Theretra alorica

Alorica Earns Great Place to Work® Certifications in Five Latin American Countries Based on Thousands of Employees’ Feedback on Company’s Positive Work Environment and Culture

Retrieved on: 
Thursday, December 14, 2023
Software, Other Communications, Internet, Marketing, Artificial Intelligence, Data Management, Communications, Technology, Great Places, Culture, CX, Theretra alorica, Inc., Certification, Drug

Alorica recently became certified in Colombia, Guatemala, Honduras, Mexico and Panama based on employee sentiment and experience in five key areas: credibility, respect, fairness, pride and fellowship.

Key Points: 
  • Alorica recently became certified in Colombia, Guatemala, Honduras, Mexico and Panama based on employee sentiment and experience in five key areas: credibility, respect, fairness, pride and fellowship.
  • More than 7,300 employees participated in the survey by Great Place to Work®—the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.
  • In addition to its certification in the Philippines, this is the third consecutive Great Place to Work® recognition for Alorica in Guatemala as well as the CX provider’s first in the four other Latin American countries.
  • “Becoming Great Place to Work® certified in five countries simultaneously across the region based on thousands of employees’ opinions is a remarkable accomplishment that speaks volumes to our people-first commitment," shared Jose Ramirez, Alorica’s President of Latin America and the Caribbean.

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises

Retrieved on: 
Friday, November 17, 2023
Marketing, Communications, Technology, Software, Other Communications, Artificial Intelligence, Cloud, Carbon, Self-service, GM, Organization, Commercial Operating System, Beauty, Fintech, Research, Public sector, Map, CX, Automation, Digital, Success, CCAA, Partnership, Biophysical environment, AI, Human, SVP, ESG, Sales, Social, Genesys, Theretra alorica

To help enterprise clients worldwide offer seamless omnichannel experiences, Alorica has implemented Genesys Cloud CX® for its extensive AI and digital capabilities, track-record of innovation and proven resiliency, security and scalability.

Key Points: 
  • To help enterprise clients worldwide offer seamless omnichannel experiences, Alorica has implemented Genesys Cloud CX® for its extensive AI and digital capabilities, track-record of innovation and proven resiliency, security and scalability.
  • Coupled with Alorica’s managed services, scalable workforce, curriculum-as-a-service and award-winning analytics , Genesys bolsters Alorica IQ --the CX provider’s digital foundry--to deliver outcome-based technology solutions that map and solve customer pain points.
  • Currently, Genesys Cloud CX is supporting thousands of Alorica employees in delivering exceptional results for its first wave of global clients spanning diverse industries including fintech, retail, gaming, telecommunication, public sector and more.
  • Through Alorica’s partnership with Genesys, the digital CX provider can provide its clients the manpower, technology and vision to support their needs both now and in the future.

Lean Solutions Group Welcomes Jeff Aldaz as Chief Operating Officer

Retrieved on: 
Tuesday, November 14, 2023
LSG, Mi Pueblo Food Center, SYNNEX, Aldaz, University of California, Riverside, CORAL, Business administration, Ingram Micro, Theretra alorica, University, Production, Management, Lean

CORAL SPRINGS, Fla., Nov. 14, 2023 /PRNewswire/ -- Lean Solutions Group (LSG), a nearshore and offshore services provider, is pleased to announce Jeff Aldaz has joined as its chief operating officer.

Key Points: 
  • CORAL SPRINGS, Fla., Nov. 14, 2023 /PRNewswire/ -- Lean Solutions Group (LSG), a nearshore and offshore services provider, is pleased to announce Jeff Aldaz has joined as its chief operating officer.
  • "As a strong leader with a proven track record of planning, executing, and governing operational activities in global environments, I look forward to my new role as chief operating officer at Lean Solutions Group," Aldaz said.
  • Prior to his position with Lean Solutions Group, Aldaz was the senior vice president of Global Business Services at Alorica and previously held senior leadership positions at Ingram Micro, SYNNEX, and Mi Pueblo Foods.
  • "Jeff's global expertise in optimizing operations, liaising with stakeholders, and building results-driven teams is a winning combination for Lean Solutions Group," said Robert Cadena, CEO.

Alorica Ranks #1 for Health Plan CX in Black Book’s User Satisfaction Survey

Retrieved on: 
Wednesday, November 1, 2023
Health Insurance, Data Management, Other Communications, Insurance, Other Health, Technology, Marketing, Practice Management, Communications, Outsourcing Business, General Health, Professional Services, Hospitals, Software, Internet, Health, Intelligence, CX, KPI-driven code analysis, Ethics, Health care, Theretra alorica, Black Book, PEAK, Customer experience, Veteran, CXM, Trust, Inc., BPO, Retail

Alorica Inc. , a trusted global leader in next-generation customer experience (CX) solutions, was named the #1 CX provider out of 143 vendors for member services interface and consumer experience solutions by Black Book Research for health plan user experience and client satisfaction.

Key Points: 
  • Alorica Inc. , a trusted global leader in next-generation customer experience (CX) solutions, was named the #1 CX provider out of 143 vendors for member services interface and consumer experience solutions by Black Book Research for health plan user experience and client satisfaction.
  • Black Book is the premier source of unbiased, crowdsourced, competitive intelligence, and buyer opinion mining serving the healthcare industry's technology and outsourcing sectors.
  • The recent survey of top-performing healthcare tech companies captured feedback from over 7,600 customers including health plan executives, clinicians, IT specialists and front-line implementation veterans on their satisfaction based on 18 key performance indicators.
  • “A #1 ranking based on direct feedback from thousands of customers is rewarding and validating,” shared Ian Liu, Global Market Leader for Healthcare at Alorica.

Alorica Wins Top Honor for Global DEI Commitment

Retrieved on: 
Thursday, October 19, 2023
Professional Services, Data Management, DEI (Diversity, Equity and Inclusion), Technology, Human Resources, Software, Internet, Female, Taboo, CX, CSR, Theretra alorica, MBE, Silver, Minority business enterprise, Motivation, Mental health, Workforce, DEI, Inc., Executive sponsor, Chief diversity officer, TIDE, Woman, The Excellence in Diversity Awards, Nursing, Management, Equity, Inclusion, Diversity

Alorica Inc. , a trusted global leader in next-generation customer experience (CX) solutions, has been awarded for its global Diversity, Equity & Inclusion (DEI) commitment in Ragan’s CSR & Diversity Awards .

Key Points: 
  • Alorica Inc. , a trusted global leader in next-generation customer experience (CX) solutions, has been awarded for its global Diversity, Equity & Inclusion (DEI) commitment in Ragan’s CSR & Diversity Awards .
  • Honored for its employee-powered TIDE ( Together for Inclusion, Diversity and Equity ) program, Women’s Initiative and impact sourcing pledge, Alorica has been recognized again for its dedication to DEI as part of the company culture.
  • “As a global people-first company, focusing on Diversity, Equity and Inclusion is a foundational part of our values.
  • To win the top award for our DEI commitment is something we’re incredibly proud of and serves as a motivation for us to continue doing more,” shared Greg Haller, Alorica’s Chief Executive Officer.

Transparent BPO Appoints Eric Petty as Chief Operating Officer

Retrieved on: 
Monday, October 23, 2023
City centre, MCI, Business process, Business, Senior, Growth, Xerox, P&L, Culture, BPO, Transparency, Theretra alorica

ROCKVILLE, Md., Oct. 23, 2023 /PRNewswire-PRWeb/ -- Transparent BPO would like to welcome Eric Petty to the Transparent BPO Executive Team as our new Chief Operations Officer (COO).

Key Points: 
  • "I am both incredibly humbled and energized to help lead Transparent BPO to new levels of growth, innovation, and operational excellence."
  • Eric Petty, Chief Operating Officer
    Eric comes to us with a wealth of experience and expertise, along with a long history of Operations management in markets around the globe.
  • Prior to his years with Alorica, Eric worked for other industry leaders such as Xerox and MCI Worldwide.
  • In his new role at Transparent BPO, Eric will be responsible for all global Operations and Client Services efforts.

Alorica Positioned as a Leader in the 2023 Everest Group Customer Experience Management Services PEAK Matrix® Americas Assessment for Second Consecutive Year

Retrieved on: 
Wednesday, October 4, 2023
Software, Other Communications, Internet, Marketing, Artificial Intelligence, Data Management, Communications, Technology, Insurance, Inc., Broadridge Financial Solutions, Travel, CallMiner, Customer experience, Risk management, CX, Microsoft, PEAK, Public sector, Investment, CXM, AI, BFSI, AR, Automation, Retail, UiPath, Genesys, Theretra alorica

Alorica Inc. , an award-winning , global provider of next-generation customer experience (CX) solutions, has been named a Leader for the second consecutive year in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2023.

Key Points: 
  • Alorica Inc. , an award-winning , global provider of next-generation customer experience (CX) solutions, has been named a Leader for the second consecutive year in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2023.
  • “Recognition as a CXM Services Leader by Everest Group for the second year in a row underscores Alorica’s investments in building a best-in-class team and designing innovative technologies and services to lead the industry forward,” stated Greg Haller, Alorica’s CEO.
  • For the Americas assessment, providers were evaluated based on technology capabilities/functionality, talent resources, market success/impact, and cost.
  • This all has enabled it to be recognized as a Leader in Everest Group's Customer Experience Management (CXM) Americas – PEAK Matrix® Assessment 2023.”

Leading Global CX Provider to Create Hundreds of Jobs with EMEA Expansion into Łódź, Poland

Retrieved on: 
Thursday, September 21, 2023
Software, Professional Services, Search Engine Optimization, Search Engine Marketing, Blogging, Data Management, Technology, Digital Marketing, Marketing, Advertising, Content Marketing, Communications, Consulting, Social responsibility, Inc., Partnership, Collaboration, REACT, CX, Woman, Acquisition, Economic development, BPO, Transport, Theretra alorica

Earlier this year, Alorica announced its expansion in EMEA , with launches in Poland and Egypt, in addition to its existing operations in Sofia, Bulgaria.

Key Points: 
  • Earlier this year, Alorica announced its expansion in EMEA , with launches in Poland and Egypt, in addition to its existing operations in Sofia, Bulgaria.
  • This investment targets high-growth markets with scalable talent, leveraging innovative technologies to engage employees and customers through work-at-home and onsite programs.
  • The company’s experienced team offers CX design, deployment and operations in over 30 languages, to leading companies across a range of in-demand industries.
  • Matt Sims, President of EMEA Operations at Alorica, emphasized the benefits that the new office brings to businesses seeking global expansion.

Alorica Named a Leader in NelsonHall’s 2023 Content Transformation Services NEAT Assessment for CX Improvement Capability

Retrieved on: 
Monday, August 21, 2023
Technology, Content Marketing, Security, Marketing, Communications, Software, Digital Marketing, Data Management, Search Engine Marketing, Well, Workforce, Inc., Electronics, Content moderation, Policy, Social media, CX, Trust, EQ, Organization, Investment, Risk, AI, Theretra alorica, Automation, Risk management, Online shopping, Safety

Alorica Inc. , an award-winning global leader in next-generation customer experience (CX) solutions, has been named a Leader in NelsonHall’s 2023 Content Transformation Services NEAT evaluation for CX Improvement Capability.

Key Points: 
  • Alorica Inc. , an award-winning global leader in next-generation customer experience (CX) solutions, has been named a Leader in NelsonHall’s 2023 Content Transformation Services NEAT evaluation for CX Improvement Capability.
  • In this inaugural evaluation, NelsonHall, a leading global business process and IT services analyst firm, analyzed the performance of CX vendors offering content transformation services.
  • Identified as a Leader, Alorica was highlighted for its ability to deploy tailored content management and moderation solutions rooted in its deep CX experience, innovative digital platforms, scalable and engaged workforce, and clear process for continuous improvement.
  • “NelsonHall’s recognition spotlights Alorica’s focus and investment in our growing content transformation services,” said Joe Buggy, Head of Trust & Safety at Alorica.

Humach Appoints CX Veteran Paulo Silva as Chief Revenue Officer

Retrieved on: 
Thursday, July 20, 2023
Technology, Mobile, Wireless, Professional Services, Small Business, Software, Networks, Hardware, Data Management, Artificial Intelligence, Human, Travel, Dell, Education, Digital, Business process outsourcing in the Philippines, CX, Multimedia, Automation, Microsoft, Xerox, Philosophy, Artificial intelligence, AI, Business process, Theretra alorica, Sales

Humach (humans + machines), a CX contact center solution provider that combines live agents, managed services, and AI (Artificial Intelligence) to create exceptional customer experiences, announced that Paulo Silva has joined its executive leadership team as Chief Revenue Officer (CRO.)

Key Points: 
  • Humach (humans + machines), a CX contact center solution provider that combines live agents, managed services, and AI (Artificial Intelligence) to create exceptional customer experiences, announced that Paulo Silva has joined its executive leadership team as Chief Revenue Officer (CRO.)
  • Silva will oversee the organization’s global sales, vertical market, and channel organizations as Humach scales to respond to market demand for increased AI and Automation in customer service and revenue generating call centers.
  • "They have successfully deciphered the formula of employing technology precisely, when necessary, while leveraging human expertise when automation isn't required.
  • The opportunity to apply that vision to help clients create new paths to revenue and efficiencies for our clients is why I joined.”