • "Getting a complete view of the customer is critical to improving the customer experience for B2B," notes Doug Bewsher, CEO at Leadspace.
  • Our Customer Data Platform gives B2B marketers a real path to being able to orchestrate the ideal customer experience at scale.

GIANT Choice Rewards Program Honored With Three Awards at 2019 Loyalty360 Customer Expo

Retrieved on: 
Monday, November 18, 2019
Ahold Delhaize, Marketing, Business, Giant Food Stores, Microeconomics, Giant Food, Martin's, Customer experience

CARLISLE, Pa., Nov. 18, 2019 (GLOBE NEWSWIRE) -- GIANT Food Stores was honored with three awards during the recent 2019 Loyalty360 Customer Expo.

Key Points: 
  • CARLISLE, Pa., Nov. 18, 2019 (GLOBE NEWSWIRE) -- GIANT Food Stores was honored with three awards during the recent 2019 Loyalty360 Customer Expo.
  • Among the awards GIANT received was the Platinum Customer Centric Culture award, part of Loyalty 360s Customer Awards .
  • GIANT Choice Rewards received awards in the categories of Customer Loyalty and Customer Experience Strategy.
  • The GIANT Food Stores family of brands includes GIANT, MARTIN'S Food Markets, GIANT Heirloom Market, GIANT DIRECT and MARTINS DIRECT.